Feb 6, 2015, 9:47 am
Last edit by: WineCountryUA
If you need documentation of delay / cancellation for trip insurance or refunds from hotel / tour / .... operator, try this
Verification letters
Upon request, we can provide a statement of proof that a United flight was delayed or canceled. You may email your request to [email protected]. Be sure to include the names of all customers in your party, confirmation number, flight numbers and dates of travel, phone contact and the email address or mailing address where you would like it sent. Please allow 5-10 business days for processing.
Upon request, we can provide a statement of proof that a United flight was delayed or canceled. You may email your request to [email protected]. Be sure to include the names of all customers in your party, confirmation number, flight numbers and dates of travel, phone contact and the email address or mailing address where you would like it sent. Please allow 5-10 business days for processing.
Consolidated cancelled/delayed domestic flights [2015]
Feb 23, 2015, 12:14 pm
#106
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
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Posts: 20,646
UA 311 on Sunday 2/22 canceled for weather. I had an interview candidate on this flight, UA subsequently backrouted her to ORD and then SMF. Her day started in DSM, so she flew DSM-DEN-ORD-SMF
Hats off to our travel desk for getting something done, but they should have pushed harder for OAL via SLC/SEA/LAX. Of course, since there is no mechanism for corporate feedback, nothing will ever change. Same travel desk that "negotiates" our air rates at market value with DL and AA
Feb 23, 2015, 5:30 pm
#107
Join Date: Aug 2013
Posts: 498
UA 311 on Sunday 2/22 canceled for weather. I had an interview candidate on this flight, UA subsequently backrouted her to ORD and then SMF. Her day started in DSM, so she flew DSM-DEN-ORD-SMF
Hats off to our travel desk for getting something done, but they should have pushed harder for OAL via SLC/SEA/LAX. Of course, since there is no mechanism for corporate feedback, nothing will ever change. Same travel desk that "negotiates" our air rates at market value with DL and AA
Seriously though, that's a ridiculous routing, especially considering there were later directs, UA via SFO/LAX, and OAL
Feb 23, 2015, 6:28 pm
#108
Join Date: Sep 2009
Location: iad/dca
Programs: UA Million Mile Gold, Club, AA, Delta, Marriott, Hertz G, A/Club
Posts: 1,106
9:05 UAX 4972 HOU TUS 22 Feb cancelled
The delay text messages rolled in one after another 9:45, 10:10, 10:45, 10:34, until the acft finally arrived & was boarded and ready to roll. We got out on the tarmac and sat with no word from the cockpit for what seemed like an eternity. Finally the FA came on and explained the pilot intercom was not working and that was a no go so we were headed back to the gate for a mechanic. More delay messages 11:20, 11:47 at the gate as the mechanic fiddled with the system, went after a part and fixed it so we boarded, doors were closed and we were rolling once again. Not for long. Pilot came on and announced the crew had timed out and the flight was cancelled so back to the gate. No other flights out that night. CX message came at 23:08. The delays had ensured that and no other United or non United options. People deplaned and were told to talk to customer service or the gate agents. I was first in line. Customer service agent rebooked me for an 11 something flight the next day but emphasized that they were looking for another crew to operate the flight. That never panned out. Supervisor announced no hotels avail in Houston and no vouchers would be issued even though this was a mechanical/crew cancellation. After a few hours of lies and false promises they asked us to line up to get vouchers. I was one of the last at 1:42 am. Two vouchers for 7 bucks each. There was one place open in terminal B. Flight was full of people with real need to make it to TUS including a rodeo cowboy who had a competition the next am. The handling of the IRROP was grotesque. They continued to let people hang hopes on the phantom extra section. We spent the night on the floor in various cubbies in a very cold terminal B. It looked like a refugee camp for the American middle class. Groups from the flight were still hanging hopes on the special section this morning but that never materialized. I did get rebooked and made it to my destination almost 24 hours after I left IAD for which I am grateful. When all was said and done UAL offered me $100 in compensation. They could have been more forthcoming with hotels, hotel information, or maybe a blanket and a sandwich and some cots. They said all the hotels that accept their vouchers were full. They obviously had no idea what they were doing and this at at their main hub. I could have looked for a hotel but decided to rough it with everyone else. I saw a slice of life, some very resilient and even keeled Americans dealing with adversity. A young mother with a baby coming from a funeral, a student missing a key exam, the rodeo guy, a guy taking a must do professional course in Tucson and a lot of seniors stoically taking what United dished out without much comment. 22-Feb-2015 CRJ7 Houston Bush Int'ctl (KIAH) Tucson Intl (KTUS) 10:39PM CST 01:20AM MST (+1) Cancelled One said, "Next time I will take Southwest, Pooh on United."
Last edited by iquitos; Feb 24, 2015 at 7:33 am Reason: detail
Feb 23, 2015, 7:03 pm
#109
Join Date: Aug 2013
Location: Denver
Posts: 451
Seems like everything out of DEN in the 1900 hour is being delayed right now due to computer system problems. Wonder if its system wide?
