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Thread: "Progress update on our systems conversion" email
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Old Jul 4, 2012 | 1:40 am
  #38  
channa
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Originally Posted by Passmethesickbag
Me too - this is the first sorry excuse e-mail that they bothered to send me. Maybe they're wondering why I've only made one booking with them since the AA status match (to burn this year's last SWU). At least "The bottom line is that we've heard you clearly" is a step up in contrition, even if it is not substantiated with a single improvement (read: restoration to previous service levels).
I wonder what the target audience is. I have several bookings and have made more since 3/3, and I wasn't targeted.
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