Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
#4516
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
It does show up on the boarding passes... In general see the Wiki at the top of this thread for where groups break and you can make a pretty educated guess as to what group you'll find yourself in...
#4517
Join Date: Apr 2008
Location: RDU
Posts: 5,242
Thanks. I appreciate it. I have a good idea where I should be, just wondering if there was some magic way to find out in advance. Wouldn't we all like that.
#4518
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 786
I get where you are going, but to have any real difference, Plat's would have to be downgraded a group (I think). And bump others down too.
Preboard: GS and F (all F, no segregation of paid F vs. award F or upgraded F) and Military
Group 1: 1K, Business Class on an Int'l config
Group 2: Platinum, Gold, *G
Group 3: Silver, *S, Credit Card Elites
Group 4: W
Group 5: M
Group 6: A
At this point though, I think there is a lot of benefit to the familiarity with the current process.
Trying to change it again would be disruptive for many travelers accustomed to the current process.
Preboard: GS and F (all F, no segregation of paid F vs. award F or upgraded F) and Military
Group 1: 1K, Business Class on an Int'l config
Group 2: Platinum, Gold, *G
Group 3: Silver, *S, Credit Card Elites
Group 4: W
Group 5: M
Group 6: A
At this point though, I think there is a lot of benefit to the familiarity with the current process.
Trying to change it again would be disruptive for many travelers accustomed to the current process.
#4519
Join Date: Sep 2009
Location: Global
Posts: 5,998
Smart thing to do would be to analyze the travelers and reorganize the groups as works best. For example, W, M, A as separate groups makes no sense on a flight from SFO->IAD that is 30% GS, First, 1K, Platinum, 30% Gold and Silver, 20% credit card, and 20% WMA! Instead, group all the WMA into a single group, group the credit-card holders into their own group... Then make gold and silver board together before both the non-elite groups (including credit card).
#4520
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 786
Aisle = 1
Middle = 2
Window = 3
Credit Card = 1
Silver = 1
Gold = 2
Platinum = 3
1k = 5
First Class = 5
Business class = 4
Preboarding = GS, military, disabled
Group 1 = 6+ points
Group 2 = 4 or 5 points
Group 3 = 3 points
Group 4 = 2 points
Group 5 = 1 point
Passenger Examples:
silver, has credit card, and sitting in the middle = 4 points, Group 2
silver, no credit card, and sitting in middle = 3 points, Group 3
gold, has credit card, sitting in window seat = 6 points, Group 1
Under this system, the following are true:
(1) 1K and first class always get Group 1
(2) Platinum needs help to get Group 1 (needs 3 more points)
(3) Economy Platinum cannot get Group 1 in an aisle seat
(4) Economy Gold cannot get Group 1 unless in a window seat and holding credit card
(5) Economy Silver cannot get Group 1
(6) Non-Elite credit card holders in Economy cannot get Group 2 without window seat
(7) Economy Gold always gets Group 1 or 2 if holding credit card
Last edited by NDN; Jun 10, 2015 at 1:58 pm
#4521
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,196
How about a points system?
Aisle = 1
Middle = 2
Window = 3
Credit Card = 1
Silver = 1
Gold = 2
Platinum = 3
1k = 5
First Class = 5
Business class = 4
Preboarding = GS, military, disabled
Group 1 = 6+ points
Group 2 = 4 or 5 points
Group 3 = 3 points
Group 4 = 2 points
Group 5 = 1 point
Passenger Examples:
silver, has credit card, and sitting in the middle = 4 points, Group 2
silver, no credit card, and sitting in middle = 3 points, Group 3
gold, has credit card, sitting in window seat = 6 points, Group 1
Under this system, the following are true:
(1) 1K and first class always get Group 1
(2) Platinum needs help to get Group 1 (needs 3 more points)
(3) Economy Platinum cannot get Group 1 in an aisle seat
(4) Economy Gold cannot get Group 1 unless in a window seat and holding credit card
(5) Economy Silver cannot get Group 1
(6) Non-Elite credit card holders in Economy cannot get Group 2 without window seat
(7) Economy Gold always gets Group 1 or 2 if holding credit card
Aisle = 1
Middle = 2
Window = 3
Credit Card = 1
Silver = 1
Gold = 2
Platinum = 3
1k = 5
First Class = 5
Business class = 4
Preboarding = GS, military, disabled
Group 1 = 6+ points
Group 2 = 4 or 5 points
Group 3 = 3 points
Group 4 = 2 points
Group 5 = 1 point
Passenger Examples:
silver, has credit card, and sitting in the middle = 4 points, Group 2
silver, no credit card, and sitting in middle = 3 points, Group 3
gold, has credit card, sitting in window seat = 6 points, Group 1
Under this system, the following are true:
(1) 1K and first class always get Group 1
(2) Platinum needs help to get Group 1 (needs 3 more points)
(3) Economy Platinum cannot get Group 1 in an aisle seat
(4) Economy Gold cannot get Group 1 unless in a window seat and holding credit card
(5) Economy Silver cannot get Group 1
(6) Non-Elite credit card holders in Economy cannot get Group 2 without window seat
(7) Economy Gold always gets Group 1 or 2 if holding credit card
#4522
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 786
I love it (and before anyone else posts and complains that it's too complicated, remember that this would all be done behind the scenes automatically by the computer), but can you imagine the wailing that will go on when a Plat has to board with Group 2 or a credit card holder has to board with Group 4?!?!
(1) 1k should always get group 1.
(2) Credit card holders should not automatically get the same status as an elite.
(3) There should be incentives for holding the credit card as an elite.
