[NOW EXPIRED]: SQ releasing almost all F award (O)
Jul 8, 2012, 11:47 am
#346
Join Date: Nov 2000
Location: Nor Cal
Programs: UA Global Svcs 3 MM, LH Senator, BA Gold
Posts: 537
This is F/O inventory is not just through UA, I booked a flight at the holidays SFO-SIN-SFO (had to do UA on the outbound), and just now booked via LH Miles & More for SFO-SIN-SFO in September for the Grand Prix; ticketed and seats assigned while I was on the phone with LH.
Jul 8, 2012, 11:54 am
#347
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
No! I'm probably missing a comma in there somewhere. I called UA in order to confirm that my SQ changes were confirmed by SQ. I had the "wait 12 hours to make sure it goes thru" thing going on.
I know not to call SQ
I know not to call SQ
Last edited by jasonvr; Jul 8, 2012 at 12:00 pm
Jul 8, 2012, 11:57 am
#348
Join Date: Jan 2011
Location: ATL
Programs: DL PM, SPG Plat
Posts: 885
I booked SFO-SIN-SFO. Ticketed and confirmed, got my SQ PNR and picked seats. If I now want to turn SIN into a stop over and add in either SIN-MLE-SIN or SIN-DPS-SIN, what is the process for doing this? And by that, I mean, will UA redeposit all my miles and start from scratch? Or will they just add on the new segments without touching my current SFO-SIN-SFO flights? Also, will there be a cost? I have no status with UA.
Jul 8, 2012, 11:59 am
#349
Suspended
Join Date: Feb 2001
Location: Close to the beach
Programs: AA EP, UA 1K, DL GM, Tumlare Bussresor Super Class
Posts: 6,974
Since the flights are available for LH, US (and AC?) members, it's obvious that the situation was created by SQ, not UA. SQ got themselves into this mess and can't blame anyone else.
My UA ticket number is visible on the "My booking" page on SQ, so it looks like everything was pushed through correctly.
Jul 8, 2012, 12:00 pm
#350
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
This thing is making my head spin because it is changing by the minute. I looked yesterday to see if I could get any SQ F routes to supplement/change my current itin and there was nothing.
Now, after making my minor change to SQ J, I'm seeing a plethora of options on my dates:
MUC-SIN in F
AMS-SIN in F
IAH-DME-SIN in F
SFO-HKG in F
With any of these I can get a connector in Asia to BKK (which is where I am actually heading) and it is easy enough to get to SFO (IAH is actually a little more difficult because of limited award space)
With all of these I lose access to the FRA FCT and I miss out on LX F (ZRH-BKK on the old F product)....is it worth it? To quote someone else up-thread "first world problems".
Now, after making my minor change to SQ J, I'm seeing a plethora of options on my dates:
MUC-SIN in F
AMS-SIN in F
IAH-DME-SIN in F
SFO-HKG in F
With any of these I can get a connector in Asia to BKK (which is where I am actually heading) and it is easy enough to get to SFO (IAH is actually a little more difficult because of limited award space)
With all of these I lose access to the FRA FCT and I miss out on LX F (ZRH-BKK on the old F product)....is it worth it? To quote someone else up-thread "first world problems".
Jul 8, 2012, 12:03 pm
#351
Join Date: Feb 2012
Location: TXL/SXF
Programs: Hilton Gold, Marriott Platinum, SPG Gold, US/UA Gold, National Executive, Avis First, Accor Platinum
Posts: 130
So I made a change to an existing reservation last night... went from AC YYZ-FRA to SQ JFK-FRA in C. Got everything confirmed, but forgot to get the SQ record locator. It was late so I decided to call tomorrow morning (today).
Just got off the phone with UA. He said the changes were confirmed, but that the SQ record locator wasn't there. He said he'd ask a supervisor and put me on hold and came back 10 minutes later saying he had called SQ for the record locator! I feared the worst but he said he got it... so he started to read it but it was the same as my LH record locator (for another flight on the same award)...
So with a bit of doubt, I tried it at the SQ site and it worked! I picked seats no problem and all seems well!
