"Progress update on our systems conversion" email
Jul 3, 2012, 4:23 pm
#16
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Doubtless I will receive my version of this shambolic email in due course.
What struck me:
How many items are listed as a "priority"?
How many times can they say "we're working on it"?
How many times can they say, in essence, 'the new system has less functionality than the old one'?
It all rings rather hollow.
What struck me:
How many items are listed as a "priority"?
How many times can they say "we're working on it"?
How many times can they say, in essence, 'the new system has less functionality than the old one'?
It all rings rather hollow.
Jul 3, 2012, 4:45 pm
#17
Join Date: Apr 2002
Location: BOS
Programs: riding the lifetime status. DL MM / AA MM
Posts: 2,968
Dumping shares is clearly not an option -- that much crow simply doesn't exist.. but i went thru the NW/DL merger, and on cutover day, it was better than UA/CO four months beyond. Don't get me wrong -- there were growing pains, and the agents were going thru it with us -- but it never felt this hopeless. I'll likely finish the year with 500 PQM for each AC segment i fly to YUL and back, and nothing else..
Jul 3, 2012, 4:45 pm
#18
Join Date: Feb 2000
Location: Denver, CO, USA
Programs: Former 1KMM now free as UA Gold MM, former HH D, Marriott Lifetime Plat
Posts: 1,121
I haven't seen it in my mailbox yet, but it doesn't really say anything new, nor does it actually seem to deliver any changes or improvements of note.
Jul 3, 2012, 5:30 pm
#19
Join Date: May 2011
Location: SFO
Programs: UA 1K
Posts: 721
Jul 3, 2012, 5:35 pm
#20
Join Date: Apr 2008
Location: DEN
Programs: UA Premier Gold
Posts: 36
Isn't the reason that they can't go back to PMUA boarding that they have way too many MP Explorer Card-type folks to whom they promised priority boarding? Seems that once they opened that can of worms, the "priority" boarding became more than half of the plane. Which is why those people are now part of Group 4 or 5 or wherever they ended up.
Jul 3, 2012, 5:47 pm
#21
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Isn't the reason that they can't go back to PMUA boarding that they have way too many MP Explorer Card-type folks to whom they promised priority boarding? Seems that once they opened that can of worms, the "priority" boarding became more than half of the plane. Which is why those people are now part of Group 4 or 5 or wherever they ended up.
SPAM, paging Monty Python
Jul 3, 2012, 6:28 pm
#23
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Join Date: Aug 2005
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I didn't get it the Email at all! They probably know that most the b.s. they are claiming is not not true for my account 
After months of fighting there are ONLY 2 mileage credits remaining which are either incorrect or missing
Down from 7 in May. If UA thinks this is acceptable, they should think again.
After months of fighting there are ONLY 2 mileage credits remaining which are either incorrect or missing
Down from 7 in May. If UA thinks this is acceptable, they should think again.
Jul 3, 2012, 6:31 pm
#24
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Posts: 57,603
Jul 3, 2012, 7:39 pm
#25
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
To me, it's just the same old e-mail from 3 months ago re-worded and re-arranged with a carrot or two* thrown in an attempt to make us salivate 
Send me an e-mail of substance (n.b. substance) which says things like "we fixed the upgrade clearing process", "we solved the random seat changes issue", "you can now apply an RPU and GPU'S at the gate on day I flight" and "we fixed the phantom partner award availability problem" and then I might (n.b. might) be impressed in what COdbaUA is doing.
*which in typical COdbaUA fashion, no-one "in the know" will elaborate on
Send me an e-mail of substance (n.b. substance) which says things like "we fixed the upgrade clearing process", "we solved the random seat changes issue", "you can now apply an RPU and GPU'S at the gate on day I flight" and "we fixed the phantom partner award availability problem" and then I might (n.b. might) be impressed in what COdbaUA is doing.
*which in typical COdbaUA fashion, no-one "in the know" will elaborate on
Jul 3, 2012, 7:43 pm
#26
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Glad that's working for you, 50 minutes on the phone and 5 agents so far...
Jul 3, 2012, 9:41 pm
#27
Join Date: May 2012
Location: SJC
Programs: UA 1K/*G, AA, IHG Ambassador, Marriott Gold
Posts: 395
Jul 3, 2012, 9:47 pm
#28
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: UA Million Miler (lite). NY Metro area.
Posts: 15,080
Updates for our Premier members.
Upgrades within 24 hours of departure. We understand the frustration that some of you have with being unable to request a Regional Premier Upgrade or Global Premier Upgrade within 24 hours of departure. Revising our systems to enable day-of-departure upgrades is one of our top priority projects. It will take us several months to complete, but we are committed to delivering on this for you.
Bolding mine.
dh
Upgrades within 24 hours of departure. We understand the frustration that some of you have with being unable to request a Regional Premier Upgrade or Global Premier Upgrade within 24 hours of departure. Revising our systems to enable day-of-departure upgrades is one of our top priority projects. It will take us several months to complete, but we are committed to delivering on this for you.
Bolding mine.
dh
Jul 3, 2012, 9:57 pm
#29
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"Progress update on our systems conversion" email
It will also take several months for me to give new revenue to United.
They are simply incompetent and it starts at the top.
They are simply incompetent and it starts at the top.
Jul 3, 2012, 10:23 pm
#30
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My thoughts exactly - a whole lot of "we're working on it, hang in there" - nothing explaining the A, B, C...Y, Z issues they've managed to fix.