Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
Dec 28, 2022, 6:34 pm
#3271
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Award ticket, ANA-UA-ET, ANA rescheduled and will miss connection at NRT
called twice for rebooking
both agents claim that they can't reroute me on IAH-EZE UA direct and I have to follow original route which is IAH-GRU (UA) followed by GRU-EZE (ET)
HUGA and hope third time is a charm?
called twice for rebooking
both agents claim that they can't reroute me on IAH-EZE UA direct and I have to follow original route which is IAH-GRU (UA) followed by GRU-EZE (ET)
HUGA and hope third time is a charm?
This "original partners only" stuff has cropped up fairly recently.
Dec 28, 2022, 6:37 pm
#3272
Join Date: Jul 2019
Programs: BA G, SQ G,UA S, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 77
Dec 28, 2022, 8:15 pm
#3273
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Dec 28, 2022, 9:00 pm
#3274
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
OK. If the connection is actually below Minimum Connection Time at NRT, UA has little choice -- they have to rebook you or refund you, and they will generally choose to rebook you when they can do so. If the connection is tight but not actually invalid, agents can be a little more prickly.
Generally, a competent agent should be able to put you onto anything that appears on a search from your origin to your destination. Now, since it seems that we're talking at least four flights here -- XXX-NRT-IAH-GRU-EZE -- if you did anything tricky to try to book it, such as use multi-city search, that may be throwing a wrench into things. Otherwise, if you search XXX-EZE, you should be able to be re-accommodated onto any flight that comes up, provided there's award availability (regardless of the number of miles).
I have heard the "original partners" thing before -- not personally, but I've seen reports here -- and it's fairly new. In this case, the answer might be "I'd be happy to take the same carriers if you can find an alternative flight on the same day." (Assuming that's true, anyway). Since you're looking at a plethora of once-daily flights here, that doesn't seem likely.
Now, if there's no award availability at the moment on XXX-EZE, that's when you could be in trouble, as changing carriers definitely requires reissuing the ticket and the agent may be trying to avoid that as it sometimes leads to poor results (lost reservations, basically).
Generally, a competent agent should be able to put you onto anything that appears on a search from your origin to your destination. Now, since it seems that we're talking at least four flights here -- XXX-NRT-IAH-GRU-EZE -- if you did anything tricky to try to book it, such as use multi-city search, that may be throwing a wrench into things. Otherwise, if you search XXX-EZE, you should be able to be re-accommodated onto any flight that comes up, provided there's award availability (regardless of the number of miles).
I have heard the "original partners" thing before -- not personally, but I've seen reports here -- and it's fairly new. In this case, the answer might be "I'd be happy to take the same carriers if you can find an alternative flight on the same day." (Assuming that's true, anyway). Since you're looking at a plethora of once-daily flights here, that doesn't seem likely.
Now, if there's no award availability at the moment on XXX-EZE, that's when you could be in trouble, as changing carriers definitely requires reissuing the ticket and the agent may be trying to avoid that as it sometimes leads to poor results (lost reservations, basically).
Dec 28, 2022, 9:13 pm
#3275
Join Date: Jul 2019
Programs: BA G, SQ G,UA S, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 77
OK. If the connection is actually below Minimum Connection Time at NRT, UA has little choice -- they have to rebook you or refund you, and they will generally choose to rebook you when they can do so. If the connection is tight but not actually invalid, agents can be a little more prickly.
Generally, a competent agent should be able to put you onto anything that appears on a search from your origin to your destination. Now, since it seems that we're talking at least four flights here -- XXX-NRT-IAH-GRU-EZE -- if you did anything tricky to try to book it, such as use multi-city search, that may be throwing a wrench into things. Otherwise, if you search XXX-EZE, you should be able to be re-accommodated onto any flight that comes up, provided there's award availability (regardless of the number of miles).
I have heard the "original partners" thing before -- not personally, but I've seen reports here -- and it's fairly new. In this case, the answer might be "I'd be happy to take the same carriers if you can find an alternative flight on the same day." (Assuming that's true, anyway). Since you're looking at a plethora of once-daily flights here, that doesn't seem likely.
