Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
#1921
Join Date: Oct 2012
Location: SNA
Programs: UA Gold, Marriott Gold
Posts: 239
This has little to do with the boarding process, but as a regular occupant of the bulkhead row on A319/320's, my personal pet peave is when I board to see the bulkead and second Y row seats empty but find the overhead bins almost full because group 1 exit row occupants felt the need to stash their rollerboards, overcoats, etc., over rows 7 and 8
#1922
Join Date: Jul 2007
Location: USA
Programs: UA 1K/*G, Hyatt Globalist, Bonvoy BS, Hertz & Avis Pres
Posts: 653
This has little to do with the boarding process, but as a regular occupant of the bulkhead row on A319/320's, my personal pet peave is when I board to see the bulkead and second Y row seats empty but find the overhead bins almost full because group 1 exit row occupants felt the need to stash their rollerboards, overcoats, etc., over rows 7 and 8
I believe it is F9 (maybe others as well?) that "force" customers seated in bulkhead rows into the first boarding group - I believe for this very reason. As someone who anal-retentively seeks out bulkheads, I always appreciated that.
Last edited by NgatesSEA; Feb 13, 2013 at 11:44 am
#1923
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,344
Two more competing datapoints - ANA high capacity 777s between NRT and TPE right during Chinese New Year - fully loaded, lots of bigger bags, carry-ones, boxes, shopping bags, etc.
Both flights fully boarded in UNDER 30 minutes. While having two boarding jetways did help, one of the first differences was having agents wade into the giant cluster mess and move everyone into 3 distinct single file lines - Business, Star Gold and Economy and they were ruthless in enforcing the priority, even going back into the lines to make sure no one moved where they shouldn't have.
When the doors opened for boarding, instead of a mad rush forward, 3 distinct streams of passengers moved through the process quickly, and once on board, I could see people moved with purpose, put their bags up and sat down immediately, clearing the aisle so no one was gummed up behind them.
If ANA can board 300+ people in 20-25 minutes through two doors, I would hope UA can board 150 people in under 30 minutes through one, right?
Maybe the solution is giving everyone in Group 1 a cattle prod to use on the Group 3-6 passengers who stand in the aisle clueless about where to put their bags or find their seat?
Both flights fully boarded in UNDER 30 minutes. While having two boarding jetways did help, one of the first differences was having agents wade into the giant cluster mess and move everyone into 3 distinct single file lines - Business, Star Gold and Economy and they were ruthless in enforcing the priority, even going back into the lines to make sure no one moved where they shouldn't have.
When the doors opened for boarding, instead of a mad rush forward, 3 distinct streams of passengers moved through the process quickly, and once on board, I could see people moved with purpose, put their bags up and sat down immediately, clearing the aisle so no one was gummed up behind them.
If ANA can board 300+ people in 20-25 minutes through two doors, I would hope UA can board 150 people in under 30 minutes through one, right?
Maybe the solution is giving everyone in Group 1 a cattle prod to use on the Group 3-6 passengers who stand in the aisle clueless about where to put their bags or find their seat?
#1924
Join Date: Aug 2007
Location: OPO
Programs: UA 1k MM, KLM Gold, Marriott Titanium, Hyatt Platinum
Posts: 312
Disagree completely. I see FFs as more likely to pack light and efficiently not to mention use rollerbags that actually fit wheels in; additionally, those elites that want to check bags don't have any financial incentive not to do so. As I see it, it's the shortsighted airline revenue policy disincentivizing GMs not to check in bags that contributes heavily to slowing the boarding process.
#1925
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,333
Much of the benefit came from pre-segregating the boarding before it even started by wading out into the mass of people and getting them prepared. Strollers were pulled well in advance and boarded along with wheelchairs.
General boarding was by row number instead of group, so people were moved directly to the rear and filled forward from there.
#1926
Join Date: Jul 2005
Location: SEA
Programs: UA*G, UA 1MM
Posts: 1,277
This is a key difference - the gate personnel get out there with their boarding group signs and aggressively get people into the proper lines. It makes things go much more smoothly once boarding starts. In addition during boarding I have observed that Asian's generally don't have a problem squeezing by someone blocking the aisle or climbing over people sitting in an aisle seat to get to the middle or window seat. Nobody gets upset or takes offence, everyone just gets into their seats promptly. That would never happen on a domestic US flight.
#1927
Join Date: Feb 2009
Location: OGG
Programs: AA PLT, UA Silver, Hyatt PLT, Marriott PLT
Posts: 298
My husband and I are traveling HNL-GUM in March, Business/First on 777. We will each have a rollerboard and briefcase. Will we really have to worry about overhead space in First if we are further back in the Group 2 line or should we get there early and line up?
#1928
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,570
--Arun
#1929
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,441
IIRC we boarded through the second door, so no coach pax will try to take your overhead space
Bad news, this is a DOMESTIC 777, so domestic FC seats, and only overhead projectors.
EmailKid
#1930
Join Date: Jan 2011
Location: Singapore
Programs: SQ KF (ex-UA)
Posts: 588
In addition during boarding I have observed that Asian's generally don't have a problem squeezing by someone blocking the aisle or climbing over people sitting in an aisle seat to get to the middle or window seat. Nobody gets upset or takes offence, everyone just gets into their seats promptly. That would never happen on a domestic US flight.
