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Premium Transcon Service SFO/LAX<>EWR flights - Questions and Experiences

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Old Oct 23, 2015, 6:29 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service
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Premium Transcon Service SFO/LAX<>EWR flights - Questions and Experiences

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Old Nov 19, 2022, 2:57 pm
  #121  
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Originally Posted by Repooc17
As for lie-flat seats, give me the more intimate AA F 1-1 any day over UA's. The entire experience is better anyway.
I've had plenty of bad AA crews, but they do seem to put their best FAs on the premium t-cons. Just like UA used to do back when they cared.
Originally Posted by Repooc17
I am more than willing to take one for the team if Kacee is not going to post a picture of the Sundae with the works on a domestic flight.
Okay already

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Old Nov 19, 2022, 3:21 pm
  #122  
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Originally Posted by Kacee
I've had plenty of bad AA crews, but they do seem to put their best FAs on the premium t-cons. Just like UA used to do back when they cared.
Okay already

I guess whoever designed the glorious sundaes at CO is now at AA.
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Old Nov 19, 2022, 4:16 pm
  #123  
 
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Flew on an SFO-EWR redeye last night. I was asleep so I can't opine on the service (they didn't bother us, so that's a good sign), but I was bothered by the purser twice stating we were onboard a 777-10 (we were on a 77W). You would think people who are on airplanes for a living would have the names of the plane types correct!
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Old Nov 19, 2022, 6:17 pm
  #124  
 
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My upcoming LAX-EWR shows only two pre-order options; the butternut squash ravioli and Thai noodle chicken. Does this mean these will be the two choices onboard if not preselected?
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Old Nov 19, 2022, 6:34 pm
  #125  
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Originally Posted by Dpetryszyn
My upcoming LAX-EWR shows only two pre-order options; the butternut squash ravioli and Thai noodle chicken. Does this mean these will be the two choices onboard if not preselected?
If you're lucky. Otherwise, none if there's a "catering error".

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Old Nov 19, 2022, 9:19 pm
  #126  
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Originally Posted by Dpetryszyn
My upcoming LAX-EWR shows only two pre-order options; the butternut squash ravioli and Thai noodle chicken. Does this mean these will be the two choices onboard if not preselected?
No, it does not. It could be entirely different, the same or additionally choices.
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Old Nov 20, 2022, 12:32 am
  #127  
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Originally Posted by Kacee
Not really.
- AA F is 1-1.
- B6 has single thrones.
- UA 1-2-1 is only "better" if you're flying solo. As a couple, I prefer AA J.
- The AA version of the Diamond seat is much better spaced than UA's, much newer, and overall much more comfortable. As a seat, it's more comfortable IMO than either Polaris or the AA F seat (Cirrus).

AA is overall not a very good airline, but their premium t-con blows UA away in literally every respect. I will spare you the pic of the sundae I was served on Tuesday night - Haagen-Daz, hot fudge, berries, nuts, and whipped cream. The pre-flight cheeseburger at JFK FFD was pretty excellent too.
This is not to defend UA, but we need to compare apples to other apples.

1) AA has a separate F class seating with FFD, which is not comparable to UA business class. By default, it should be better. And I had a terrible experience in AA transcon F, where the purser forced me to choose between the soup or salad, left bottles of wine for self-service (which is a FAA reg violation), and when the wine ran out, she claimed that they ran out of wine. Oh, and there's no choice for dessert other than the sundae, despite of what the menu advertised. Granted, this was one data point, and I had other better experience on AA transcon F, but on FlyerTalk, one experience means that's the entire fleet.

2) B6's throne seats are 4 out of 16 in the original Mint configuration. Unless the flight is scheduled with Mint 2.0 seats, there's 3 in 4 chance you'll end up sitting next to someone else.

3) It's been debunked, by moi, that the pitch for AA J on A321 is less than UA J on 757. The difference is the fuselage width, where A321 is wider, hence it feels longer and more spacious.

