Feb 25, 2022, 9:47 am
Last edit by: WineCountryUA
Rule 5 Cancellation of Reservations
- In addition to exercising any of its remedies in Rule 6 K) below, UA reserves the right to cancel bookings and/or reservations which it deems fraudulent, abusive, illogical, fictitious, which are booked and/or reserved with no intention of flying, or for which the passenger makes a misrepresentation without notice to the passenger or the individual making the booking. The types of improper reservations that UA will cancel without notice include, but are not limited to: reservations made without having been requested by or on behalf of the named passenger; reservations made to hold or block seats for the purpose of obtaining lower fares, MP award inventory, travel certificates, or upgrades that may not otherwise be available; reservations made to manipulate, abuse, or circumvent any of UA’s fare rules, policies or provisions; reservations made for the same passenger on flights traveling on or about the same date between one or more of the same or nearby origin or destination cities; and reservations with connections that depart before the arrival on the inbound flight.
[Consolidated] - Duplicated / double / impossible reservations -- What will UA do?
Oct 2, 2023, 10:23 pm
#211
Join Date: Feb 2011
Posts: 1,353
Does anyone happen to know if UA will allow you to have 2 reservations at the same time?
The reason I am asking is I have a (refundable) award booking using points, but the redemption was high 40K points.If I am a able to find a better redemption, would I be able to book that while I still have the existing reservation without an issue? Then cancel the higher redemption? Depending on availability sometimes airlines will release saver awards closer to the departure to the flight. Just do not want to have an issue
Thanks
The reason I am asking is I have a (refundable) award booking using points, but the redemption was high 40K points.If I am a able to find a better redemption, would I be able to book that while I still have the existing reservation without an issue? Then cancel the higher redemption? Depending on availability sometimes airlines will release saver awards closer to the departure to the flight. Just do not want to have an issue
Thanks
I don't know what was different about this (a normal domestic UA metal one-way), but it was a surprise. I didn't get a chance to call and see if they could fix it as I had work meetings going on. YMMV of course.
Oct 2, 2023, 10:32 pm
#212
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
UA caught a duplicate res for my partner within 60 minutes last month. They were different routes, one paid, one award, and the paid ticket wasn't even on UA metal (NH to NH). The dupe ticketed, but we got a warning email almost immediately (and I cancelled the award, which had been the plan all along).
Oct 3, 2023, 12:22 am
#213
Join Date: Feb 2011
Posts: 1,353
UA caught a duplicate res for my partner within 60 minutes last month. They were different routes, one paid, one award, and the paid ticket wasn't even on UA metal (NH to NH). The dupe ticketed, but we got a warning email almost immediately (and I cancelled the award, which had been the plan all along).
Oct 3, 2023, 7:12 am
#215
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
A puzzler:
I have two trips booked for the same date to different European destinations:
Is it possible UA has detected the overlapping travel and silently deleted the domestic segment? As between P2 and me, one of has a very common name, but the other’s name is exceedingly rare/unusual.
I have two trips booked for the same date to different European destinations:
- Award booked though United (on *A partners, not that it matters)
- Award booked through AC on UA (domestic segment) and TAP
- The FF#s are for AC, as you’d expect
Is it possible UA has detected the overlapping travel and silently deleted the domestic segment? As between P2 and me, one of has a very common name, but the other’s name is exceedingly rare/unusual.
How are you viewing your booking without obviously logging in? Setting aside the issue that when you enter your name and record locator, you are “logged in,” why would you not go to your profile/trips, and see what us there?
Oct 3, 2023, 11:10 am
#217
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Regarding your original question, I'm not sure I'm following. Are both trips for both passengers, or is one trip for one pax and the other for the other? And what flights overlap? Same pax on UA metal, or same pax on UA metal plus other *A metal, or something else?
Oct 3, 2023, 1:22 pm
#219
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Yes, true. I mentioned that mostly for completeness & to clarify for the other FTer commenting on this.