#1931
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,067
Too many premiers
There are basically 3 complaints in this thread:
1) Gate lice clogging passage
2) Storage space
3) Speed of boarding
Multiple lanes ought to make the lice less dense. I don't think this lengthens boarding process to any extent or affects overhead space. This is more of a convenience issue.
Boarding sequence does not address overall storage issue, but addresses who gets to storage ahead of others. Until UA reduces carry-ons, this won't be solved. This adds a little to boarding time sometimes in the latter stages.
Speed of boarding can be addressed, but elites who sometimes sit in coach won't like the solution. Complaining about boarding speed is disingenuous because elites (in general) are the problem. If you want to board a plane fast, the last thing you do is board current Group 1, then 2, etc. This clogs up the front of the airplane and quickly results in back-up in the jetway. The obvious solution (if the goal is strictly to board a plane fast) is rear-to-front boarding.
Unfortunately, the fastest possible boarding process precludes elites from getting to storage first. Complain about gate lice irritants and lack of storage all you want, but complaining about boarding speed is a joke when you (me included) are part of the problem.
So, next time it takes 45 minutes to board, just sit back and enjoy the luggage space the inefficient process bought you.
1) Gate lice clogging passage
2) Storage space
3) Speed of boarding
Multiple lanes ought to make the lice less dense. I don't think this lengthens boarding process to any extent or affects overhead space. This is more of a convenience issue.
Boarding sequence does not address overall storage issue, but addresses who gets to storage ahead of others. Until UA reduces carry-ons, this won't be solved. This adds a little to boarding time sometimes in the latter stages.
Speed of boarding can be addressed, but elites who sometimes sit in coach won't like the solution. Complaining about boarding speed is disingenuous because elites (in general) are the problem. If you want to board a plane fast, the last thing you do is board current Group 1, then 2, etc. This clogs up the front of the airplane and quickly results in back-up in the jetway. The obvious solution (if the goal is strictly to board a plane fast) is rear-to-front boarding.
Unfortunately, the fastest possible boarding process precludes elites from getting to storage first. Complain about gate lice irritants and lack of storage all you want, but complaining about boarding speed is a joke when you (me included) are part of the problem.
So, next time it takes 45 minutes to board, just sit back and enjoy the luggage space the inefficient process bought you.
#1932
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,209
Speed of boarding can be addressed, but elites who sometimes sit in coach won't like the solution. Complaining about boarding speed is disingenuous because elites (in general) are the problem. If you want to board a plane fast, the last thing you do is board current Group 1, then 2, etc. This clogs up the front of the airplane and quickly results in back-up in the jetway. The obvious solution (if the goal is strictly to board a plane fast) is rear-to-front boarding.
Unfortunately, the fastest possible boarding process precludes elites from getting to storage first. Complain about gate lice irritants and lack of storage all you want, but complaining about boarding speed is a joke when you (me included) are part of the problem.
So, next time it takes 45 minutes to board, just sit back and enjoy the luggage space the inefficient process bought you.
Unfortunately, the fastest possible boarding process precludes elites from getting to storage first. Complain about gate lice irritants and lack of storage all you want, but complaining about boarding speed is a joke when you (me included) are part of the problem.
So, next time it takes 45 minutes to board, just sit back and enjoy the luggage space the inefficient process bought you.
(One note: WilMA boarding would be faster than block [rear-middle-front] boarding.)
#1933
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,682
Was in E+ last week LAX to IAH and the first 3 rows of E+ aisle seating were 1k people so yes you will sit farther back. I was across from a 1k and another Plat 5 rows back in E+. The first 6 people to board in GRP1 were all going to E+. If your Gold and have any expectations from hub to hub, you need a reset. So much wrong with the domestic airline industry.
#1934
Join Date: Apr 2011
Location: San Francisco, CA
Programs: UA Plat, Copa Pres. Plat, Hyatt Diamond, Hilton Diamond, SPG LT Gold, Marriott Gold
Posts: 769
This policy tells me that United values credit card holders as much as Silver and Gold members. It's nice to know that someone who pays a $95 annual fee is worth the same to United as someone who flies 74,000 miles. What better way to thank credit card holders? And turn Silver and Gold into gate lice (so they can get overhead bin space)?
There are a lot of different opinions on how the boarding groups should be setup, and they all have their merits. The non-negotiable rules should be all business/first class and elite passengers should board before credit card holders who would get priority boarding before everyone else. I'm not suggesting 3 groups since business/first class and elite passengers can be divided into multiple groups, but the all of these passengers should board before people with a credit card.
There are a lot of different opinions on how the boarding groups should be setup, and they all have their merits. The non-negotiable rules should be all business/first class and elite passengers should board before credit card holders who would get priority boarding before everyone else. I'm not suggesting 3 groups since business/first class and elite passengers can be divided into multiple groups, but the all of these passengers should board before people with a credit card.
Not arguing in favor of the way the boarding groups have been set up - just saying that when you board doesn't represent the totality of "how valuable" you are to United.
#1935
Join Date: Feb 2009
Location: OGG
Programs: AA PLT, UA Silver, Hyatt PLT, Marriott PLT
Posts: 298
Thank you both for the information. We record movies and TV shows with WinTV so we will have plenty of personalized entertainment for the trip.