Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
Jun 7, 2016, 3:37 pm
#856
Join Date: Jul 2011
Location: Houston, TX
Programs: United Gold, Bonvoy Titanium
Posts: 207
We might have bought the same cheap fare. My original routing was RIC-EWR-ATL-EWR-HKG. Because of change of the departure time of EWR-ATL flight a few weeks ago, this created misconnect. The agent could just drop EWR-ATL-EWR flights, but she/he did not. The new routing became RIC-ORD-HKG. As an incentive, RPU was cleared for all eligible segments (e.g., HNL-IAH). All of them were done without a single call.
Jun 7, 2016, 4:25 pm
#857
Join Date: Jun 2009
Location: Oakland, CA
Posts: 1,231
Thanks. They made the change for me and I got some taxes refunded and 10k miles back. The downside is I'm riding UA.
Jun 7, 2016, 5:49 pm
#858
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,074
Okay, this is weird, I thought it was just that the time changes hadn't been included in my reservation properly but it actually turns out that united.com and aircanada.com are showing two different times for the same flight.
The flight in question is UA 547 / AC 5141 on September 25th. UA shows it as leaving at 7:00, whereas AC shows it leaving at 7:10. My inbound flight, AC 156 is due to land at 5:53, so according to AC I have a 1:17 layover which is above MCT, but if the UA time is right, my layover is only 1:07, below MCT.
However, since it is a AC ticket and they are showing a 1:17 layover, I bet they won't do a free change due to MCT.
The flight in question is UA 547 / AC 5141 on September 25th. UA shows it as leaving at 7:00, whereas AC shows it leaving at 7:10. My inbound flight, AC 156 is due to land at 5:53, so according to AC I have a 1:17 layover which is above MCT, but if the UA time is right, my layover is only 1:07, below MCT.
However, since it is a AC ticket and they are showing a 1:17 layover, I bet they won't do a free change due to MCT.
Jun 7, 2016, 7:48 pm
#859
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Jun 7, 2016, 7:56 pm
#860
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 856
Yeah, I sent all my research to my TA, and they are looking into it.
Jun 8, 2016, 2:15 pm
#861
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
And while haven't done that, I've flown YYJ-YYC-IAH-DFW.
Jun 20, 2016, 10:25 am
#862
Join Date: Oct 2007
Location: Upper midwest
Programs: Delta Pb Medallion
Posts: 608
United cancelled my nonstop, can I make a change to departure city?
Planned to drive to ORD to catch ORD-AUA nonstop this winter (after past bad experience losing out on days of vacation thanks to winter weather and connections). Just notified of scheduled change to fly ORD-EWR-AUA outbound (return still nonstop). Appears our Friday ORD-AUA nonstop was outright cancelled.
Looks like we could cut a day from our trip, leave on a Saturday instead of Friday, and still catch a nonstop ORD-AUA. One agent I spoke to said this change could be made free of charge.
But I was thinking, if we don't want to lose a day and have to connect anyway, could I try to get XXX-EWR-AUA outbound and AUA-ORD-XXX return (same AUA-ORD flight already booked). Avoids the whole need to drive to ORD, avoids shortening the trip.
Does a "Schedule Change" allow for this kind of originating-city change without charge?
Looks like we could cut a day from our trip, leave on a Saturday instead of Friday, and still catch a nonstop ORD-AUA. One agent I spoke to said this change could be made free of charge.
But I was thinking, if we don't want to lose a day and have to connect anyway, could I try to get XXX-EWR-AUA outbound and AUA-ORD-XXX return (same AUA-ORD flight already booked). Avoids the whole need to drive to ORD, avoids shortening the trip.
Does a "Schedule Change" allow for this kind of originating-city change without charge?
Jun 20, 2016, 10:34 am
#863
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Don't think there is a simple answer to this other than agents in these circumstances have significant discretion. So I would not hesitate asking -- just remember there is no explicit requirement to make such a change and it would be best to politely end the call if the agent is reluctant and try for a more flexible agent.
Jun 20, 2016, 10:35 am
#864
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Price out xxx-EWR-AUA versus what you originally paid.
If cheaper, then just cancel for a full refund the original itinerary, and repurchase.
If more, ask if it can be done with both change fee and fare waiver. YMMV on the fare waiver, as the new departure city is a new variable.
If cheaper, then just cancel for a full refund the original itinerary, and repurchase.
If more, ask if it can be done with both change fee and fare waiver. YMMV on the fare waiver, as the new departure city is a new variable.
Jun 20, 2016, 10:54 am
#865
Join Date: Oct 2007
Location: Upper midwest
Programs: Delta Pb Medallion
Posts: 608
Price out xxx-EWR-AUA versus what you originally paid.
If cheaper, then just cancel for a full refund the original itinerary, and repurchase.
If more, ask if it can be done with both change fee and fare waiver. YMMV on the fare waiver, as the new departure city is a new variable.
