same for me - very frustrating

I like how I keep getting the stupid pop up asking me to provide feedback, but then it just says "This survey is closed"...or something like that.

As it is, I keep feedbacking "--" on the right side feed back bar, with various comments about the stupidity of the new website. Probably doesn't do any good, but makes me feel better before navigating way from the page...without making a purchase.

I had a 7-day hold on a reservation and went to pay for it in Firefox. Upon hitting the button to complete the reservation some computer processing was done and then a completely blank/white screen appeared. I waited awhile and then tried to access the United home page to see what had happened. I kept getting a white screen, even by typing www.united.com.

I switched to the Chrome browser and called up the reservation. It still was on hold. I proceeded to pay. While the computer was processing I received a text alert from my bank that the charge had it. In other words, the bank informed me before United finished processing on my screen.

Lovely new system...NOT!

Think about it this way, United also has to receive confirmation that the charge has been processed from the bank, and then do additional actions on their end before taking you to the final page.

Searching for R inventory. DEC 8th, ORD-EWR Flt 1995 arrives at 8:21. I have the website open looking at routings and with different connectors to this same FL1995, one says that there is R and another search says that there isn't. They results on are the same page.

F9A9JN9C9D9Z9ZN9P8PN7R1RN1IN0I0Y9YN9B9M9E9U9H9HN9Q 9V9W9S9T9L9K9G9N9XN9X9

AND further down the page:

F8A8JN8C8D8Z8ZN8P2PN0R0RN0IN0I0Y9YN9B9M9E9U9H9HN9Q 9V9W9S9T9L9K9G9N9XN9X9

I still don't know why you can't let us search specifically for R inventory. The GPU/RPU searches don't work that often.

Sounds like married-pair inventory. If one segment of the connection is R0, they'll both show R0. To have R1, you need both segments with R1.

If you search segment by segment, you should see true availability.

You've identified the effect (and the solution), but not the cause. Not married segments. It's a display error. When search returns a multi-segment routing, the display of fare bucket availability defaults to lowest of all segments. True for all fare buckets, including R.

Often when people complain about never being able to find R, it's because they are not searching by segment.

Well, three months down the line, it really is sorry reading that there still exist what appear to be fundamental issues. Are they not getting beaten up on social media about this at all?

new website still attempting to collect fees which are exempt
 

The new website is still attempting to incorrectly collect change fees and cancellation fees from premier platinums for reward tickets which are supposed to be exempt.
Frustrating to have to call in to for the transactions which should be done easily on the website & to waste the very limited UA phone agents time. (and also have to hear the distorted UA music while on hold with the occasional prompting to use their defective website instead of waiting on hold)

Perhaps UA should fix the functionality of the website and quit wasting time with new graphics until the underlying functions work properly.

The site is buggy, but this particular issue isn't exactly new -- the old site would do this (for E+ seats, etc.) from time to time and it always seemed to be a half-eaten cookie. i.e. part of the website thinks you're logged in (the "Welcome Back (Yourname)" for example) but the other part of the website has no idea you're logged in and tries collecting fees commensurate with the "no status" version of you.

As soon as I see that symptom, signing the half of me that's signed in out and back in seems to smack things upside the head and resolve the erroneous application of fees. (I haven't seen the erroneous application of fees on changing award reservations -- which I've been doing a lot of "playing with" this week)

Inconvenient? Absolutely. Buggy? You bet. But at least it's a relatively quick workaround that doesn't involve having to call in.

Is anyone else unable to access the site at this time?

I just went through the booking flow, made it to the last page, selected a saved card, and clicked purchase. I got a credit card error message, so I reentered my credit card and tried again, only to receive the same error message:

I then decided to check my list of reservations, and to my horror, I found the reservation ticketed and confirmed. My bank has the charge pending on my account.

I spoke with web support, who filled out a bug report for me, but this didn't inspire a lot of confidence that a problem like this won't happen again.

May I ask what card type and if you were using an ETC/Certificate at all?

I've booked 5 reservations in the past week -- the first of those was on my personal Visa with an ETC and I got the same error and after trying twice, first time using the info stored in my profile, second time manually entering (and having major hokiness with the ETC application mentioned upthread) -- I just called rather than checking my profile... Looking at my CC account, though originally two authorizations were showing up, then the "correct" one posted but the second authorization is still out in "Pending" orbit. (Should drop off any day)

The next two were on my corporate Amex (no ETC) and everything sailed through without issue.

The last two were award redemptions with my personal Visa for the taxes and again sailed through...

Just trying to figure out if there's any common thread to watch out for...

New UA Website
 

I didn't realize that UA had changed their website. I tried to give some constructive feedback using the "Site Feedback" mechanism, but it didn't work.

I received the error message:
"There were problems with your comment card.
Please fill out the highlighted fields."

The highlighted area was the "overall rating" field. It would not register my mouse click. I tried repeatedly. Finally, I tried using my touch screen to tap the "dissatisfied" rating, and it did register (turned a different color) and I was able to submit my feedback which was: "Font size is too small" :( I guess I should have also added "Site Feedback mechanism does not work correctly."

Did you get charged twice?