Now, if there's no award availability at the moment on XXX-EZE, that's when you could be in trouble, as changing carriers definitely requires reissuing the ticket and the agent may be trying to avoid that as it sometimes leads to poor results (lost reservations, basically).
Generally, a competent agent should be able to put you onto anything that appears on a search from your origin to your destination. Now, since it seems that we're talking at least four flights here -- XXX-NRT-IAH-GRU-EZE -- if you did anything tricky to try to book it, such as use multi-city search, that may be throwing a wrench into things. Otherwise, if you search XXX-EZE, you should be able to be re-accommodated onto any flight that comes up, provided there's award availability (regardless of the number of miles).
I have heard the "original partners" thing before -- not personally, but I've seen reports here -- and it's fairly new. In this case, the answer might be "I'd be happy to take the same carriers if you can find an alternative flight on the same day." (Assuming that's true, anyway). Since you're looking at a plethora of once-daily flights here, that doesn't seem likely.
Now, if there's no award availability at the moment on XXX-EZE, that's when you could be in trouble, as changing carriers definitely requires reissuing the ticket and the agent may be trying to avoid that as it sometimes leads to poor results (lost reservations, basically).
CKG to HND on NH
HND-ORD-GRU on UA
GRU-EZE on ET
NH cancelled daytime flight and system rebook to evening departure (arrive +1), which will miss the evening HND-ORD flight
1st attempt, ask to rebook CGK-SIN-SFO-IAH-EZE (SQ-UA-UA-UA)-->violate the original ticketing partner rule because no NH/ET and adding SQ
2nd attempt, ask to rebook on CKG-HND/NRT-IAH-EZE (NH-UA-UA), similar response from a different agent, dropping ET
Dec 28, 2022, 9:57 pm
#3276
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
It's not MCT issue.
CKG to HND on NH
HND-ORD-GRU on UA
GRU-EZE on ET
NH cancelled daytime flight and system rebook to evening departure (arrive +1), which will miss the evening HND-ORD flight
1st attempt, ask to rebook CGK-SIN-SFO-IAH-EZE (SQ-UA-UA-UA)-->violate the original ticketing partner rule because no NH/ET and adding SQ
2nd attempt, ask to rebook on CKG-HND/NRT-IAH-EZE (NH-UA-UA), similar response from a different agent, dropping ET
CKG to HND on NH
HND-ORD-GRU on UA
GRU-EZE on ET
NH cancelled daytime flight and system rebook to evening departure (arrive +1), which will miss the evening HND-ORD flight
1st attempt, ask to rebook CGK-SIN-SFO-IAH-EZE (SQ-UA-UA-UA)-->violate the original ticketing partner rule because no NH/ET and adding SQ
2nd attempt, ask to rebook on CKG-HND/NRT-IAH-EZE (NH-UA-UA), similar response from a different agent, dropping ET
The second one, in particular, seems ridiculous — the UA agent is essentially insisting that UA should have to write ET a check.
Dec 28, 2022, 10:19 pm
#3277
Join Date: Jul 2019
Programs: BA G, SQ G,UA S, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 77
Dec 28, 2022, 11:08 pm
#3278
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
I’d ask again about the first one, then. Along the lines of “I have a problem with an existing reservation,” then “I was really hoping to be able to travel on the same day I booked,” then if the agent doesn’t come up with anything, “I see this one on the website…”
Dec 29, 2022, 1:22 pm
#3279
Join Date: Jul 2019
Programs: BA G, SQ G,UA S, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 77
tried chat today, no way of rebooking, offered refund
then called again, a very seasoned agent booked me on CGK-SIN-SFO-IAH-EZE (SQ-UA-UA-UA), no Qs asked, no BS refund, on hold for 10 min for ticketing and done
Again YMMV/HUCA
Dec 30, 2022, 8:14 am
#3280
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,459
I find that chat agents are relatively powerless for schedule change rebookings more complex than a simple revenue ticket not involving partners. But glad that you were able to get a satisfactory resolution, even if it took several tries.
Nov 1, 2023, 11:10 am
#3281
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
This is an archive thread, the active thread is Check Your UA Itineraries for Schedule Changes and what to do after one
WineCountryUA
UA coModerator
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Dec 24, 2023 at 11:58 pm