"Progress update on our systems conversion" email
Jul 4, 2012 | 5:47 am
#46
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,356
The email went out to everyone. You just haven't gotten it yet. It's a systems glitch.
To get the email, use the special pin code that was included with the email. If you don't have the code, log on to ua.com to find the phone number to call to put in a request for the code. You may have to wait 30-120 minutes for a CSR to become available, but be patient. Once you reach the CSR, describe the UA email and pin code you're interested in accessing. Be patient while the CSR puts you on hold and checks with a supervisor to determine the basic nature of the email, since accessing such communications was not a part of the post-merger CSR training. You may subsequently have to wait on hold while the CSR checks with the supervisor to ascertain whether you are allowed to have access to this non-targeted email. Be patient.
Be aware that when you give the CSR your MP # it could trigger a related systems glitch that changes or cancels any seat assignments, itineraries, upgrades, upgrade requests, award travel, MP status and/or any lifetime mileage accrual you have. Be patient with these temporary problems.
Also be aware that these systems glitches are not related to UA's IT systems, reservation systems, management systems or policy-related systems, but to the inability of UA's subpar, lazy employees to grasp the new systems and work well with them. It may take time for them to do so, but it will happen. Be patient.
It may take four to six months for you to eventually receive the email, but be patient. It will be the same one that was sent just the other day.
To get the email, use the special pin code that was included with the email. If you don't have the code, log on to ua.com to find the phone number to call to put in a request for the code. You may have to wait 30-120 minutes for a CSR to become available, but be patient. Once you reach the CSR, describe the UA email and pin code you're interested in accessing. Be patient while the CSR puts you on hold and checks with a supervisor to determine the basic nature of the email, since accessing such communications was not a part of the post-merger CSR training. You may subsequently have to wait on hold while the CSR checks with the supervisor to ascertain whether you are allowed to have access to this non-targeted email. Be patient.
Be aware that when you give the CSR your MP # it could trigger a related systems glitch that changes or cancels any seat assignments, itineraries, upgrades, upgrade requests, award travel, MP status and/or any lifetime mileage accrual you have. Be patient with these temporary problems.
Also be aware that these systems glitches are not related to UA's IT systems, reservation systems, management systems or policy-related systems, but to the inability of UA's subpar, lazy employees to grasp the new systems and work well with them. It may take time for them to do so, but it will happen. Be patient.
It may take four to six months for you to eventually receive the email, but be patient. It will be the same one that was sent just the other day.
^^^
Jul 4, 2012 | 7:13 am
#47
Join Date: Feb 2005
Posts: 251
Someone must have been walking through the datacenter and found one of the mini VAC towers had fallen over and it's plug pulled out - so they plugged it back in, propped it back up against the fridge and put some empty cans next to it to prevent someone else from accidentally knocking it over. They also readjusted the fans so it would get some of the circulating air.
(Man, I'm crying as I type this picturing that it's probably true....)
Jul 4, 2012 | 7:30 am
#48
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 806
Nothing really changes..I did not get the email but I did get to deal with SHARES and the we don't know folks two weeks ago. I need to go to EWR to LAS and back in October, seats went on sale, I booked the two I needed, tried to use an e-cert. Battled that for a while then it finally applied the e-cert to both seats. That would have been nice but by the next day it had not ticketed and we decided to change our travel dates by one day--still with-in the 24 hour of booking window. That took 3 hours and several phone calls to get it all fixed and done. The final res agent I dealt with was nice enough to to put us in E+--something I found out the next day when I went back to check the res online. Fast forward one week and our E+ seats on the outbound flight are now in row 25.....Still waiting on the we don't care folks to respond to that one but since then the seat map now shows that E+ is only bulk heads and exit rows so I moved us back to row 9......oh, the return, still in the same original seats... none of this makes any sense to me and I am getting tired of having to check reservations and seats every other day. Now a client tells me I have to go to BUF next month, UA wants $500+, Jet Blue wants $210, guess who I am flying with?
