The email went out to everyone. You just haven't gotten it yet. It's a systems glitch.

To get the email, use the special pin code that was included with the email. If you don't have the code, log on to ua.com to find the phone number to call to put in a request for the code. You may have to wait 30-120 minutes for a CSR to become available, but be patient. Once you reach the CSR, describe the UA email and pin code you're interested in accessing. Be patient while the CSR puts you on hold and checks with a supervisor to determine the basic nature of the email, since accessing such communications was not a part of the post-merger CSR training. You may subsequently have to wait on hold while the CSR checks with the supervisor to ascertain whether you are allowed to have access to this non-targeted email. Be patient.

Be aware that when you give the CSR your MP # it could trigger a related systems glitch that changes or cancels any seat assignments, itineraries, upgrades, upgrade requests, award travel, MP status and/or any lifetime mileage accrual you have. Be patient with these temporary problems.

Also be aware that these systems glitches are not related to UA's IT systems, reservation systems, management systems or policy-related systems, but to the inability of UA's subpar, lazy employees to grasp the new systems and work well with them. It may take time for them to do so, but it will happen. Be patient.

It may take four to six months for you to eventually receive the email, but be patient. It will be the same one that was sent just the other day.