Nov 1, 2013, 4:08 am
Last edit by: aacharya
Moderator Note: Please keep the wiki post limited to just the facts.
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
See below for the round-trip increases on partner metal :
Changes to upgrade policy for intra-Asia and northern South America flights
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Additional details on changing tickets booked prior to 2/3/14 per UA Insider:
Full details are in post #2588 http://www.flyertalk.com/forum/22283437-post2588.html
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Q: How will award pricing apply to mixed-carrier Saver Awards?
(reverted to J.Edward's rev)
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
- F awards on partners went up 40-80%
- J awards on partners went up 20-40%
- F and J awards on UA metal (or mixed carriers where UA metal is in premium cabin followed by partner segment in lower class) as well some Y awards increased by 5-20% (US to Europe in F up 19%, US to Middle East in F up 20% for example)
See below for the round-trip increases on partner metal :
US ✈ Southern South America: +10,000 J, +5,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
Changes to upgrade policy for intra-Asia and northern South America flights
- Complimentary Premier Upgrades and instant upgrades are not applicable
- Regional Premier Upgrades (for any fare class) and Global Premier Upgrades (for flights booked in fare class Z, P, S, T, L, K, G or N) can no longer be requested on or after November 1, 2013
- There is no co-pay exemption for MileagePlus Upgrade Awards requested on or after November 1, 2013
- The above changes do not apply to Copa-operated flights.
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Our existing change process will apply. Changes to awards that require a change in date do not result in a change to the award price. Any other change will require an add/collect in miles and fees for changes or cancellations will still apply as per our existing policies.
Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
- Date/time (cabin, region, and award type can't change)
- Carrier on one or more segments (cabin, region, and award type can’t change)
- Origin/Destination within the same regions (carrier and cabin can’t change)
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Updated handling for mixed UA-Partner United/partner award itineraries: As we shared with the initial announcement, the Star Alliance/Partner partner award pricing will apply to Business or First awards for itineraries that include at least one flight segment operated by a MileagePlus partner carrier in Business or First.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
- For example: IAD-FRA in United BusinessFirst connecting to FRA-FCO in Lufthansa Business, will be priced at the United mileage award amount.
- Note that this exception will not apply to a few specific regions and routings, such as intra-Africa connecting segments and certain fifth-freedom routes (e.g. BKK-KUL operated by Lufthansa)
Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014
Feb 15, 2014, 8:26 pm
#2911
Join Date: Dec 2002
Location: USA
Programs: Alaska MVP, Marriott Lifetime Titanium (United Silver), Hilton Gold
Posts: 779
Had two mileage tickets that were "purchased" on 1/5, complete with confirmation and e-ticket numbers.
In checking my account today, I I see that UA refunded the 140,000 yesterday, and repriced the tickets to 170,000 miles.
I called in, and the reservation agent said she could not do anything. She put me through to mileage plus, and that agent was able to credit back the 30K miles. Whew!
Is this a known problem?
In checking my account today, I I see that UA refunded the 140,000 yesterday, and repriced the tickets to 170,000 miles.
I called in, and the reservation agent said she could not do anything. She put me through to mileage plus, and that agent was able to credit back the 30K miles. Whew!
Is this a known problem?
Was there anything fishy in your account activity? Did it show the original amounts being refunded?
Feb 15, 2014, 8:31 pm
#2912
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
During my call with the Mileage Plus agent, she credited the account, and I could see the change. She laughed when I asked whether I would be getting an interest payment on the loan.
Feb 15, 2014, 8:48 pm
#2913
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
The original amounts were refunded, with the new and higher amounts withdrawn. I had no activity related to the reservation since it was ticketed.
During my call with the Mileage Plus agent, she credited the account, and I could see the change. She laughed when I asked whether I would be getting an interest payment on the loan.
During my call with the Mileage Plus agent, she credited the account, and I could see the change. She laughed when I asked whether I would be getting an interest payment on the loan.
Feb 15, 2014, 8:57 pm
#2914
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
The only receipt I have is for the original mileage purchase. I got no notification of the new and higher withdrawal from my account. I just happened to notice it when I logged on to the account today, and saw a lower-than-expected total in my account. When I looked further, I saw the redeposit of the original amount and the withdrawal of the higher amount.
Feb 15, 2014, 9:18 pm
#2915
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
The only receipt I have is for the original mileage purchase. I got no notification of the new and higher withdrawal from my account. I just happened to notice it when I logged on to the account today, and saw a lower-than-expected total in my account. When I looked further, I saw the redeposit of the original amount and the withdrawal of the higher amount.
Feb 15, 2014, 10:54 pm
#2916
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,462
ugh what a mess... tried making a date change on my AUS-ORD-NRT/HND-KIX-BKK F ticket, it let me select new flights, said 0 mileage difference even with a routing change (AUS-ORD-NRT/HND-BKK) but clicking on change ticket it errored out.... now trying to get agents to fix the ticket they keep coming back and saying I need more miles.. also they are putting me in J not F. 
edit they are also claiming 16 hrs 'connection' NRT-HND is now counts as an additional 10k?
double edit. had them change it back to my original dates. They kept claiming AUS-NRT, HND-BKK should not have priced out to begin with... even with < 24hr stop in TYO.
edit they are also claiming 16 hrs 'connection' NRT-HND is now counts as an additional 10k?
double edit. had them change it back to my original dates. They kept claiming AUS-NRT, HND-BKK should not have priced out to begin with... even with < 24hr stop in TYO.
Feb 16, 2014, 1:45 am
#2917
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
Feb 16, 2014, 1:54 am
#2918
Join Date: Dec 2004
Posts: 2,866
This is a Zombie thread. See
http://www.flyertalk.com/forum/unite...r-feb-3-a.html
Feb 16, 2014, 10:45 am
#2919
Join Date: Dec 2002
Location: USA
Programs: Alaska MVP, Marriott Lifetime Titanium (United Silver), Hilton Gold
Posts: 779
The original amounts were refunded, with the new and higher amounts withdrawn. I had no activity related to the reservation since it was ticketed.
During my call with the Mileage Plus agent, she credited the account, and I could see the change. She laughed when I asked whether I would be getting an interest payment on the loan.
During my call with the Mileage Plus agent, she credited the account, and I could see the change. She laughed when I asked whether I would be getting an interest payment on the loan.
Feb 16, 2014, 11:27 am
#2920
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
Feb 16, 2014, 12:40 pm
#2921
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
LOL. If United wanted to take more miles out of my account they will be left with few hundreds to scrape off.
Feb 16, 2014, 6:03 pm
#2922
Join Date: Sep 2012
Location: Up In The Cloud
Programs: UA 1K MM; BA S, AA G; AS G; DL | SPG P50, M G, CC G, IHG P, HLT S | Hertz PC, Avis F
Posts: 682
Feb 20, 2014, 2:37 am
#2923
Join Date: Jun 2008
Location: Everywhere you wanna be
Programs: AA EP | UA 1K
Posts: 1,657
If i book an award ticket in coach, can i change the award booking to business class later if R space opens up?
Feb 20, 2014, 3:32 am
#2924
Join Date: Dec 2011
Location: SOF
Programs: A3 Gold, IHG Platinum, Marriott Silver
Posts: 849
Yes but you'll be on the hook for a change fee (if one applies to you) and difference in mileage. Since you're talking probability, I guess you don't have an actual reservation, thus, the new post 2/3 rates will apply.
Feb 20, 2014, 3:38 am
#2925
Join Date: Jun 2008
Location: Everywhere you wanna be
Programs: AA EP | UA 1K
Posts: 1,657
Thanks for the quick answer!