Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Premium Transcon Service SFO/LAX<>EWR flights - Questions and Experiences

Old Oct 23, 2015, 6:29 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sonyeoshin
Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s. Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom theyll also receive a complimentary hot entre, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Note: free meals in E+ have been discontinued since COVID.

Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E- (retired)
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat J / 42 E+ / 118 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28J,102E+,234E-)
Everything You Want to Know About Where to Sit on a 777-200 Polaris/PremPlus seats
Everything You Want to Know about Where to Sit on 787-9 true Polaris and PP version
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin. Do be aware of the potential unscheduled swap to a domestic non lie flat aircraft, such as a 737 or 753.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Cross Country Comfort: Introducing United Airlines New Transcontinental Service
Print Wikipost

Premium Transcon Service SFO/LAX<>EWR flights - Questions and Experiences

Old May 11, 2022, 11:03 am
  #61  
 
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,924
Originally Posted by CappuccinoAddict
Wow, even on the 11:50pm flight?
One of the few enhancements to come out of COVID, since there's now no distinction between dinner and snack meals on domestic hub-to-hub mainline flights. Previously the premium transcon redeye snack was less substantial than a full meal. Even sub-3hr redeye hub-hub mid-cons (LAX-IAH or DEN-IAD, for example) now receive a full hot dinner service at 1am (pre-COVID they were snack baskets only in F).

-FlyerBeek
FlyerBeek is offline  
Old May 11, 2022, 11:29 am
  #62  
FlyerTalk Evangelist
 
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,015
Originally Posted by FlyerBeek
One of the few enhancements to come out of COVID, since there's now no distinction between dinner and snack meals on domestic hub-to-hub mainline flights. Previously the premium transcon redeye snack was less substantial than a full meal. Even sub-3hr redeye hub-hub mid-cons (LAX-IAH or DEN-IAD, for example) now receive a full hot dinner service at 1am (pre-COVID they were snack baskets only in F).

-FlyerBeek
Please don't remind Kirby of this.
dw, manstein58 and cczzll like this.
MatthewLAX is offline  
Old May 12, 2022, 7:41 am
  #63  
 
Join Date: Jul 2015
Programs: UA Platinum, Starbucks Gold
Posts: 875
Very good to know! That is a fascinating development.
CappuccinoAddict is offline  
Old Oct 8, 2022, 4:12 pm
  #64  
 
Join Date: Apr 2016
Programs: UA 1K 1MM, AA Gold, Marriott Titanium, Hilton Diamond, Hyatt Discoverist
Posts: 717
Last flight from SFO to EWR and reverse as well provisioned the thicker Polaris Saks fifth avenue duvets rather than the paper thin tissue of a "light throw blanket". Hopefully it wasn't a miscater and definitely a much needed enhancement.
ll22949 likes this.
VWang1111 is offline  
Old Oct 8, 2022, 4:17 pm
  #65  
Original Member
 
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,123
Originally Posted by VWang1111
Last flight from SFO to EWR and reverse as well provisioned the thicker Polaris Saks fifth avenue duvets rather than the paper thin tissue of a "light throw blanket". Hopefully it wasn't a miscater and definitely a much needed enhancement.
I believe that is a planned change.
PTahCha is offline  
Old Oct 8, 2022, 4:20 pm
  #66  
 
Join Date: Feb 2000
Posts: 6,582
United should market this service as Polaris and grant access to the Polaris lounges in order to compete with American’s Flagship Lounge access and Delta’s new Delta One Lounge access. If Polaris lounge capacity is insufficient, limit transcon access to paid fares only.
Colin is offline  
Old Oct 8, 2022, 4:41 pm
  #67  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,200
Originally Posted by Colin
United should market this service as Polaris and grant access to the Polaris lounges in order to compete with Americans Flagship Lounge access and Deltas new Delta One Lounge access. If Polaris lounge capacity is insufficient, limit transcon access to paid fares only.
As discussed ad nauseum, the capacity does not exist
IAH-OIL-TRASH is offline  
Old Oct 8, 2022, 4:56 pm
  #68  
 
