Jul 25, 2014, 8:21 pm
Last edit by: seanp7
related thread: Consolidated connection time/logistics at LHR
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Global First Class GS / VIP lounge (newly open May 2022) (GS and at time 1K Polaris customers -- based on space)
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
Archive thread: LHR Terminal 2 United Club, GS Lounge (was GFL) & Arrivals Lounge Discussion[Archive]
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
The arrivals lounge at London Heathrow, located immediately after immigration and customs, is a shared space with shower suites, breakfast items and more. This lounge is exclusively available for United Polaris business class travelers.
Eligible travelers must be flying on a same-day ticket arriving before noon and cannot bring guests. Additionally, United Club memberships and one-time passes don’t grant access to this lounge.
LHR Terminal 2 UA UC (open), GS Lounge (open) & Arrivals Lounge (now open)
May 17, 2022, 4:50 am
#646
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,225
I wonder if this has as much to do with the competition as it does with UA. BA is in operational meltdown mode currently so perhaps UA is taking the view that they pose no real threat. Plus it's next to impossible to recruit staff at LHR, so that won't be helping.
May 18, 2022, 11:27 am
#647
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
We have drifted waaaay off topic -- transport from/to LHR is best in another forum / thread. This thread is about UA lounge(s) at LHR
WineCountryUA
UA coModerator
WineCountryUA
UA coModerator
May 25, 2022, 8:58 am
#648
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,884
When I left LHR last Friday I had a short chat at the United Club with a GS agent, she said the VIP section would be re-opening in two weeks and looked forward to my next visit to check it out again. They really have great staff at there. However, I forgot to ask about the arrivals facility.
May 25, 2022, 9:27 am
#650
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,023
That’s been their answer since December.
May 25, 2022, 1:14 pm
#651
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
May 27, 2022, 5:35 am
#652
Join Date: Mar 2002
Location: United GS, SFO
Posts: 430
Old GFL in LHR now open (May 27th)
I can confirm that the old GFL (GS) lounge in LHR is now open (as of May 27th).
The food selection is the same as in the UC. The a la carte menu is not available, but it is much more quiet than in the UC.
Bloody Mary bar is operational :-)
The staff seems really excited. Nice to see the old GS crew.
The food selection is the same as in the UC. The a la carte menu is not available, but it is much more quiet than in the UC.
Bloody Mary bar is operational :-)
The staff seems really excited. Nice to see the old GS crew.
May 27, 2022, 7:33 am
#653
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,505
I can confirm that the old GFL (GS) lounge in LHR is now open (as of May 27th).
The food selection is the same as in the UC. The a la carte menu is not available, but it is much more quiet than in the UC.
Bloody Mary bar is operational :-)
The staff seems really excited. Nice to see the old GS crew.
The food selection is the same as in the UC. The a la carte menu is not available, but it is much more quiet than in the UC.
Bloody Mary bar is operational :-)
The staff seems really excited. Nice to see the old GS crew.
May 28, 2022, 5:12 am
#654
Join Date: Feb 2005
Location: SFO
Programs: United
Posts: 8
The gate agent said "soon" when I asked about the Arrivals lounge. Apparently it's contracted out by multiple airlines and the United staff doesn't really know.
May 29, 2022, 1:44 am
#655
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
The LHR team is proud that the former GFL is reopened, albeit without an ala carte menu. Although with the elimination of GlobalFirst, didn't ala carte menus go away too? I recall the menus pre-GlobalFirst-demise in both HKG and LHR, but don't remember them in the Polaris era.
In any event, nice to see a facility like this back open again.
Global Services Bar
Global Services Self Serve Food
In any event, nice to see a facility like this back open again.
Global Services Bar
Global Services Self Serve Food
May 29, 2022, 10:43 am
#657
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,505
The LHR team is proud that the former GFL is reopened, albeit without an ala carte menu. Although with the elimination of GlobalFirst, didn't ala carte menus go away too? I recall the menus pre-GlobalFirst-demise in both HKG and LHR, but don't remember them in the Polaris era.
In any event, nice to see a facility like this back open again.
Global Services Bar
Global Services Self Serve Food
In any event, nice to see a facility like this back open again.
Global Services Bar
Global Services Self Serve Food
The (unpublished) rule pre-pandemic seemed to be one guest (or two if UC member).
May 29, 2022, 7:52 pm
#658
Join Date: Mar 2019
Posts: 31
A few questions please.
1) Any of the star alliance lounges have those lockers where you can stick your stuff in and lock with a key?
2) Or a coat rack? I’m carrying a heavy winter coat, don’t ask lol
3) or if any serve scones after 12:30 PM?
4) As a star gold, I read I can hit all 4 lounges, right?
Just trying to figure out what to do for my layover. I’d love to run into the city but starting to see complications (such as luggage and a heavy coat). Hoping maybe I can stash the items in a lounge and pick up for my connection.
Thanks so much.
1) Any of the star alliance lounges have those lockers where you can stick your stuff in and lock with a key?
2) Or a coat rack? I’m carrying a heavy winter coat, don’t ask lol
3) or if any serve scones after 12:30 PM?
4) As a star gold, I read I can hit all 4 lounges, right?
Just trying to figure out what to do for my layover. I’d love to run into the city but starting to see complications (such as luggage and a heavy coat). Hoping maybe I can stash the items in a lounge and pick up for my connection.
Thanks so much.
Last edited by WhiskeyCavalier; May 29, 2022 at 8:16 pm
May 29, 2022, 10:05 pm
#659
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Don't plan on using a UA lounge for storage while you are off someplace else. Check the airport offerings for this.
May 29, 2022, 11:31 pm
#660
Join Date: Apr 2004
Location: EWR, PHL
Programs: UA1k 3MM, AA Plt, peasant on everybody else, elite something or other at a bunch of hotels.
Posts: 4,637
I was invited into this lounge as a mere 1K on Saturday. The check-in agent asked me if I would like to go into the 1K quiet lounge, so of course I said yes.
The gentlemen looking after the food and drinks was excellent, with several passes around the lounge pouring champagne. He was extremely pleasant and reminded me of the gentlemen in the old SFO arrival lounge, both in appearance, demeanor and helpfulness.
The gentlemen looking after the food and drinks was excellent, with several passes around the lounge pouring champagne. He was extremely pleasant and reminded me of the gentlemen in the old SFO arrival lounge, both in appearance, demeanor and helpfulness.