Feb 23, 2015, 7:55 pm
#110
FlyerTalk Evangelist
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22-Feb-2015 CRJ7 Houston Bush Int'ctl (KIAH) Tucson Intl (KTUS) 10:39PM CST 01:20AM MST (+1) Cancelled
Feb 24, 2015, 11:25 pm
#111
Join Date: Sep 2009
Location: iad/dca
Programs: UA Million Mile Gold, Club, AA, Delta, Marriott, Hertz G, A/Club
Posts: 1,106
Sent in the text of above post and
got a reply saying they are sorry I misconnected because they didn't hold the plane for me. They offered another $100. I really didn't complain to scam some compensation but in the hope they will know how badly they are doing out there. I was booked and boarded on a flight that went mechanical then had a crew time out. They offered no hotel assistance and no food until three hours later they gave out two $7 food vouchers after everything in the airport was closed but one place and we were on our own on hotels which they said were all full. it was a rough night on the floor of HOU terminal B though wifi was free and there were plenty of power outlets. Initially there were going to try to get away without food vouchers. They even stalled us with the false hope of another crew and then a special section first thing in the morning.
Feb 25, 2015, 4:49 pm
#113
Join Date: Jul 2008
Location: EDI, CGN, NYC
Programs: LH-SEN, DL-Platinum
Posts: 973
Original dep 12:10 from SFO, delayed because of ATC (weather at EWR?). Boarded around 12:30. Pushback at 13:10. Wait for some period. Taxi to near runway. Pilot comes on, says we are waiting for slot in EWR. 30 minutes later pilot comes on, says there are 30 passengers going to Tel Aviv that may miss their flight, gives them them 2 minutes to decide on the option of returning to the gate (?!)... says they need to hustle off plane so we keep our slot at EWR. Return to gate, now around 14:10. Some passengers deplane. Door stays open. Door closes, jetway retracts. We wait longer. Jetway returns, door opens. Some more passengers deplane. Pilot says we've lost our slot at EWR and have to wait longer, citing "Federal Regulations". Is decidedly snippy, but also apologizes for "professional embarrassment." All in all, door is open and closed 3 times.
Finally depart at 15:37, more than 3 hours late, arrive at sloshy EWR at 23:06 (local time). In the meantime, internet connection does not work on the entire duration of the flight.
We then wait *another hour* for gate to be free and then for snow to be cleared, finally deplaning at 00:06.
I won't go into the hell that EWR was then trying to get to the AirRail Terminal, or the trains that NJ Transit cancelled, resulting in my getting home (in Manhattan) at 03:30.
Question: The pilot seemed to think he had a legal obligation to let people off the plane. But when he made the decision to return to the gate, we'd only be on the plane about 1.25 hours. His (wrong, in my opinion) decision to return to the gate cost us another nearly 2.25 hours. a) was he wrong, and b) am I entitled to compensation?
Finally depart at 15:37, more than 3 hours late, arrive at sloshy EWR at 23:06 (local time). In the meantime, internet connection does not work on the entire duration of the flight.
We then wait *another hour* for gate to be free and then for snow to be cleared, finally deplaning at 00:06.
I won't go into the hell that EWR was then trying to get to the AirRail Terminal, or the trains that NJ Transit cancelled, resulting in my getting home (in Manhattan) at 03:30.
Question: The pilot seemed to think he had a legal obligation to let people off the plane. But when he made the decision to return to the gate, we'd only be on the plane about 1.25 hours. His (wrong, in my opinion) decision to return to the gate cost us another nearly 2.25 hours. a) was he wrong, and b) am I entitled to compensation?
Feb 25, 2015, 5:23 pm
#114
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
UA/UX 3855 Emergency Landing at COS [Feb 25, 2015] because of cargo door issue
https://twitter.com/KassondraCloos/s...36105118568448
That's the only thing I've seen on it so far....
That's the only thing I've seen on it so far....
Feb 25, 2015, 5:29 pm
#115
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,662
Not that it will help much, but I'm flying home tomorrow and will see if the UAx staff in COS have any knowledge about this. Assuming the snow doesn't delay things...
Feb 25, 2015, 6:17 pm
#116
Join Date: Jan 2011
Programs: UA Platinum Marriott Platinum
Posts: 276
https://twitter.com/KassondraCloos/s...36105118568448
That's the only thing I've seen on it so far....
That's the only thing I've seen on it so far....
Was flight number 3855
Feb 25, 2015, 6:29 pm
#117
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
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Posts: 36,027
Republic....
Live ATC archive is at http://archive-server.liveatc.net/kc...2015-2330Z.mp3
Conversation with the plane begins at about 2:20. I haven't listened to the whole thing, but the pilot's initial call-in doesn't sound very dire.
Live ATC archive is at http://archive-server.liveatc.net/kc...2015-2330Z.mp3
Conversation with the plane begins at about 2:20. I haven't listened to the whole thing, but the pilot's initial call-in doesn't sound very dire.
Last edited by cblaisd; Feb 25, 2015 at 6:40 pm
Feb 25, 2015, 7:15 pm
#118
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
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Posts: 67,145
Could it be just an indicator rather than the door actually coming open?
Feb 25, 2015, 7:42 pm
#120
Join Date: Apr 2004
Location: CHI - LIS
Programs: UA GS
Posts: 453
Yesterday I was on UA 4937, a Republic Q400 that went mechanical after landing at DEN en route from Montrose, CO. We taxied off the runway and sat on the tarmac. The captain reported that all sorts of errors and warnings were triggered after landing, including an open door, and he reported he could not operate the plane on the ground. Airport and UA ops were involved, and eventually we were towed in at a glacial pace with an emergency crew escort resulting in a 90 minute arrival ground delay. No customer appreciation email.