Both trips for both pax, departing the same day—ergo literally impossible to make both trips as scheduled. Trip 1, booked through UA, is on LH/OS metal; Trip 2, booked through AC, is on UA/TP. I’m not convinced UA’s systems are smart enough or aggressive enough to find the overlap based strictly on one pax’ distinctive name, but that’s the only explanation I can come up with for the apparent disappearance of the UA segment in Trip 2.
Both trips for both pax, departing the same day—ergo literally impossible to make both trips as scheduled. Trip 1, booked through UA, is on LH/OS metal; Trip 2, booked through AC, is on UA/TP. I’m not convinced UA’s systems are smart enough or aggressive enough to find the overlap based strictly on one pax’ distinctive name, but that’s the only explanation I can come up with for the apparent disappearance of the UA segment in Trip 2.
Maybe let us know if you find out whether they've indeed cancelled the UA segment?
Oct 9, 2023, 11:04 pm
#221
Join Date: Jun 2011
Posts: 178
I just got emails about two overlapping flights this coming Sunday (one of the reservations starts with a departure on Thursday). Apologies if these have already been answered somewhere in this long thread but I couldn’t find it if so:
- How long do I have either after receiving the email and/or before flight time before auto cancel occurs?
- One of my overlapping flights is with my family while the other is by myself. If the one with my family is auto cancelled, will only my ticket be cancelled or my entire family’s?
- How long do I have either after receiving the email and/or before flight time before auto cancel occurs?
- One of my overlapping flights is with my family while the other is by myself. If the one with my family is auto cancelled, will only my ticket be cancelled or my entire family’s?
Oct 10, 2023, 5:40 am
#222
Join Date: May 2017
Posts: 2,280
I just got emails about two overlapping flights this coming Sunday (one of the reservations starts with a departure on Thursday). Apologies if these have already been answered somewhere in this long thread but I couldn’t find it if so:
- How long do I have either after receiving the email and/or before flight time before auto cancel occurs?
- One of my overlapping flights is with my family while the other is by myself. If the one with my family is auto cancelled, will only my ticket be cancelled or my entire family’s?
- How long do I have either after receiving the email and/or before flight time before auto cancel occurs?
- One of my overlapping flights is with my family while the other is by myself. If the one with my family is auto cancelled, will only my ticket be cancelled or my entire family’s?
Oct 10, 2023, 7:00 am
#223
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
I just got emails about two overlapping flights this coming Sunday (one of the reservations starts with a departure on Thursday). Apologies if these have already been answered somewhere in this long thread but I couldn’t find it if so:
- How long do I have either after receiving the email and/or before flight time before auto cancel occurs?
- One of my overlapping flights is with my family while the other is by myself. If the one with my family is auto cancelled, will only my ticket be cancelled or my entire family’s?
- How long do I have either after receiving the email and/or before flight time before auto cancel occurs?
- One of my overlapping flights is with my family while the other is by myself. If the one with my family is auto cancelled, will only my ticket be cancelled or my entire family’s?
An instance on my end from earlier this year on separate ticket routing neither duplication nor impossible was documented here (nearly 30 hours apart between schedule$ arrival of one ticket and scheduled departure of another), and still cancellation notices triggered. Two reinstatements by United 1K desk before I gave up and booked away from United.
Oct 13, 2023, 3:05 pm
#224
Join Date: Dec 2014
Programs: Diamond: HH & BW. PlatElite: IHG. Exp: Hyatt. Gold: UA & Bonvoy
Posts: 59
On United, can you book the same flight twice, one being a business award and the other being economy with cash and pointsplus? Thoughts being once the upgrade list comes out, if there's no chance of being upgraded would cancel the cash ticket for a credit (understand not a refund) and if it looks like there's a good chance of being upgraded then would cancel the award?
Oct 13, 2023, 3:39 pm
#225
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
On United, can you book the same flight twice, one being a business award and the other being economy with cash and pointsplus? Thoughts being once the upgrade list comes out, if there's no chance of being upgraded would cancel the cash ticket for a credit (understand not a refund) and if it looks like there's a good chance of being upgraded then would cancel the award?
Worst case scenario, do this often, and have your account shut down.