United Wifi is Unusable / Problems Connecting to United_Wi-Fi
Nov 30, 2018, 9:47 am
#451
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
I have gotten to the point that I no longer use it and certainly no longer subscribe to it. Over the past few years I have had to call/write/email etc... for refunds. Certainly never given any kind of additional compensation. Felt lucky at times just to get a prompt refund. Now I just use air time as down time. I do get work done that does not necessitate to use of Wifi but for me most of what I do does. I am hopeful that in a couple years they will some how figure this out and be able to produce robust, reliable, and cheap WiFi in the air.
Nov 30, 2018, 10:15 am
#452
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Curious...
AKL-SFO 77W a few days ago....Wifi was listed under amenities but two FAs told me there is NEVER wifi "over the water". I know this is not true since I fly to SIN quite often. Curious if this is something to do with this route or was it just BS?
AKL-SFO 77W a few days ago....Wifi was listed under amenities but two FAs told me there is NEVER wifi "over the water". I know this is not true since I fly to SIN quite often. Curious if this is something to do with this route or was it just BS?
Nov 30, 2018, 12:20 pm
#453
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,415
The wifi map is here.
Nov 30, 2018, 8:38 pm
#454
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,205
Did you have wifi showing 'available' and did it work - or did the crew deliberately turn it off? If the latter, they need to be reported, this is unacceptable.
Nov 30, 2018, 10:56 pm
#455
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Two different FAs told me this...why would they turn it off? Does it somehow make their life easier? I must admit, it was some of the worst service I’d had in a long time. They both seemed fairly disintrested in doing their jobs — hung out gossiping in the galleys the entire flight. When I asked for the mid-flight tomato soup one told me they didn’t have it, but then I saw some other pax eating it! Asked the other FA and got it right away.
Pretty bad when you have to play at HUCA in person.
I will report this.
Dec 1, 2018, 12:16 am
#456
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Last month I flew IAH-YYC and the Wifi was down for most of the flight. Was one of the few times I'd have bought it since my Bose headphones were inop and I needed something to do. A brief note fired off to UA resulted in a $50 ETC, which I thought was more than fair.
Dec 6, 2018, 10:56 am
#457
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
Wife just returned on a FRA - SFO flight and purchased 3 one hour segs of wi-fi. Worked intermittantly but basically worthless. Called and did get immediate refund. I just stopped using it even on domestic flights.
Dec 8, 2018, 7:31 am
#458
Suspended
Join Date: May 2018
Location: ord
Programs: UA 1k SPG Platinum
Posts: 365
ugh I just flew to TPE in the 777-300 and the planes wifi is broken, and when I asked purser what happening he said he looked at the log book and the wifi has not been working for 2 weeks. UGH, does UA do any maintenance?
Dec 15, 2018, 11:35 am
#460
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
Wow... that would not happen on other airlines. On Delta, for example, I've been notified ahead of time if Wifi wasn't going to work (if they knew about it). Delta gives nothing though if it doesn't work, while UA is generally pretty generous.
Dec 15, 2018, 12:46 pm
#461
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,392
A strange situation on UA78 NRT-EWR yesterday. Entering the GS lounge in NRT, the agent apologized and said the Internet was nor working. At the gate before boarding, the GA announced repeatedly the Internet was not working, though the on-board WiFi was so pax should download the UA app to use the streaming entertainment. Once onboard, the purser announced apologetically that while the streaming WiFi would work, the satellite Internet would not.
After takeoff, I connected to United_WiFi, and logged in with my subscription. The satellite Internet worked from take-off to touchdown, with the best connectivity I've had in months... not even outages when over the northern latitudes. A nice surprise
After takeoff, I connected to United_WiFi, and logged in with my subscription. The satellite Internet worked from take-off to touchdown, with the best connectivity I've had in months... not even outages when over the northern latitudes. A nice surprise
Dec 16, 2018, 4:07 am
#462
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Dec 16, 2018, 7:09 am
#463
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
I purchased the global subscription prior to visiting TPE/HKG last week. On the outbound to TPE, the WiFi worked for the first two hours and then quit until an hour or so out from TPE. Purser advise they would reset the sergive, though it didn’t seem to help until the landing.
Jan 7, 2019, 12:56 pm
#464
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Bought a monthly subscription yesterday and on 2/3 of my flights home the wifi was inoperative. The flight crew on one of the planes, a 738, said it had been like that for several days on that plane and there was nothing they could do. Charming.
Jan 7, 2019, 1:47 pm
#465
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Had no issues on Sunday (January 6) on UA22 DUB-EWR. WiFi worked just fine throughout minus one short dropout over the tip of Greenland. As usual, I used my VPN and that didn’t affect speed/service.