If cheaper, then just cancel for a full refund the original itinerary, and repurchase.
If more, ask if it can be done with both change fee and fare waiver. YMMV on the fare waiver, as the new departure city is a new variable.
Last edited by cs19; Jun 20, 2016 at 10:54 am Reason: reversed city order
Jun 20, 2016, 12:23 pm
#866
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,646
they will certainly route you ORD-EWR-AUA on the original date of travel if you ask for it. i doubt they are going to make a free change to XXX-AUA round trip, which is probably quite a lot higher than the original cost...never hurts to ask but be prepared to be told NO.
also check on just repurchasing the whole thing even on another airline...it might be comparable or cheaper.
also check on just repurchasing the whole thing even on another airline...it might be comparable or cheaper.
Jun 20, 2016, 11:01 pm
#867
Join Date: Oct 2007
Location: Upper midwest
Programs: Delta Pb Medallion
Posts: 608
Thanks all for the thoughts. After the .com seemed to work out a few bugs, finally started showing two nontops the following day. Called and easily got moved one day to keep our travel nonstop out of Chicago as originally planned.
Jun 25, 2016, 6:40 am
#868
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 856
Has anyone ever had it where there is a schedule change, but you don't get the message to confirm it? That is, when you look at your itinerary it's just different?
My wife and her mother are taking a trip to Europe on separate PNR's (different origin city). There was a schedule change on the return TATL. On my MILs itinerary, it asked to confirm/accept the change (haven't done so yet), but on my wife's itinerary the change was automatically made and she wasn't asked to accept/confirm it.
Oh: And on a funny note, my wife's changed itinerary shows one of her TATL flights being on an A320.
My wife and her mother are taking a trip to Europe on separate PNR's (different origin city). There was a schedule change on the return TATL. On my MILs itinerary, it asked to confirm/accept the change (haven't done so yet), but on my wife's itinerary the change was automatically made and she wasn't asked to accept/confirm it.
Oh: And on a funny note, my wife's changed itinerary shows one of her TATL flights being on an A320.
Jun 25, 2016, 11:20 am
#869
Join Date: Oct 2002
Location: Port St Lucie, FL, UA1K since 1994 and 3mm, Delta 1mm
Programs: Marriott Titanium Life, Hilton Gold
Posts: 566
Has anyone ever had it where there is a schedule change, but you don't get the message to confirm it? That is, when you look at your itinerary it's just different?
My wife and her mother are taking a trip to Europe on separate PNR's (different origin city). There was a schedule change on the return TATL. On my MILs itinerary, it asked to confirm/accept the change (haven't done so yet), but on my wife's itinerary the change was automatically made and she wasn't asked to accept/confirm it.
Oh: And on a funny note, my wife's changed itinerary shows one of her TATL flights being on an A320.
My wife and her mother are taking a trip to Europe on separate PNR's (different origin city). There was a schedule change on the return TATL. On my MILs itinerary, it asked to confirm/accept the change (haven't done so yet), but on my wife's itinerary the change was automatically made and she wasn't asked to accept/confirm it.
Oh: And on a funny note, my wife's changed itinerary shows one of her TATL flights being on an A320.
Jun 27, 2016, 10:52 am
#870
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Very nice flight-change discretion exercised by 1K ticket agent the other day.
My wife and I are on two separate PNRs for trip to Tucson, Arizona, with her return to EWR and mine to IAD. Originally, we were both returning from PHX, with about a one-hour difference in our flight times, and were going to drive to PHX from Tucson. My flight got moved over two hours earlier, meaning both that we'd have to leave Tucson at an ungodly early hour and that my wife would be hanging around PHX for over three hours waiting for her flight.
TA moved me to a convenient TUS-IAH-IAD itinerary for no change fee or fare difference. And she moved my wife to TUS-IAH-EWR itinerary, also for no change fee or fare difference, with us sitting together on TUS-IAH, and then parting ways in IAH with departure times within fifteen minutes of each other. She did have to talk to a supervisor about my wife's ticket, since hers wasn't subject to a schedule change, but their flexibility was much appreciated.
My wife and I are on two separate PNRs for trip to Tucson, Arizona, with her return to EWR and mine to IAD. Originally, we were both returning from PHX, with about a one-hour difference in our flight times, and were going to drive to PHX from Tucson. My flight got moved over two hours earlier, meaning both that we'd have to leave Tucson at an ungodly early hour and that my wife would be hanging around PHX for over three hours waiting for her flight.
TA moved me to a convenient TUS-IAH-IAD itinerary for no change fee or fare difference. And she moved my wife to TUS-IAH-EWR itinerary, also for no change fee or fare difference, with us sitting together on TUS-IAH, and then parting ways in IAH with departure times within fifteen minutes of each other. She did have to talk to a supervisor about my wife's ticket, since hers wasn't subject to a schedule change, but their flexibility was much appreciated.