Just got off the phone with UA. He said the changes were confirmed, but that the SQ record locator wasn't there. He said he'd ask a supervisor and put me on hold and came back 10 minutes later saying he had called SQ for the record locator! I feared the worst but he said he got it... so he started to read it but it was the same as my LH record locator (for another flight on the same award)...
So with a bit of doubt, I tried it at the SQ site and it worked! I picked seats no problem and all seems well!
Jul 8, 2012, 12:05 pm
#352
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
Just got SFO-HKG in F, via ICN/SIN. Why fly nonstop when I could maximize my F segments 
Jul 8, 2012, 12:15 pm
#353
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
Jul 8, 2012, 12:16 pm
#354
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
That maybe the saving grace here. SQ IIRC is well known for telling passengers to go pound sand.
Technically, with at least my ticket issued on UA stock, it would be UA's responsibility to make passengers whole if the ticketing goes sideways I think. but purchasing with miles makes it even more of a mess. Though I'll support anything increases the rights of FF mile holders.
Technically, with at least my ticket issued on UA stock, it would be UA's responsibility to make passengers whole if the ticketing goes sideways I think. but purchasing with miles makes it even more of a mess. Though I'll support anything increases the rights of FF mile holders.
Jul 8, 2012, 12:17 pm
#355
Join Date: Feb 2001
Location: Chicago, IL
Posts: 294
No luck - they cancelled space EWR SIN EWR
So I booked last night using Dividend Miles (US)
Went to USAirways.com today and pulled up the reservation and to my dismay found a note to call US. When I looked at the itinerary (which was pretty ornate) - all was intact EXCEPT the EWR SIN EWR sectors on SQ on their all C class flights....
Ugh .. what should I do?
Flight is in November
Thanks for advice.
Went to USAirways.com today and pulled up the reservation and to my dismay found a note to call US. When I looked at the itinerary (which was pretty ornate) - all was intact EXCEPT the EWR SIN EWR sectors on SQ on their all C class flights....
Ugh .. what should I do?
Flight is in November
Thanks for advice.
Jul 8, 2012, 12:21 pm
#356
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
Kudos to uspremier for posting this.^
It looks to me like a glitch with new interface between Amadeus and other GDS. Not sure how this may be resolved.
SQ IT dept is probably all busy with migration this weekend. Head of SQ IT will come in a few hours to face this mess.
It looks to me like a glitch with new interface between Amadeus and other GDS. Not sure how this may be resolved.
SQ IT dept is probably all busy with migration this weekend. Head of SQ IT will come in a few hours to face this mess.
Last edited by iluv2fly; Jul 8, 2012 at 7:04 pm Reason: merge
Jul 8, 2012, 12:34 pm
#357
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
At least that's what CO tried to pull when they dropped my LX F legs a few years ago.
Jul 8, 2012, 12:35 pm
#358
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Jul 8, 2012, 12:35 pm
#359
Join Date: Aug 2011
Location: ECP
Programs: DL Diamond
Posts: 1,658
Have IAD-DPS next year with the Europe-SE Asia long haul in TG F on the 380... SQ F showing available from FRA or LHR (and UA F available to both of them), but I'd not be pleased if we switched and SQ cancelled the ticket ... anyone switched an award yet?
Also... for those interested, availability in F to MEL via SIN from USA is pretty open during the Aussie Open in January. Admittedly, definitely the long way to Australia, but more comfortable than flying UA... Unfortunately, I don't have the UA balance to make this work--given that I'd need to book it for two...
Also... for those interested, availability in F to MEL via SIN from USA is pretty open during the Aussie Open in January. Admittedly, definitely the long way to Australia, but more comfortable than flying UA... Unfortunately, I don't have the UA balance to make this work--given that I'd need to book it for two...
Jul 8, 2012, 12:42 pm
#360
Join Date: Feb 2010
Location: Trondheim, Norway
Programs: SK, LH, BA, US, OZ, NH
Posts: 108
Also... for those interested, availability in F to MEL via SIN from USA is pretty open during the Aussie Open in January. Admittedly, definitely the long way to Australia, but more comfortable than flying UA... Unfortunately, I don't have the UA balance to make this work--given that I'd need to book it for two...