Nov 1, 2013, 4:08 am
Last edit by: aacharya
Moderator Note: Please keep the wiki post limited to just the facts.
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
See below for the round-trip increases on partner metal :
Changes to upgrade policy for intra-Asia and northern South America flights
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Additional details on changing tickets booked prior to 2/3/14 per UA Insider:
Full details are in post #2588 http://www.flyertalk.com/forum/22283437-post2588.html
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Q: How will award pricing apply to mixed-carrier Saver Awards?
(reverted to J.Edward's rev)
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
- F awards on partners went up 40-80%
- J awards on partners went up 20-40%
- F and J awards on UA metal (or mixed carriers where UA metal is in premium cabin followed by partner segment in lower class) as well some Y awards increased by 5-20% (US to Europe in F up 19%, US to Middle East in F up 20% for example)
See below for the round-trip increases on partner metal :
US ✈ Southern South America: +10,000 J, +5,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
Changes to upgrade policy for intra-Asia and northern South America flights
- Complimentary Premier Upgrades and instant upgrades are not applicable
- Regional Premier Upgrades (for any fare class) and Global Premier Upgrades (for flights booked in fare class Z, P, S, T, L, K, G or N) can no longer be requested on or after November 1, 2013
- There is no co-pay exemption for MileagePlus Upgrade Awards requested on or after November 1, 2013
- The above changes do not apply to Copa-operated flights.
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Our existing change process will apply. Changes to awards that require a change in date do not result in a change to the award price. Any other change will require an add/collect in miles and fees for changes or cancellations will still apply as per our existing policies.
Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
- Date/time (cabin, region, and award type can't change)
- Carrier on one or more segments (cabin, region, and award type can’t change)
- Origin/Destination within the same regions (carrier and cabin can’t change)
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Updated handling for mixed UA-Partner United/partner award itineraries: As we shared with the initial announcement, the Star Alliance/Partner partner award pricing will apply to Business or First awards for itineraries that include at least one flight segment operated by a MileagePlus partner carrier in Business or First.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
- For example: IAD-FRA in United BusinessFirst connecting to FRA-FCO in Lufthansa Business, will be priced at the United mileage award amount.
- Note that this exception will not apply to a few specific regions and routings, such as intra-Africa connecting segments and certain fifth-freedom routes (e.g. BKK-KUL operated by Lufthansa)
Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014
Feb 20, 2014, 4:06 am
#2926
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,693
The original amounts were refunded, with the new and higher amounts withdrawn. I had no activity related to the reservation since it was ticketed.
During my call with the Mileage Plus agent, she credited the account, and I could see the change. She laughed when I asked whether I would be getting an interest payment on the loan.
During my call with the Mileage Plus agent, she credited the account, and I could see the change. She laughed when I asked whether I would be getting an interest payment on the loan.
Gulp.
Feb 20, 2014, 9:07 pm
#2927
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
Feb 20, 2014, 11:22 pm
#2928
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Feb 25, 2014, 12:03 pm
#2929
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,462
Check with NH. UA may not be able to see what NH has in their system. My problem was the opposite. I had two F seats on the same LH A380 flight from MIA to FRA. UA insisted I did not, and LH agents and their system showed two ticketed seats. I should have checked in for both seats and moved from seat to seat in flight. Instead I was able to cancel at the counter during check-in, and another passenger was able to upgrade his wife to my seat. He said he tried for months to get the seat, I explained my story to him.
This is a Zombie thread. See
http://www.flyertalk.com/forum/unite...r-feb-3-a.html
This is a Zombie thread. See
http://www.flyertalk.com/forum/unite...r-feb-3-a.html
Feb 28, 2014, 2:28 am
#2930
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,842
Hi everyone,
. Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
. Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
- Date/time (cabin, region, and award type can’t change)
- Carrier on one or more segments (cabin, region, and award type can’t change)
- Origin/Destination within the same regions (carrier and cabin can’t change)
Sr. Manager - Customer Experience Planning
United Airlines
Feb 28, 2014, 2:33 pm
#2931
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,842
I think there are some hidden restrictions we do not know about Japan.
I tried to do a multi-city booking with the new chart
ICN-HKG-NRT-ICN and it errors out. At first I thought it was due to 3 regions involved.
However I can do ICN-BKK-SYD-BKK-HKG-ICN, with stop at both SYD and HKG, and 3 regions involved, website priced out with as a R/T N Asia to Australia and allowed the stopover at S Asia (HKG).
Yet whenever JPN is involved, nothing seems to work other than the most simple itineraries.
I tried to do a multi-city booking with the new chart
ICN-HKG-NRT-ICN and it errors out. At first I thought it was due to 3 regions involved.
However I can do ICN-BKK-SYD-BKK-HKG-ICN, with stop at both SYD and HKG, and 3 regions involved, website priced out with as a R/T N Asia to Australia and allowed the stopover at S Asia (HKG).
Yet whenever JPN is involved, nothing seems to work other than the most simple itineraries.
i live in jpn and there are 2 issues which seem to come up..
with complex itns 2 stops in japan on different legs(if you have 3 legs) causes problems.
also,for no extra mile changes changing destination and carrier at same time is not allowed..ie if you have an ana flight cannot switch to thai unless destination and origin same
Mar 5, 2014, 3:41 pm
#2932
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
Can someone clarify for me:
I am currently booked BOS-ATH (stopover), ATH-JTR (destination), and then ATH-BOS home.