But yes, AA transcon premium classes have been the amenity-rich leader during and after pandemic , with multi-course service and more choices for main course and dessert.
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Old Nov 20, 2022, 8:16 am
  #128  
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Originally Posted by PTahCha
It's been debunked, by moi, that the pitch for AA J on A321 is less than UA J on 757. The difference is the fuselage width, where A321 is wider, hence it feels longer and more spacious.
So what? Pitch is an irrelevant measurement in this context. The seats are angled. The wider cabin means they're able to angle more steeply and you have a longer bed. Which means the Diamond's small footwell is not an issue and you have a much more comfortable J seat on AA's 321. This is just simple geometry and beyond credible dispute.

If you gave UA those extra inches of cabin width, they'd put the seats even closer together, resulting in that same uncomfortably tight space. This is where AA get kudos for using the extra cabin width to create a more comfortable passenger experience.
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Old Nov 24, 2022, 10:14 am
  #129  
 
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Originally Posted by Kacee
So what? Pitch is an irrelevant measurement in this context. The seats are angled. The wider cabin means they're able to angle more steeply and you have a longer bed. Which means the Diamond's small footwell is not an issue and you have a much more comfortable J seat on AA's 321. This is just simple geometry and beyond credible dispute.

If you gave UA those extra inches of cabin width, they'd put the seats even closer together, resulting in that same uncomfortably tight space. This is where AA get kudos for using the extra cabin width to create a more comfortable passenger experience.
no sane person choses between AA vs. UA on that basis rather than price, schedule, airport.

Last edited by WineCountryUA; Nov 24, 2022 at 8:56 pm Reason: snarky comment removed
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Old Nov 24, 2022, 9:04 pm
  #130  
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Originally Posted by Colin
no sane person choses between AA vs. UA on that basis rather than price, schedule, airport.
Depends on how tall you are.

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Old Jan 9, 2023, 8:00 am
  #131  
 
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Originally Posted by lunchtime
It definitely seems like aa, dl, and b6 are definitely the best choice if food is your primary driver on premium trans cons. The United Polaris seat and the premium economy Seats might be the best seats though for those prices imho. If your just there to relax and don’t care about food united has a pretty good seat
Except for when United has 752s. Based on the current schedule, fortunately there are still only a few for SFO, but seem to be the majority for LAX.

There you’ll get the same/similar or worse seat to a business AA, DL or B6.
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Old Jan 9, 2023, 11:34 am
  #132  
 
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Originally Posted by Infinite1K
Except for when United has 752s. Based on the current schedule, fortunately there are still only a few for SFO, but seem to be the majority for LAX.

There you’ll get the same/similar or worse seat to a business AA, DL or B6.
I was looking at booking EWR-SFO in early June and the schedule is almost entirely 757-200 and high density 777s with the 8 across J seats. Hard pass.
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Old Jan 9, 2023, 11:33 pm
  #133  
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I know everyone dismisses the 752, but I like it, especially in Y - memorable personal experience with a fellow pax and have spent a lot hours in row 21.

752 Y > widebody Y
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Old Jan 10, 2023, 7:24 am
  #134  
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I still like the 752 in J, but we've gotten to the point where the main alternative is Polaris

I much prefer the 752 to the 77G. Narrowbody lie-flat cabins feel nice and private. Also far better than the old DL 763s that can be found on these routes, and the same as DL/AA narrowbodies.
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Old Jan 10, 2023, 7:26 am
  #135  
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Originally Posted by findark
I much prefer the 752 to the 77G. Narrowbody lie-flat cabins feel nice and private. Also far better than the DL 763s that can be found on these routes, and the same as DL/AA narrowbodies.
The UA 752 is not same as AA's 321T. The 321T uses the same seat, but the configuration is more generous due to the wider Airbus cabin. The cabins are also newer. The result is a noticeably more spacious, comfortable, and all around nicer seat. In AA's configuration, the Diamond is an exceptionally comfortable seat, really great if you're traveling as a couple.

The much better food and service on AA's premium t-cons is an added bonus.
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