Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
#678
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
I'm thinking it's because they usually do schedule changes 3+ months in advance--I had 3 different itinerary changes for late March thru May pop up yesterday. Thankfully only one wasn't quite acceptable and I got a big improvement as a result! ^
Last edited by kirkwoodj; Dec 23, 2015 at 7:22 am Reason: typo
#680
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Also, I believe sbm12 is Jedi.
#681
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The answer to OP is that he is neither entitled to be routed via SFO nor to ORC. He boucht a SEA-DEN ticket and that is what UA is offering. If the time change is significant, OP may be entitled to a full refund to his original form of payment.
But, this does not mean that an agent will not acommodate him if he asks. There is no need to make up a silly lie (or say it even if it's true). OP was on a direct flight and did not book a stopover so he's not entitled to one. Steering the agent towards stopover is a bad thing.
I would simply call in and say that due to a schedule change, "UA rebooked me on XXX ... here is what I would really like." Have the flight numbers ready. The easier you make it, the more likely you are to get it.
But, this does not mean that an agent will not acommodate him if he asks. There is no need to make up a silly lie (or say it even if it's true). OP was on a direct flight and did not book a stopover so he's not entitled to one. Steering the agent towards stopover is a bad thing.
I would simply call in and say that due to a schedule change, "UA rebooked me on XXX ... here is what I would really like." Have the flight numbers ready. The easier you make it, the more likely you are to get it.
#682
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I've booked connecting flights over nonstops to meet up with people en route several times. Not all that unreasonable a request to honor such. The CoC may not require it but I've yet to encounter an agent who is so unreasonable as to not help in such a scenario.
#683
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
You don't need to meet people. Maybe he wanted to take some photos of the Golden Gate bridge as he flew over, or pick up some Sourdough bread at Boudin's in T3.
He booked a ticket through SFO for a reason, he wants it restored through SFO, if they can do it, they should.
He booked a ticket through SFO for a reason, he wants it restored through SFO, if they can do it, they should.
#684
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Join Date: Apr 2013
Location: PHX
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#685
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I recently did just this for a sked change and had my preferred flight #s handy. But the agent told me that her screen was organized by flight times, not #s and it took a lot longer to get the changes fixed since I'd neglected to write down the departure times.
#686
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Good to know! I happened to have flight times, and was easy-peasy ^
#687
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,043
#688
Join Date: Dec 2007
Location: Now:AUS (again); Previous: LGA/EWR (BLKYN, missing JFK), AUS, SAT
Programs: Current: UA-Silver, Former AA Plat, DL Silver
Posts: 593
Itinerary changed, non-stop to connecting
Hey folks,
My folks were trying to get from IAH-BFL in May. They were initially booked on the morning non-stop from Houston, but got an email today saying they were being rerouted with a connection in Denver.
Here's where the tale gets strange -- the online timetable shows the morning flight still exists, albeit with a different flight number. Simple solution, call UA and asked to get put back on it right? However, when I tried to pull up the city-pair on (dot)bomb, it only shows the night flight (departing 9pm-ish) with no morning flight listed.
Any ideas what I should do? The connection is really not optimal because we're traveling with my elderly grandmother who would have real trouble walking Denver's mile-long concourse.
My folks were trying to get from IAH-BFL in May. They were initially booked on the morning non-stop from Houston, but got an email today saying they were being rerouted with a connection in Denver.
Here's where the tale gets strange -- the online timetable shows the morning flight still exists, albeit with a different flight number. Simple solution, call UA and asked to get put back on it right? However, when I tried to pull up the city-pair on (dot)bomb, it only shows the night flight (departing 9pm-ish) with no morning flight listed.
Any ideas what I should do? The connection is really not optimal because we're traveling with my elderly grandmother who would have real trouble walking Denver's mile-long concourse.
#689
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,468
My folks were trying to get from IAH-BFL in May. They were initially booked on the morning non-stop from Houston, but got an email today saying they were being rerouted with a connection in Denver.
Here's where the tale gets strange -- the online timetable shows the morning flight still exists, albeit with a different flight number. Simple solution, call UA and asked to get put back on it right? However, when I tried to pull up the city-pair on (dot)bomb, it only shows the night flight (departing 9pm-ish) with no morning flight listed.
Any ideas what I should do? The connection is really not optimal because we're traveling with my elderly grandmother who would have real trouble walking Denver's mile-long concourse.
Here's where the tale gets strange -- the online timetable shows the morning flight still exists, albeit with a different flight number. Simple solution, call UA and asked to get put back on it right? However, when I tried to pull up the city-pair on (dot)bomb, it only shows the night flight (departing 9pm-ish) with no morning flight listed.
Any ideas what I should do? The connection is really not optimal because we're traveling with my elderly grandmother who would have real trouble walking Denver's mile-long concourse.
Your options are unfortunately limited. You can look for a better alternative on UA and ask to be rebooked on that. Or you can ask for a refund and book with someone else.
As for traversing DEN with your grandmother, you can always request wheelchair assistance.
#690
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
And the golf carts are all over the place in DEN.