Jul 4, 2012 | 10:07 am
#50
Join Date: Aug 2008
Location: Chicago
Programs: United 1K
Posts: 478
You guys are so hard on them. They're eating crow. Just give them a fork and let them enjoy.
I always like these emails with this tone. It's acknowledging that they messed up, which is refreshing from this management team, even if it's not all the fixes we've been hoping for.
btw, no mention of airport experience or an update on FastSHARES which could be positioned as airport agent tools to more quickly serve customers.
So when are they going to pull that Smisek video that talks about how great the PSS is.
I always like these emails with this tone. It's acknowledging that they messed up, which is refreshing from this management team, even if it's not all the fixes we've been hoping for.
btw, no mention of airport experience or an update on FastSHARES which could be positioned as airport agent tools to more quickly serve customers.
So when are they going to pull that Smisek video that talks about how great the PSS is.
Jul 4, 2012 | 10:46 am
#51
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
The email went out to everyone. You just haven't gotten it yet. It's a systems glitch.
To get the email, use the special pin code that was included with the email. If you don't have the code, log on to ua.com to find the phone number to call to put in a request for the code. You may have to wait 30-120 minutes for a CSR to become available, but be patient. Once you reach the CSR, describe the UA email and pin code you're interested in accessing. Be patient while the CSR puts you on hold and checks with a supervisor to determine the basic nature of the email, since accessing such communications was not a part of the post-merger CSR training. You may subsequently have to wait on hold while the CSR checks with the supervisor to ascertain whether you are allowed to have access to this non-targeted email. Be patient.
Be aware that when you give the CSR your MP # it could trigger a related systems glitch that changes or cancels any seat assignments, itineraries, upgrades, upgrade requests, award travel, MP status and/or any lifetime mileage accrual you have. Be patient with these temporary problems.
Also be aware that these systems glitches are not related to UA's IT systems, reservation systems, management systems or policy-related systems, but to the inability of UA's subpar, lazy employees to grasp the new systems and work well with them. It may take time for them to do so, but it will happen. Be patient.
It may take four to six months for you to eventually receive the email, but be patient. It will be the same one that was sent just the other day.
To get the email, use the special pin code that was included with the email. If you don't have the code, log on to ua.com to find the phone number to call to put in a request for the code. You may have to wait 30-120 minutes for a CSR to become available, but be patient. Once you reach the CSR, describe the UA email and pin code you're interested in accessing. Be patient while the CSR puts you on hold and checks with a supervisor to determine the basic nature of the email, since accessing such communications was not a part of the post-merger CSR training. You may subsequently have to wait on hold while the CSR checks with the supervisor to ascertain whether you are allowed to have access to this non-targeted email. Be patient.
Be aware that when you give the CSR your MP # it could trigger a related systems glitch that changes or cancels any seat assignments, itineraries, upgrades, upgrade requests, award travel, MP status and/or any lifetime mileage accrual you have. Be patient with these temporary problems.
Also be aware that these systems glitches are not related to UA's IT systems, reservation systems, management systems or policy-related systems, but to the inability of UA's subpar, lazy employees to grasp the new systems and work well with them. It may take time for them to do so, but it will happen. Be patient.
It may take four to six months for you to eventually receive the email, but be patient. It will be the same one that was sent just the other day.
in order to receive the services you described, one must to pay a fee or have the appropriate credit card to have the fee waived
and bolding mine: isn't everything post 3/3 a system's "glitch" 
Jul 4, 2012 | 11:31 am
#53
Join Date: Jul 2011
Location: SFO, PDX, CDG
Programs: AA EXP, UA 1K, Marriott Platinum, Hyatt Diamond
Posts: 161
I admit, I'm happy to hear others haven't gotten this e-mail. I'm pretty sure United kept their old e-mail system, and I'm pretty sure it didn't work consistently across all accounts. My friend and I always had the exact same checkboxes on the opt-in options at united.com, but she got tons of e-mails, I got about 1 in every 7. My itineraries and everything worked, but announcements, general communications, special offers, I received about 1 in every 7 that she did. I tried everything, checking, unchecking, etc. Finally, I changed my e-mail address and I started to get almost all of them, but usually many days later than my friend.
