May 21, 2013, 10:43 am
Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
Jan 8, 2013, 3:43 pm
#421
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Yes, GS should board first,and I really don't care if they call it pre-board or Group G. But you KNOW you will be the first to board and should be near the podium (where the line begins) if that's what you want. If I were GS, I would be one of the first in line.
Jan 8, 2013, 3:44 pm
#422
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,485
I actually liked it when the GA called up the GS to the podium before even making a preboarding announcement.
But on the other side I'd be happy to board last if they guarantee luggage space for GS in first.
But on the other side I'd be happy to board last if they guarantee luggage space for GS in first.
Jan 8, 2013, 3:47 pm
#423
Suspended
Join Date: Jul 2007
Programs: United GS+
Posts: 1,889
I've already explained to you several times why this doesn't work in the real world, but apparently you can't comprehend it. Being near the gate or podium is not enough.
Jan 8, 2013, 3:49 pm
#424
Suspended
Join Date: Mar 2011
Location: NYC
Programs: UA 1K
Posts: 1,424
What I have learned from this thread is that:
-anyone with lesser status is a loser
-families with children are selfish and should be scorned
-this policy devalues the self-worth of people who depend on United to provide that self-worth
-anyone with lesser status is a loser
-families with children are selfish and should be scorned
-this policy devalues the self-worth of people who depend on United to provide that self-worth
Jan 8, 2013, 3:49 pm
#425
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,249
They are now spending their 4th round of money - and we know this system won't last either.
The other reality is they make more off a CC non traveller than a passenger. As the profitable passenger s have deserted COdbaUA in droves.
Jan 8, 2013, 3:50 pm
#426
Join Date: Dec 2011
Programs: AA EXP
Posts: 317
I think that the phone idea for GS is cool, or even a text asking them to go a preboard before the boarding announcements are made. That way they have the ability to leave the club or whatever they were doing and get to the front, hopefully with out using MMA skills just to get to the front .
There has got to be a significant financial incentive to United to make the cc holders happy. I would guess they have been hearing about it from them when they are in group 4, since the ads make it appear they might be getting on first. Since they want to increase the number of cc holders, they seem to be trying to make the product more attractive to them and the poor 50K flyers are just taking it on the chin.
There has got to be a significant financial incentive to United to make the cc holders happy. I would guess they have been hearing about it from them when they are in group 4, since the ads make it appear they might be getting on first. Since they want to increase the number of cc holders, they seem to be trying to make the product more attractive to them and the poor 50K flyers are just taking it on the chin.
Jan 8, 2013, 3:55 pm
#427
Join Date: Jul 2005
Posts: 2,324
UAInsider, is it going to be policy to escort international United First passengers from the IFL to the head of the scanner, or will this be left to the IFL attendants discretion?
I ask because not inviting 12 to 8 international United First passengers to pre-board with Global Services, and having them potentially wait together with 52 business class passengers (747-400), is rather absurd. 3-class international United First passengers paying $16,000 for a round-trip to Asia should never have to wait with the business class passengers, nor need to use the lounge to hope for a matron to escort them to the gate. This is a huge, glaring, deplorable oversight in the new system.
I ask because not inviting 12 to 8 international United First passengers to pre-board with Global Services, and having them potentially wait together with 52 business class passengers (747-400), is rather absurd. 3-class international United First passengers paying $16,000 for a round-trip to Asia should never have to wait with the business class passengers, nor need to use the lounge to hope for a matron to escort them to the gate. This is a huge, glaring, deplorable oversight in the new system.
Jan 8, 2013, 3:57 pm
#428
Suspended
Join Date: Jul 2007
Programs: United GS+
Posts: 1,889
For me, it's not about some self worth. It's all about not standing in line. I don't want to stand in a security line. I don't want to stand in a gate line. I don't want to stand in a jet bridge.
When I have zero carry ons I board moments before they close the gate. Unfortunately I usually have my little LHR friendly roller bag and a briefcase with me, and I also don't want to deal with the on board overhead reshuffle.
I do want the benefits that I earned.
Jan 8, 2013, 3:58 pm
#429
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,199
Seriously, they should just make GS in zone 1, then 1K and premium cabins in zone 2, Plat in zone 3, Gold in zone 4, Silver and credit cards in zone 5. Problem solved.
Jan 8, 2013, 3:58 pm
#430
Join Date: Jun 2005
Posts: 4,645
Well, I think this finally makes my decision for me to become a non-status flyer. I pay for all of my own flights for international travel, but I'm getting promoted and unfortunately in my field, that means less time off. So, I was already toying with the idea of not aiming for Gold again. I've already had all my domestic mainline taken away from me, now this devaluation. Soon I'm sure it'll take 75K to get *G (which is the main perk I enjoy).