(4) Preserve as much of the Window-Middle-Aisle boarding order as possible to speed up boarding.
UA Platinum is a tier that many other airlines don't offer. Any chance at Group-1 boarding for them is a bonus over other airlines. Elite passengers under this system can more easily get Group 2 boarding than a credit card holder, and Silver elite can outdo a credit card holder by just also getting the credit card.
#4523
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
How about a points system?
Aisle = 1
Middle = 2
Window = 3
Credit Card = 1
Silver = 1
Gold = 2
Platinum = 3
1k = 5
First Class = 5
Business class = 4
Preboarding = GS, military, disabled
Group 1 = 6+ points
Group 2 = 4 or 5 points
Group 3 = 3 points
Group 4 = 2 points
Group 5 = 1 point
Passenger Examples:
silver, has credit card, and sitting in the middle = 4 points, Group 2
silver, no credit card, and sitting in middle = 3 points, Group 3
gold, has credit card, sitting in window seat = 6 points, Group 1
Under this system, the following are true:
(1) 1K and first class always get Group 1
(2) Platinum needs help to get Group 1 (needs 3 more points)
(3) Economy Platinum cannot get Group 1 in an aisle seat
(4) Economy Gold cannot get Group 1 unless in a window seat and holding credit card
(5) Economy Silver cannot get Group 1
(6) Non-Elite credit card holders in Economy cannot get Group 2 without window seat
(7) Economy Gold always gets Group 1 or 2 if holding credit card
Aisle = 1
Middle = 2
Window = 3
Credit Card = 1
Silver = 1
Gold = 2
Platinum = 3
1k = 5
First Class = 5
Business class = 4
Preboarding = GS, military, disabled
Group 1 = 6+ points
Group 2 = 4 or 5 points
Group 3 = 3 points
Group 4 = 2 points
Group 5 = 1 point
Passenger Examples:
silver, has credit card, and sitting in the middle = 4 points, Group 2
silver, no credit card, and sitting in middle = 3 points, Group 3
gold, has credit card, sitting in window seat = 6 points, Group 1
Under this system, the following are true:
(1) 1K and first class always get Group 1
(2) Platinum needs help to get Group 1 (needs 3 more points)
(3) Economy Platinum cannot get Group 1 in an aisle seat
(4) Economy Gold cannot get Group 1 unless in a window seat and holding credit card
(5) Economy Silver cannot get Group 1
(6) Non-Elite credit card holders in Economy cannot get Group 2 without window seat
(7) Economy Gold always gets Group 1 or 2 if holding credit card
I just cancelled my MP card cause I don't get any real benefits from it as an elite. This could improve retention on the cards, too
#4524
Join Date: Aug 2012
Location: BOS/BDL
Programs: MileagePlus Club, Amex Platinum, AAdvantage, SkyMiles
Posts: 232
#4525
Join Date: Mar 2003
Location: SAN
Programs: AS MVP 100K, Hyatt Globalist, Marriott Lifetime Titanium Elite, UA 1MM,
Posts: 1,710
While not UA, and while many here believe that UA follows everything DL does, it will be interesting to see how this one plays out. Many of the reasons identified in this thread indicate that its their carry on that motivates the scrum to the front of the line. What if your bag was already placed on board for you?
http://www.flyertalk.com/story/delta...-boarding.html
http://www.flyertalk.com/story/delta...-boarding.html
#4526
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 786
While not UA, and while many here believe that UA follows everything DL does, it will be interesting to see how this one plays out. Many of the reasons identified in this thread indicate that its their carry on that motivates the scrum to the front of the line. What if your bag was already placed on board for you?
http://www.flyertalk.com/story/delta...-boarding.html
http://www.flyertalk.com/story/delta...-boarding.html
#4527
Join Date: Jan 2013
Location: LA
Posts: 1,281
I love it (and before anyone else posts and complains that it's too complicated, remember that this would all be done behind the scenes automatically by the computer), but can you imagine the wailing that will go on when a Plat has to board with Group 2 or a credit card holder has to board with Group 4?!?!
#4528
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Yeah, I don't think these are realistic. People really value certainty about what is going to happen when they travel.
#4529
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,648
I love it (and before anyone else posts and complains that it's too complicated, remember that this would all be done behind the scenes automatically by the computer), but can you imagine the wailing that will go on when a Plat has to board with Group 2 or a credit card holder has to board with Group 4?!?!
#4530
Join Date: Apr 2013
Location: Monterey, CA
Programs: UA Gold, United Presidential Card, Amex Platinum, Marriott Gold, Hilton Gold, SPG Gold
Posts: 58
Good luck though trying to explain to passengers why they got the boarding group they did. It would also cause confusion if say someone was group 1 once and then group 2 another time
In MRY, I did not look at my boarding pass and assumed that I was in boarding group 1. However, it turns out that I was in boarding group 2. At least half of the plane boarded before me, and I seriously doubt that they were all Platinum elite level flyers or over. It was embarassing because I tried boarding and was rudely told by the GA to move over to the side. My boarding pass says group 2.
For both longer flights LAX-SJD and back, my boarding pass says Group 1. I have the boarding passes in front of me. Why would I be Group 1 for these flights, and Group 2 for the shorter shuttle flights?
I did buy a coach ticket, so I can understand that I would be Group 2 for ALL flights. But I don't understand why half the flight from MRY to LAX was ahead of me.
It's not that big a deal, but embarassing to be berated by the GA (I have bad hearing and did not hear what she said initially, so she rudely and impatiently told me that I needed to step aside for the others to board first.
Knowing what to expect makes the arduous process of flying far more tolerable.