I still have not received this particular e-mail. I probably don't expect to. My account still isn't 100% e-mail functional.
I am so, so glad I don't fly this airline anymore. At least, not for the rest of this year. I continue to hang out here and see how things are going, but obviously things aren't going well. My friends are reporting travel horror stories. I'm glad I have options, I know not everyone does. I feel for y'all.
I still have not received this particular e-mail. I probably don't expect to. My account still isn't 100% e-mail functional.
I am so, so glad I don't fly this airline anymore. At least, not for the rest of this year. I continue to hang out here and see how things are going, but obviously things aren't going well. My friends are reporting travel horror stories. I'm glad I have options, I know not everyone does. I feel for y'all.
Jul 4, 2012 | 12:37 pm
#54
Join Date: Nov 2005
Location: Bay Area, CA
Programs: UA 1K MM
Posts: 266
My friend and I always had the exact same checkboxes on the opt-in options at united.com, but she got tons of e-mails, I got about 1 in every 7. My itineraries and everything worked, but announcements, general communications, special offers, I received about 1 in every 7 that she did. I tried everything, checking, unchecking, etc. Finally, I changed my e-mail address and I started to get almost all of them, but usually many days later than my friend.
Jul 4, 2012 | 12:38 pm
#55
Join Date: Jul 2012
Posts: 5
I got the email, and it made me chuckle. I used to fly quite a lot with United, have never used my miles and was always good for an extra or too. Since the changes to the Elite programs were announced, I haven't flown United once. My new company giving me a ticket, which has to be used on them, but me an the wife will be flying non-United whenever possible.
Maybe someone woke up and said, "Hey, send an email to everyone who's dumped us"....
Here's a hint for anyone from United reading this thread -> I don't care.
When I looked to check the seating assignment (transatlantic) for a flight that I have to take, everything except coach was 80% empty. Bravo. Looks like your management is really earning their millions.
You were the ones who ensured that my loyalty to your brand was burned, and telling me how you're going to do better at some vague point in the future is a sure way to make me openly go out and start ridiculing you. Wanna make better? Reinstate the E+ upgrades and stop trying to rip me off.
Maybe someone woke up and said, "Hey, send an email to everyone who's dumped us"....
Here's a hint for anyone from United reading this thread -> I don't care.
When I looked to check the seating assignment (transatlantic) for a flight that I have to take, everything except coach was 80% empty. Bravo. Looks like your management is really earning their millions.
You were the ones who ensured that my loyalty to your brand was burned, and telling me how you're going to do better at some vague point in the future is a sure way to make me openly go out and start ridiculing you. Wanna make better? Reinstate the E+ upgrades and stop trying to rip me off.
Jul 4, 2012 | 2:20 pm
#56
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Lifetime Platinum, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,774
The email went out to everyone. You just haven't gotten it yet. It's a systems glitch.
To get the email, use the special pin code that was included with the email. If you don't have the code, log on to ua.com to find the phone number to call to put in a request for the code. You may have to wait 30-120 minutes for a CSR to become available, but be patient. Once you reach the CSR, describe the UA email and pin code you're interested in accessing. Be patient while the CSR puts you on hold and checks with a supervisor to determine the basic nature of the email, since accessing such communications was not a part of the post-merger CSR training. You may subsequently have to wait on hold while the CSR checks with the supervisor to ascertain whether you are allowed to have access to this non-targeted email. Be patient.
Be aware that when you give the CSR your MP # it could trigger a related systems glitch that changes or cancels any seat assignments, itineraries, upgrades, upgrade requests, award travel, MP status and/or any lifetime mileage accrual you have. Be patient with these temporary problems.
