Nah, not the same.

Think about the huge amount of people who just don't give a anymore as they've moved onto other carriers and given up. The continuous Continental lies just don't matter anymore.

It really is a wolf this time? You don't say.......

Did anyone else receive this email? Seems strange if oenophilist was the only one to get it

I haven't received it and am not sure I am interested in reading the PR Spin.

How many REALLY believe this: "The bottom line is that we've heard you clearly"

Four months later, the time for excuses is over. When it takes less than two weeks to get an itin using UA Type Bs to be ticketed, call me.

I have not but at least two other posters have --- reread post #2 and #22.

ANOTHER boarding process change?

I have received this e.mail but did not get the one in April. !!!!

Me too - this is the first sorry excuse e-mail that they bothered to send me. Maybe they're wondering why I've only made one booking with them since the AA status match (to burn this year's last SWU). At least "The bottom line is that we've heard you clearly" is a step up in contrition, even if it is not substantiated with a single improvement (read: restoration to previous service levels).

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.2.2; en-us; MB612 Build/KRNS-X4-1.1.10) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

I wonder what the target audience is. I have several bookings and have made more since 3/3, and I wasn't targeted.

Not sure, but my profile:

Longtime UA customer, many years as 1k, two years as GS, currently 1P, just made MM status with the bump. Currently based outside the U.S.

In 2012, no revenue UA metal booked or flown, a couple of *A short haul flights credited to UA, and a couple of award tickets booked for later in the year. I've moved most of my business away from UA, but I have not specifically told them that.

No email here.

GS from Day 1; 3.5 MM; over 100K this year.

No email here either. Maybe the OP just got the April email ?

I got it as well, with a similar profile:

Longtime UA customer, many years as 1k, just short of MM status with the bump. Currently based outside the U.S.

In 2012, 1 revenue trip on UA metal booked or flown (it went so badly that I decided to switch), a couple of *A short haul flights credited to UA, and a couple of award tickets booked for later in the year. I've moved most of my business away from UA, but I have not specifically told them that.


That's some pretty good segmentation!

The email went out to everyone. You just haven't gotten it yet. It's a systems glitch.

To get the email, use the special pin code that was included with the email. If you don't have the code, log on to ua.com to find the phone number to call to put in a request for the code. You may have to wait 30-120 minutes for a CSR to become available, but be patient. Once you reach the CSR, describe the UA email and pin code you're interested in accessing. Be patient while the CSR puts you on hold and checks with a supervisor to determine the basic nature of the email, since accessing such communications was not a part of the post-merger CSR training. You may subsequently have to wait on hold while the CSR checks with the supervisor to ascertain whether you are allowed to have access to this non-targeted email. Be patient.

Be aware that when you give the CSR your MP # it could trigger a related systems glitch that changes or cancels any seat assignments, itineraries, upgrades, upgrade requests, award travel, MP status and/or any lifetime mileage accrual you have. Be patient with these temporary problems.

Also be aware that these systems glitches are not related to UA's IT systems, reservation systems, management systems or policy-related systems, but to the inability of UA's subpar, lazy employees to grasp the new systems and work well with them. It may take time for them to do so, but it will happen. Be patient.

It may take four to six months for you to eventually receive the email, but be patient. It will be the same one that was sent just the other day.

I received this email but not the one in April. Just your average 1K, almost 2MMer, flying UA since 1984. Have sent letters of complaint to UA CS since the transformation of UA to CO began in earnest this year, might have put me on this email hit list.

Who needs an email when you have FlyerTalk? ^