United obviously needs to start utilizing focus groups. They announce this thinking everyone will love the change and it's almost universally rebuked. It's like United is the drunk guy who walks up to a girl at the bar, lays down a raunchy pickup line, and then is shocked when she walks away.
Chris
United obviously needs to start utilizing focus groups. They announce this thinking everyone will love the change and it's almost universally rebuked. It's like United is the drunk guy who walks up to a girl at the bar, lays down a raunchy pickup line, and then is shocked when she walks away.
Chris
Given the assumption that UA knows what we say because Shannon reports it, we can only conclude that they don't care about us.
They either willfully ignore us, or they intentionally dismiss us, but either way, they don't think our opinions are relevant to their objectives.
At this point, we would be delusional to think anyone in leadership at UA cares what we think about anything. They've got a plan. We are not part of it.
Jan 8, 2013, 3:59 pm
#431
Join Date: Apr 2010
Location: Pikes Peak COS
Programs: 3 Month Delta Plat, UA PP 2.4mm, Marriott Lifetime Titanium, HH Lifetime Diamond, National EE
Posts: 426
Remember what happened last April when AA offered a status match to 1Ks? Clearly, many 1Ks took the offer and are very happy with AA. You won't be seeing them flying UA any time soon.
I suspect the April 2012, AA status match is one reason why you do not see as many 1Ks as you used to see.
UA management's newest insult to elites (combining and boarding credit card holders with those who actually paid money to fly and earn elite status) is mind boggling and a further insult to loyal customers.
I won't be surprised if AA gets wind of this new "slap in the face to 1K and Gold elites" and comes out with another status match offer which many UA customers may very well accept, given this latest boarding demotion (combined with all the other demotions already enacted by UA management).
The callous disregard shown to loyal customers by UA executives could very well be "the last straw" for many long-term UA customers. Quite simply, many have already taken too much of the shabby treatment that never seems to stop. What will UA do next to deteriorate the product?
A company cannot continually mislead customers and expect the customers to remain.
-
I suspect the April 2012, AA status match is one reason why you do not see as many 1Ks as you used to see.
UA management's newest insult to elites (combining and boarding credit card holders with those who actually paid money to fly and earn elite status) is mind boggling and a further insult to loyal customers.
I won't be surprised if AA gets wind of this new "slap in the face to 1K and Gold elites" and comes out with another status match offer which many UA customers may very well accept, given this latest boarding demotion (combined with all the other demotions already enacted by UA management).
The callous disregard shown to loyal customers by UA executives could very well be "the last straw" for many long-term UA customers. Quite simply, many have already taken too much of the shabby treatment that never seems to stop. What will UA do next to deteriorate the product?
A company cannot continually mislead customers and expect the customers to remain.
-
Jan 8, 2013, 4:01 pm
#432
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,249
But regarding families with young children:
I am a family with children and we only boarded early because our MP 1P cards (plural not just one of us) or FC boarding cards allowed it. That is the right policy.
Ones that believe simply having a toddler entitles first to board is indeed selfish and worthy of scorn.
Jan 8, 2013, 4:03 pm
#433
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,677
Mark me down in the Category of getting extremely frustrated with the devaluation of benefits for Gold.
I am happy to hear they will work on enforcement of the new policy, and while they are at it I wish they would enforce carry on size and number of carry ons more stringently.
There will be a tipping point-- I usually favor United-- but if there is such little difference between credit card holders and 50K flyers-- they I have to reevaluate. bummer
I am happy to hear they will work on enforcement of the new policy, and while they are at it I wish they would enforce carry on size and number of carry ons more stringently.
There will be a tipping point-- I usually favor United-- but if there is such little difference between credit card holders and 50K flyers-- they I have to reevaluate. bummer
And how many times must UA fiddle with the boarding process? I didn't think it was rocket science.
Jan 8, 2013, 4:04 pm
#434
Suspended
Join Date: Mar 2011
Location: NYC
Programs: UA 1K
Posts: 1,424
I suggest reading it through again
But regarding families with young children:
I am a family with children and we only boarded early because our MP 1P cards (plural not just one of us) or FC boarding cards allowed it. That is the right policy.
Ones that believe simply having a toddler entitles first to board is indeed selfish and worthy of scorn.
But regarding families with young children:
I am a family with children and we only boarded early because our MP 1P cards (plural not just one of us) or FC boarding cards allowed it. That is the right policy.
Ones that believe simply having a toddler entitles first to board is indeed selfish and worthy of scorn.
By the way, I have never had children and, as a Platinum, will actually benefit from this new policy. But it really doesn't get me charged up one way or the other because I have a rather full life. But the enjoyment I get from watching this is quite wonderful!