Join Date: Feb 2000
Posts: 6,582
Originally Posted by IAH-OIL-TRASH
As discussed ad nauseum, the capacity does not exist
Originally Posted by Colin
United should market this service as Polaris and grant access to the Polaris lounges in order to compete with American’s Flagship Lounge access and Delta’s new Delta One Lounge access.
If Polaris lounge capacity is insufficient, limit transcon access to paid fares only.
Colin is offline  
Old Oct 8, 2022, 5:09 pm
  #69  
 
Join Date: Feb 2020
Location: BOS/SFO
Programs: United 4MM GS, Bonvoy Lifetime Titanium, Hilton Lifetime Diamond
Posts: 342
still not enough capacity. Now there are periods where the Polaris lounge at EWR is at capacity
SPN Lifer, UA_Flyer and United747 like this.
LifetimeGS is offline  
Old Oct 8, 2022, 6:04 pm
  #70  
 
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,621
Originally Posted by Colin
If Polaris lounge capacity is insufficient, limit transcon access to paid fares only.
United treats "paid" fares vs. "acquired through other means" in exactly rhe same way (for the most part), and I applaud them for that, and
hope they never veer away from that philosophy.
SPN Lifer, UA_Flyer, Kacee and 1 others like this.
narvik is online now  
Old Oct 8, 2022, 8:27 pm
  #71  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,604
Originally Posted by narvik
Originally Posted by Colin
If Polaris lounge capacity is insufficient, limit transcon access to paid fares only.
United treats "paid" fares vs. "acquired through other means" in exactly rhe same way (for the most part), and I applaud them for that, and
hope they never veer away from that philosophy..
Agree and even if they did make the distinction here, the vast majority are paid, so the distinct would have little mitigation.
SPN Lifer and narvik like this.
WineCountryUA is offline  
Old Oct 9, 2022, 7:22 am
  #72  
 
Join Date: Dec 2004
Location: San Antonio, TX
Programs: UA 1K, Hilton Honors Diamond, Starwood Platinum Preferred
Posts: 300
Originally Posted by PTahCha
I believe that is a planned change.
I hope so. I find the other blanket itchy and not long enough to cover me fully.
ll22949 is offline  
Old Oct 10, 2022, 5:16 am
  #73  
FlyerTalk Evangelist
 
Join Date: Apr 2003
Location: FLL, MEL, SIN, WAS
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,488
Originally Posted by VWang1111
Last flight from SFO to EWR and reverse as well provisioned the thicker Polaris Saks fifth avenue duvets rather than the paper thin tissue of a "light throw blanket". Hopefully it wasn't a miscater and definitely a much needed enhancement.
I'd like UA to use the same size of pillow on transcon Premium service as the one provided in the international Polaris cabin. The small pillows are usedless to me.
UA_Flyer is offline  
Old Oct 12, 2022, 12:20 pm
  #74  
 
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,184
Originally Posted by UA_Flyer
I'd like UA to use the same size of pillow on transcon Premium service as the one provided in the international Polaris cabin. The small pillows are usedless to me.
My favorite UA pillow is the gel one, which provides outstanding lower back support when sitting.
ll22949 likes this.
physioprof is offline  
Old Oct 14, 2022, 7:10 pm
  #75  
 
Join Date: Jul 2006
Location: SLC
Posts: 110
Flew PE E+ SFO-EWR 9pm departure
My expectations were low going in, so no complaints here
  • Got the one tray hot meal (choice of chicken vs. ravioli) + green salad + roll + cheesecake (no fruit, though)
  • Got croissant + Chobani yogurt cup before landing (IIRC, that's the same breakfast as I had in J on the same flight back in June 2022)
  • Thin blanket that I didn't use; no amenties kit or pillow
  • Liked the Premier access check in, and was able to get the orange tag on my checked bag

Last edited by rtool; Oct 15, 2022 at 11:14 am Reason: PE
rtool is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.