goalie

Having a waitlisted upgrade has been my other experience in having to call in to get a schedule change accepted so if you do call, ask the agent if it is the waitlisted upgraded which is preventing you from accepting the schedule change

goodeats21

Yep, red schedule change message came back again this morning. Called in to get it cleared. Agent didn't mention anything about the waitlisted RPU, but assured me it was all taken care of now.

Taipei

On my Taiwan to Maui (Via NRT/HNL) flight ( stopover) then OGG to LAX, the OGG-LAX flight time has changed 5 min later. Does such a small schedule change allow me to make a date change without a fee? united.com is asking if I am Ok with the change (I should say it says something click here, if I am aware of the change but seems not allow online to change date?)

Kacee

No. Two hours is generally viewed as the minimum. Sometimes agents will grant exceptions for a shorter change if you have a good explanation why it's appropriate, but it's hard to justify that here.

RNE

While Kacee's advice is sound, any change on UA's part is an opening to make a change of your own.

1. Don't accept the change.
2. Call and request a change of date.

Keep in mind, however, that your position is exceedingly weak and you will likely fail. Still, all you have to lose is a little time.

RNE, having successfully talked my way into changes and cancellations after schedule changes of less than five minutes.

goodeats21

Looks like some schedule changes loaded this weekend, so you may want to check your reservations.

I had a couple, mostly beneficial, including an expanded connection time on what was originally pretty tight UAX->Intl.

Weird one involving a July HKG flight though. Schedule change notice with time of departure showing as changed...but when checking my original receipt, it is the same time as originally booked.

Everything else looks the same...flight time, arrival time, plane type, flight number, etc.

sabbasolo

I just received a schedule change notifiction - EWR IAH via BOS - now the BOS IAH segment is 2 hours later.
This is the return portion of a trip I purchased - I would be happy to cancel if I could receive any credit for it, or if there was some other way to benefit from the change.

What can I reasonably ask for? Should I call or or write? (The flights are 2 months off).

JVPhoto

SIN-SFO end of the year has pushed back about 25 min.

cfischer

2 hrs is just about what it might take to get a refund. Call and tell them the new schedule does not work for you anymore and you'd like a refund. They might put you on the non-stop instead and there isn't much that you can do about it. Worth a try ...

gene2632

Oh the joy...or maybe I should say the good, the bad and the ugly....Was booked to go EWR-YVR via SFO in F. A month ago I found a schedule change and left us with a 4+ hour layover is SFO instead of the original 2 hours so I called. Before I called I ran a phantom on the trip again to see what my options are and found UA now has two non-stops a day from EWR to YVR. Agent was nice enough to to move us to the morning non-stop get our seats etc, no upcharge, no change fee. Looking at it this morning that flight is now an AB319 with only 8 seats in F and we have no seat assignments....and no seats are showing open. This is not going to end well and it points out yet again why you need to check your itineraries at least once a month.....

PVDtoDEL

I love it when that happens. Bump compensation is usually generous for the F cabin, and you can probably talk them into rebooking you into CX F instead.

cfischer

that I doubt. CX F? They will re-route UA or AC ... but not CX.

davidviolin

Got a notification of schedule change, May 1 UA 617 EWR-ATL from 7pm departure to 5.20pm departure. Any chance of calling 1k desk asking for a refund of the ticket? I cannot make that flight, as its almost 2 hours earlier than I booked.

mahasamatman

There's always a chance. You could also move to a later flight if that fits your schedule better.

davidviolin

Does anyone know what the rules are for this? How much can they change the schedule without offering refund?