Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
#4426
Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,071
And really, that's the main reason this thread even exists. The competition for bin space exists for almost everyone entering the plane. Without that competition and given that seats are assigned, nobody in any group would care when they boarded. So the groups have just forced that competition to be an intra-group one, rather than an aircraft-wide one. Those "lucky" enough to be in Group 1 don't have to compete with Groups 2-5 but do compete with their fellow Group 1 flyers.
#4427
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Originally Posted by nycityny
So the groups have just forced that competition to be an intra-group one, rather than an aircraft-wide one. Those "lucky" enough to be in Group 1 don't have to compete with Groups 2-5 but do compete with their fellow Group 1 flyers.
Last edited by goalie; May 7, 2015 at 8:06 pm Reason: Fixed quote to add quoted member's handle to properly identify the quoted member
#4428
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
I never have had a problem - perhaps it is route dependent though.
I agree with you - I try to get to the boarding area before BG1 has completed boarding. Even when I get there a little late, and BG2 has started boarding, I walk up the BG1 lane and still have not missed overhead space.
I would not wait until the very end unless I don't have anything to put in the overhead (rare).
#4429
Join Date: Jun 2012
Programs: TK*G
Posts: 267
Any reason why a non-UA *G would get Group 1? I'm not complaining, but according to the UA regulations, shouldn't I be Group 2?
#4430
Join Date: Sep 2009
Location: Global
Posts: 5,998
On a 757 - if you are in coach in row 8 or 9, you are probably heading several rows back if you are in the final quarter of BG1.
Of course not always. In fact, if you say in only happens 20% of the time, you could be right. But, why take the chance?
Personally, I like standing for 10-15 minutes before a long flight... a good chance to stretch the legs and know I will get my bags on the flight above my seat.
#4431
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
If I am in First class (domestic) (737/A319/A320), absolutely yes. I have watched it happen several times - the last 1 or 2 people in first who come in late head back several rows in coach. I would say the space is all gone on full flights long before BG1 is done.
On a 757 - if you are in coach in row 8 or 9, you are probably heading several rows back if you are in the final quarter of BG1.
Of course not always. In fact, if you say in only happens 20% of the time, you could be right. But, why take the chance?
Personally, I like standing for 10-15 minutes before a long flight... a good chance to stretch the legs and know I will get my bags on the flight above my seat.
On a 757 - if you are in coach in row 8 or 9, you are probably heading several rows back if you are in the final quarter of BG1.
Of course not always. In fact, if you say in only happens 20% of the time, you could be right. But, why take the chance?
Personally, I like standing for 10-15 minutes before a long flight... a good chance to stretch the legs and know I will get my bags on the flight above my seat.
I think I understand what you are saying now - I have experienced the situation where I was not able to put my bag directly overhead of my seat, or even within a couple of rows, when I have boarded late in BG1 or after BG2 has started boarding.
#4432
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,803
*S in BG2?
I'm OZ*S, no other status; flew UA86 EWR-PVG solo in Y on Thursday and my BP had Premier Access / Group 2. Also I did get premier access at check-in and security as well (just that there was no crowd at the checkpoint and they seemed to be directing people to random lines FWIW).
Also .bomb says *S gets premier access; no idea if this is new or not.
https://www.united.com/web/en-US/con...s/default.aspx
Is this some sort of one-off or should someone update the wiki?
Also .bomb says *S gets premier access; no idea if this is new or not.
https://www.united.com/web/en-US/con...s/default.aspx
Is this some sort of one-off or should someone update the wiki?
#4433
Join Date: Feb 2012
Location: DEN
Programs: UA MP Gold, 1MM, Global Entry
Posts: 470
UA did well over the years to create the group lanes that fixed the cf that occurred when many of these same people would stand in the way of the single (or double for elites) boarding lane and block the way for those who should actually be boarding at that time, effectively making boarding similar to negotiating a maze of stationary people, not knowing in advance which of them would move forward when your time to board was called. Remember asking "Are you ___ level?" multiple times as you moved around them, before you finally reached the moving line to board?
The term gate lice is kind of offensive. If someone wants to wait in line for a longer time than someone else, why use a pejorative term to describe them? We don't need to make 'judgment day' come any sooner than it already will.
#4434
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
True, Kacee - I appreciate most of your posts - but why hold everyone to being rational per someone else's definition when they are not hurting anyone else? Standing before you are required to sit for an extended period seems like a very rational reason to me. Wanting to be done with the boarding process is another. Some people just live their lives differently.
^^^
#4435
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
If you're sitting in row 1, and you're forced to put your bag in Y, and you have a 50 minute connection at ORD or DEN, that can be a problem.
True, Kacee - I appreciate most of your posts - but why hold everyone to being rational per someone else's definition when they are not hurting anyone else? Standing before you are required to sit for an extended period seems like a very rational reason to me. Wanting to be done with the boarding process is another. Some people just live their lives differently.
* * * *
The term gate lice is kind of offensive. If someone wants to wait in line for a longer time than someone else, why use a pejorative term to describe them? We don't need to make 'judgment day' come any sooner than it already will.
