I got the email, and it made me chuckle. I used to fly quite a lot with United, have never used my miles and was always good for an extra or too. Since the changes to the Elite programs were announced, I haven't flown United once. My new company giving me a ticket, which has to be used on them, but me an the wife will be flying non-United whenever possible.

Maybe someone woke up and said, "Hey, send an email to everyone who's dumped us"....

Here's a hint for anyone from United reading this thread -> I don't care.

When I looked to check the seating assignment (transatlantic) for a flight that I have to take, everything except coach was 80% empty. Bravo. Looks like your management is really earning their millions.

You were the ones who ensured that my loyalty to your brand was burned, and telling me how you're going to do better at some vague point in the future is a sure way to make me openly go out and start ridiculing you. Wanna make better? Reinstate the E+ upgrades and stop trying to rip me off.