On one hand, there seems to be a little contrition in the email. That's a start. Remember, before things can get better, they have to admit they have problems.

On the second hand, I was not aware of an April email and I have not received this one. So if in fact this one is similar, then I'm not sure what was gained other than distributing it to a different audience?

Months to fix problems only reinforces my thoughts on why they shouldn't employ HP to be the "Manager" of the system. I think I know internal IT folks could have that/those rubbed out in a matter of weeks.

The SHARES and Off-Host systems CO brought over to the new airline should cost many people their jobs and quite possibly, the viability of the company.

Someone ought to make some changes and quickly. Who on Wacker Drive wants to take charge? Anyone?