Originally Posted by
ndhapple
My folks were trying to get from IAH-BFL in May. They were initially booked on the morning non-stop from Houston, but got an email today saying they were being rerouted with a connection in Denver.
Here's where the tale gets strange -- the online timetable shows the morning flight still exists, albeit with a different flight number. Simple solution, call UA and asked to get put back on it right? However, when I tried to pull up the city-pair on (dot)bomb, it only shows the night flight (departing 9pm-ish) with no morning flight listed.
Any ideas what I should do? The connection is really not optimal because we're traveling with my elderly grandmother who would have real trouble walking Denver's mile-long concourse.
The flight's likely been canceled but the schedule is not updated yet.
Your options are unfortunately limited. You can look for a better alternative on UA and ask to be rebooked on that. Or you can ask for a refund and book with someone else.
As for traversing DEN with your grandmother, you can always request wheelchair assistance.