Also be aware that these systems glitches are not related to UA's IT systems, reservation systems, management systems or policy-related systems, but to the inability of UA's subpar, lazy employees to grasp the new systems and work well with them. It may take time for them to do so, but it will happen. Be patient.
It may take four to six months for you to eventually receive the email, but be patient. It will be the same one that was sent just the other day.
To get the email, use the special pin code that was included with the email. If you don't have the code, log on to ua.com to find the phone number to call to put in a request for the code. You may have to wait 30-120 minutes for a CSR to become available, but be patient. Once you reach the CSR, describe the UA email and pin code you're interested in accessing. Be patient while the CSR puts you on hold and checks with a supervisor to determine the basic nature of the email, since accessing such communications was not a part of the post-merger CSR training. You may subsequently have to wait on hold while the CSR checks with the supervisor to ascertain whether you are allowed to have access to this non-targeted email. Be patient.
Be aware that when you give the CSR your MP # it could trigger a related systems glitch that changes or cancels any seat assignments, itineraries, upgrades, upgrade requests, award travel, MP status and/or any lifetime mileage accrual you have. Be patient with these temporary problems.
Also be aware that these systems glitches are not related to UA's IT systems, reservation systems, management systems or policy-related systems, but to the inability of UA's subpar, lazy employees to grasp the new systems and work well with them. It may take time for them to do so, but it will happen. Be patient.
It may take four to six months for you to eventually receive the email, but be patient. It will be the same one that was sent just the other day.
Jul 4, 2012 | 2:31 pm
#57
Join Date: Oct 2006
Programs: UA 1K
Posts: 212
Jul 4, 2012 | 4:43 pm
#58
Join Date: Aug 2006
Location: BNE
Programs: UA 1MM; QF VA CI KL KE
Posts: 481
I got the email, and it made me chuckle. I used to fly quite a lot with United...
Maybe someone woke up and said, "Hey, send an email to everyone who's dumped us"....
Here's a hint for anyone from United reading this thread -> I don't care.
...
stop trying to rip me off.
Maybe someone woke up and said, "Hey, send an email to everyone who's dumped us"....
Here's a hint for anyone from United reading this thread -> I don't care.
...
stop trying to rip me off.
Jul 4, 2012 | 5:24 pm
#59
Join Date: Nov 2010
Location: DEN
Programs: 2012 Plat-2013 Plat-2014 Silver-2015 GM
Posts: 818
On one hand, there seems to be a little contrition in the email. That's a start. Remember, before things can get better, they have to admit they have problems.
On the second hand, I was not aware of an April email and I have not received this one. So if in fact this one is similar, then I'm not sure what was gained other than distributing it to a different audience?
Months to fix problems only reinforces my thoughts on why they shouldn't employ HP to be the "Manager" of the system. I think I know internal IT folks could have that/those rubbed out in a matter of weeks.
The SHARES and Off-Host systems CO brought over to the new airline should cost many people their jobs and quite possibly, the viability of the company.
Someone ought to make some changes and quickly. Who on Wacker Drive wants to take charge? Anyone?
On the second hand, I was not aware of an April email and I have not received this one. So if in fact this one is similar, then I'm not sure what was gained other than distributing it to a different audience?
Months to fix problems only reinforces my thoughts on why they shouldn't employ HP to be the "Manager" of the system. I think I know internal IT folks could have that/those rubbed out in a matter of weeks.
The SHARES and Off-Host systems CO brought over to the new airline should cost many people their jobs and quite possibly, the viability of the company.
Someone ought to make some changes and quickly. Who on Wacker Drive wants to take charge? Anyone?
Jul 5, 2012 | 11:17 pm
#60
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
Posts: 1,491
Maybe you're referring to the same video I saw on my flight today, but in the video I saw today (which I hadn't seen before and flew UA last month), he touted the investments in IT that they were making. I actually said "yeah, right" out loud when I heard this. Investments in IT?? Where and for what? You mean, after deciding to go cheap, now you're realizing the folly of your decision and deciding to spend money that should have been spent before?