I want to switch to BOS-MUC (stopover), MUC-JTR (destination), and then the same ATH-BOS home.
Will this cost more miles? Would love to know before I spend an hour on the phone with UA.
Thx as always
I am currently booked BOS-ATH (stopover), ATH-JTR (destination), and then ATH-BOS home.
I want to switch to BOS-MUC (stopover), MUC-JTR (destination), and then the same ATH-BOS home.
Will this cost more miles? Would love to know before I spend an hour on the phone with UA.
Thx as always
Mar 5, 2014, 3:54 pm
#2933
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Can someone clarify for me:
I am currently booked BOS-ATH (stopover), ATH-JTR (destination), and then ATH-BOS home.
I want to switch to BOS-MUC (stopover), MUC-JTR (destination), and then the same ATH-BOS home.
Will this cost more miles? Would love to know before I spend an hour on the phone with UA.
Thx as always
I am currently booked BOS-ATH (stopover), ATH-JTR (destination), and then ATH-BOS home.
I want to switch to BOS-MUC (stopover), MUC-JTR (destination), and then the same ATH-BOS home.
Will this cost more miles? Would love to know before I spend an hour on the phone with UA.
Thx as always
Note there is an extensive thread on this subject: successful-changes-awards-without-incurring-additional-miles-after-feb-3
Mar 6, 2014, 3:37 am
#2934
Join Date: Dec 2004
Posts: 2,866
Also, just make sure that NH does not have two reservations under a different record.
Mar 6, 2014, 10:55 pm
#2935
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,607
Assuming cabin remains the same, there should be no additional miles for this change.
Note there is an extensive thread on this subject: successful-changes-awards-without-incurring-additional-miles-after-feb-3
Note there is an extensive thread on this subject: successful-changes-awards-without-incurring-additional-miles-after-feb-3
Currently have an r/t:
MCI-PHX-YVR
YVR-NRT / AKL-NRT /stopover/ HND-PEK-IAH-MCI
Would love to change the return to go NRT>USA city>MCI. Think there is any chance of doing so without a reprice, or would eliminating the China transit kill it?
Mar 6, 2014, 10:59 pm
#2936
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
Read through that thread, but just to confirm:
Currently have an r/t:
MCI-PHX-YVR
YVR-NRT / AKL-NRT /stopover/ HND-PEK-IAH-MCI
Would love to change the return to go NRT>USA city>MCI. Think there is any chance of doing so without a reprice, or would eliminating the China transit kill it?
Currently have an r/t:
MCI-PHX-YVR
YVR-NRT / AKL-NRT /stopover/ HND-PEK-IAH-MCI
Would love to change the return to go NRT>USA city>MCI. Think there is any chance of doing so without a reprice, or would eliminating the China transit kill it?
Mar 6, 2014, 11:04 pm
#2937
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Read through that thread, but just to confirm:
Currently have an r/t:
MCI-PHX-YVR
YVR-NRT / AKL-NRT /stopover/ HND-PEK-IAH-MCI
Would love to change the return to go NRT>USA city>MCI. Think there is any chance of doing so without a reprice, or would eliminating the China transit kill it?
Currently have an r/t:
MCI-PHX-YVR
YVR-NRT / AKL-NRT /stopover/ HND-PEK-IAH-MCI
Would love to change the return to go NRT>USA city>MCI. Think there is any chance of doing so without a reprice, or would eliminating the China transit kill it?
Mar 6, 2014, 11:36 pm
#2938
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,607
Thanks
Mar 7, 2014, 3:18 am
#2939
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
successful-changes-awards-without-incurring-additional-miles-after-feb-3
I hope the two threads are combined, and the title of it be changed to experience of changes rather than successful changes.
Mar 12, 2014, 9:48 am
#2940
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,648
currently i am holding the following:
SMF-IAD (UA F)
IAD-BOS (UA Y)
BOS-ZRH (LX J)
stop
ZRH-ATH (LX J)
dest
ATH-IST (TK J)
IST-YYZ (TK J)
YYZ-DEN (UA F)
i'd like to change to
SFO-FRA-ZRH (LH J)
stop
ZRH-ATH (no change to this segment)
dest
ATH-FRA-DEN (LH J)
then later, attempt to change LH J -> LH F using the recent successes reported in the other thread.
is this first change going to result in a re-price? i can add SMF-LAX-SFO in saver Y right now to prevent an origin change, and try to swap for SMF-SFO later...or just drop the segments on a separate transaction...
SMF-IAD (UA F)
IAD-BOS (UA Y)
BOS-ZRH (LX J)
stop
ZRH-ATH (LX J)
dest
ATH-IST (TK J)
IST-YYZ (TK J)
YYZ-DEN (UA F)
i'd like to change to
SFO-FRA-ZRH (LH J)
stop
ZRH-ATH (no change to this segment)
dest
ATH-FRA-DEN (LH J)
then later, attempt to change LH J -> LH F using the recent successes reported in the other thread.
is this first change going to result in a re-price? i can add SMF-LAX-SFO in saver Y right now to prevent an origin change, and try to swap for SMF-SFO later...or just drop the segments on a separate transaction...
Last edited by PV_Premier; Mar 12, 2014 at 9:55 am