* * * *
The term gate lice is kind of offensive. If someone wants to wait in line for a longer time than someone else, why use a pejorative term to describe them? We don't need to make 'judgment day' come any sooner than it already will.
People have the right to do it, but it's annoying. In any event, I was not so much labeling or criticizing people, but identifying an irrational type of behavior that adds to the chaos of UA's current boarding process. The fact is, people do it, and it's not rational, and it's one of the reasons why the current boarding process sucks.
#4436
Join Date: Feb 2012
Location: DEN
Programs: UA MP Gold, 1MM, Global Entry
Posts: 470
I'm not a big fan of the term "gate lice" (and I detest "kettle"). But it does describe a commonly observable condition whereby pax swarm the boarding area for no good reason at all. I'm not talking about the people who line up early, but the people who just stand around and make it impossible to figure out where you're supposed to line up and/or get through to your line.
People have the right to do it, but it's annoying. In any event, I was not so much labeling or criticizing people, but identifying an irrational type of behavior that adds to the chaos of UA's current boarding process. The fact is, people do it, and it's not rational, and it's one of the reasons why the current boarding process sucks.
People have the right to do it, but it's annoying. In any event, I was not so much labeling or criticizing people, but identifying an irrational type of behavior that adds to the chaos of UA's current boarding process. The fact is, people do it, and it's not rational, and it's one of the reasons why the current boarding process sucks.
#4437
Join Date: Jan 2013
Location: LA
Posts: 1,281
Thanks for the clarification. I don't think you are one to judge, based on the quality of your posts. I agree that it was a BIG issue in the past when we didn't have clearly defined lanes, but I actually think the current lane system is eliminating most of that. Most lanes are easy to identify, or at least ask if this is group 1 or 2, etc. Back before the 5 or 7 lane thing, that was perhaps where that term would be more descriptive. Who should go into which group is still a reasonable debate...
I see it as the same issue with TSA security checkpoints. Many airports that are dated were not designed for this, and then checkpoints were squeezed into spaces that make it a cluster.
The flip side to the issue is that the groups UA has are WAY too big. I don't have problems with "gate lice," but rather UA trying to bucket too many passengers into single groups, yet provide lines that can only hold 5-10 paxs. If you went to the line and asked how many would be interested in sitting until they had to board, I bet it would be a healthy balance of those wanting to stand or sit. The problem is since groups are so big, all pax end up standing, and then crowding the boarding area again.
#4438
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,336
Gate lice (both those lined up before being called and especially those loitering) are "hurting" pax who need to board and sometimes even "hurting" passersby by blocking the entire walkway of the concourse.
The general consensus on this thread is that people would not line up ahead of time if UA didn't make lanes in the first place!
Yes the term "lice" is offensive. I will come right out and say these are bad people. BAD BAD BAD PEOPLE! That is 100% a judgment based on the facts above.
I always wait to hear "now boarding group 2" before packing up my laptop and getting in line. I wish others would do the same
The general consensus on this thread is that people would not line up ahead of time if UA didn't make lanes in the first place!
I always wait to hear "now boarding group 2" before packing up my laptop and getting in line. I wish others would do the same
#4439
Join Date: Sep 2009
Location: Global
Posts: 5,998
...Gate lice (both those lined up before being called and especially those loitering) are "hurting" pax who need to board and sometimes even "hurting" passersby by blocking the entire walkway of the concourse.
...Yes the term "lice" is offensive. I will come right out and say these are bad people. BAD BAD BAD PEOPLE! That is 100% a judgment based on the facts above.
...I always wait to hear "now boarding group 2" before packing up my laptop and getting in line. I wish others would do the same
...Yes the term "lice" is offensive. I will come right out and say these are bad people. BAD BAD BAD PEOPLE! That is 100% a judgment based on the facts above.
...I always wait to hear "now boarding group 2" before packing up my laptop and getting in line. I wish others would do the same
2. Why do you care if people line up early as long as there is a lane open for pre-boards?
3. "bad bad bad people"? So in your world it is ISIS, rapists and gate 'lice'? wow!
4. again. try decaf.
#4440
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,091
Gate lice (both those lined up before being called and especially those loitering) are "hurting" pax who need to board and sometimes even "hurting" passersby by blocking the entire walkway of the concourse.
The general consensus on this thread is that people would not line up ahead of time if UA didn't make lanes in the first place!
Yes the term "lice" is offensive. I will come right out and say these are bad people. BAD BAD BAD PEOPLE! That is 100% a judgment based on the facts above.
I always wait to hear "now boarding group 2" before packing up my laptop and getting in line. I wish others would do the same
The general consensus on this thread is that people would not line up ahead of time if UA didn't make lanes in the first place!
Yes the term "lice" is offensive. I will come right out and say these are bad people. BAD BAD BAD PEOPLE! That is 100% a judgment based on the facts above.
I always wait to hear "now boarding group 2" before packing up my laptop and getting in line. I wish others would do the same
2. Disagree there. It's been going on WELL before the lanes were implemented.
4. I usually hang out somewhere until around boarding time listed on my BP. That usually gets me to the gate just before or just after group 1 boarding starts. I usually have a carry-on, so I do try to get there not too late on mainline. For regionals, don't really care.