rob_flies_ua

Judging by http://www.flyertalk.com/forum/unite...eting-jfk.html no, it's not necessarily easier if the station is PMUA. There's also http://www.flyertalk.com/forum/unite...st-merger.html that says BOS and ATL were both ok with ticketing.

So far, positive:
ALB (per #54), ATL, BOS, DCA, IAD, LAX (per #36), ONT (per #52), ORD United Club (see #51), NYC Penn Station, PHX, SAN (per #37), SFO, SJC (#86)
and a couple other cases where station wasn't mentioned


Mixed reports:
CLE negative in #32, positive in #62
Ticket-By-Mail: for me, occurred in a week (#85), for others not so fast

Negative:
JFK

Billiken

I tried another itin at CLE using a legacy UA agent.
No go.
She even said that I had to mail the certs to IAH.

Happy

as to airports that would do it and airports that would not do it.

This COdbaUA is an ongoing pain.

compwhiz

I ticketed 14 days out before travel, and was told that I can buy the itinerary and mail them in, so they will be credited back to the original form of payment. This was over a week ago - will wait a couple of weeks and call UA.

Fearing the worst...

JetAway

So do you have an active paid-for itinerary and are waiting for a credit-back? Or is the itinerary on hold awaiting the processing of the certs?

escapefromphl

It's more a question of finding an agent willing to call support and spend the 45 minutes learning how to issue the ticket. If they already know how it only takes 15 min. I had a ticket successfully issued at LAX. If or once you can convince them to call support you're probably good.

hiyo

I just ticketed a held itinerary at SAN using paper vouchers from a VDB. I was directed to the old CO ticket desk at the west end of Terminal 2.

I waited 0.25hr for an agent, then .25hr while he tried to figure it out, asking for help from other agents. When he called his support desk, it took another 0.5hr to successfully ticket the itin using the vouchers. Including driving to and from SAN and walking from parking at T1 and back, my time investment was 1 hour 30 minutes.

But add SAN to the list of airports at which this can be done in person. I haven't talked to a human on the phone at UA since before 3/3. I always give up at one hour on hold.

flyinghigh77

After trying to call United and being on hold for 4 hours, I finallay got through and the agent confirmed that denied boarding paper vouchers can still be redeemed at the airport, as it was the case in the past (the agents would prob have to call the help desk, but in can be done). I put a reservation on hold (charged me $ 2.00, was free in the past), and went to the airport. JFK. I talked to 3 different agents, waiving my Gold card and they all refused to help me, even talk to me. "We don't do that any more at the airport. It does not work with the new computer system". I knew it does work from other reports here on flyertalk.com. I finally made somebody to help me out. The agent voided the paper vouchers, and gave me an electronic certificate which she redeem for me at united.com right at the airport (electronic certificate would be a big exception, i was told).... Took more than an hour... Very bad experience....

(by the way: jfk is premium service, but this was everything but premium)

colpuck

I am amazed that you only spent an hour. took me two trips to the airport to get a voucher redeemed and I had to have the original owner show up. This is one of those things that is just going to happen until all of the old apollo vouchers move out of the system.

kwildnj

Not all flights into JFK are Premium Service. There is service between JFK and IAD.


As for the experience, did you ask for a supervisor? Or did you just keep on asking for "someone else"??


Also, as previously stated, this is one of the things that I am sure was overlooked in the transition between systems, and yes, for the next 11 1/2 months, will be something we need to go through.

flyinghigh77

i asked for a supervisor, and was told, he/she is not available and it would take while. but i would be free to wait around. i understand there are issues when the merge different systems. but it was more the attitude of the agents that set me off. sure, gold is not the highest tier, but it should earn some respect.... and also, why is the hotline telling me to got out to jfk, while jfk is telling me there is not way to redeem the vouchers... so many little things that just keep adding up.

Madone59

This could be part of the problem.

It sounds like what a lot of people are seeing.

rankourabu

Mailed a $100 VDB voucher to Dearborn,MI on March 1.

Got a call from United on Friday, March 16, that they received the voucher, and now need a credit card - weird since I gave one at booking.

The simple one-way ticket was around $230 all in.

So finally today, I get thru after a 3+ hour hold on Skype, and sure enough, they have my credit card info, but want $650 for the ticket

edit: another hour waiting for the phone agent to get thru to ticketing, she seemed tired and dejected

Skype dropped the call around 4:05 hours, I was ready to have to do all this again, but finally see it ticketed properly half hour later,

grahamfairbank

I booked one last week using Type-B vouchers and they charged me a fee -

1 Adults (age 18 to 64) $305.00
Taxes/Fees $21.60
1 Call Center Fee $25.00
Total Price $351.60

As a 1k....

hiyo

Moderator: I suggest merging this thread with the other two currently running on this subject.

Travel Certs Not Working?

Using paper travel credits post-merger