March 3rd, 2012 System Integration Master Thread (PSS)
Mar 3, 2012 | 1:33 pm
#481
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,674
The fares from SAN to SAV doubled over night! In most cases on the days I need, they are only showing first class fares. Did they lose the additional flights in the consolidation? How could they be gone in 24 hours? The only option the website shows is US Agony. Kayak, too. 
No phone support, no 1K answers. Total FU.
No phone support, no 1K answers. Total FU.
Mar 3, 2012 | 1:35 pm
#482
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,990
A few issues I've started to see:
* Upgrade waitlists for flights tomorrow are not appearing on the website (but you can find them on mobile). Look up 1681 as an example.
* There's no upgrade history
* There's no search feature (ALEX does not recognize a lot of queries)
* No place to find my United Choices miles (from my Mileage Plus card)
We're cheaper than hiring a QA team 
Guessing this is only the old list of PCs, as it doesn't list the N-gates UC at SEA.
* Upgrade waitlists for flights tomorrow are not appearing on the website (but you can find them on mobile). Look up 1681 as an example.
* There's no upgrade history
* There's no search feature (ALEX does not recognize a lot of queries)
* No place to find my United Choices miles (from my Mileage Plus card)
Mar 3, 2012 | 1:35 pm
#483
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,263
I'm trying to waitlist for C mileage upgrades on ICN-SFO-JFK at the end of April. The website is trying to collect 30K miles and $600 for ICN-SFO then another 20K miles + $75 for SFO-JFK.
Shouldn't it just be 30K and $600 for the whole trip?
Shouldn't it just be 30K and $600 for the whole trip?
Mar 3, 2012 | 1:36 pm
#484
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
Mar 3, 2012 | 1:36 pm
#485
Join Date: Jul 2004
Location: San Francisco
Programs: UA1k, BAbronze
Posts: 110
I guess a lot of folks are not seeing this on their "My Account Page:":
Please note: it may take up to 72 hours for your combined award balance to display. Be assured that all award miles, Premier qualifying miles, Premier qualifying segments and upgrades in your MileagePlus account are safe as we finalize our system migration. Also, changes to your account profile are not available until the transition period is complete.
A lot of the venting so far seems to fall into the 72 hours wait time before all the dusts settles.....
A lot of the venting so far seems to fall into the 72 hours wait time before all the dusts settles.....
Mar 3, 2012 | 1:38 pm
#486
Join Date: May 2010
Posts: 134
People need to ease off and have some patience. There will be some hiccups.
I wouldn't call unless:
There's travel requirements in the next week, you lose your seat, or you're trying to book tickets. Something actually URGENT!
The rest can be sorted out on a later date, like the following week or even later. I don't understand the urgency of some people calling in regards to RPU/GPU totals, full mileage not showing up, missing segments, etc, etc.
From personal experience integrating large scale systems. I'm actually surprised that I haven't read much major issues. People can always ask, why didn't they test A or anticipate B, there's always issues, large and small that are unanticipated when a product goes live. It'll be fixed. People just calm down and take a breath.
I wouldn't call unless:
There's travel requirements in the next week, you lose your seat, or you're trying to book tickets. Something actually URGENT!
The rest can be sorted out on a later date, like the following week or even later. I don't understand the urgency of some people calling in regards to RPU/GPU totals, full mileage not showing up, missing segments, etc, etc.
From personal experience integrating large scale systems. I'm actually surprised that I haven't read much major issues. People can always ask, why didn't they test A or anticipate B, there's always issues, large and small that are unanticipated when a product goes live. It'll be fixed. People just calm down and take a breath.
Mar 3, 2012 | 1:45 pm
#487
Join Date: Nov 2002
Location: EWR, USA, AA 1MM Gold, United Premier Gold, Marriott Gold, Hilton Diamond, Emerald Club Executive
Posts: 1,476
People need to ease off and have some patience. There will be some hiccups.
I wouldn't call unless:
There's travel requirements in the next week, you lose your seat, or you're trying to book tickets. Something actually URGENT!
The rest can be sorted out on a later date, like the following week or even later. I don't understand the urgency of some people calling in regards to RPU/GPU totals, full mileage not showing up, missing segments, etc, etc.
From personal experience integrating large scale systems. I'm actually surprised that I haven't read much major issues. People can always ask, why didn't they test A or anticipate B, there's always issues, large and small that are unanticipated when a product goes live. It'll be fixed. People just calm down and take a breath.
I wouldn't call unless:
There's travel requirements in the next week, you lose your seat, or you're trying to book tickets. Something actually URGENT!
The rest can be sorted out on a later date, like the following week or even later. I don't understand the urgency of some people calling in regards to RPU/GPU totals, full mileage not showing up, missing segments, etc, etc.
From personal experience integrating large scale systems. I'm actually surprised that I haven't read much major issues. People can always ask, why didn't they test A or anticipate B, there's always issues, large and small that are unanticipated when a product goes live. It'll be fixed. People just calm down and take a breath.
Mar 3, 2012 | 1:46 pm
#488
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,145
I noticed recently that CO's EQM (now PQM) was posted later than RDM.
I took an ANA flight HND-LAX (code share flight with CO) on 2/28, and I was waiting for the EQM showing up, then the system integration started. The RDM was posted already before the integration by the way.
All data seems OK at the new unites.com but the missing EQM (PQM)...
My PQM still shows 5,458 short.
Since the missing PQM hadn't been posted at old continental.com yet I wonder if it will show up soon at the new united.com...
I took an ANA flight HND-LAX (code share flight with CO) on 2/28, and I was waiting for the EQM showing up, then the system integration started. The RDM was posted already before the integration by the way.
All data seems OK at the new unites.com but the missing EQM (PQM)...
My PQM still shows 5,458 short.
Since the missing PQM hadn't been posted at old continental.com yet I wonder if it will show up soon at the new united.com...
Mar 3, 2012 | 2:05 pm
#489
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
As a future suggestion, it would be so much better if all United phone queues provided "estimated wait times" at initial wait, and every few minutes. Not sure if your phone systems have the tech for it, but if they do...
Also, of course, a "hang up and get called back in queue order" feature would be even better.
And try to equalize the volume on various advertisements and musical effects so you don't blow speakers out every time rhapsody cycles through.
Flying Monday on a ticket that is out of sync due to an upgrade. Will try braving the queue later today.
p.s. Anyone know the avg wait on the GS line currently?
Also, of course, a "hang up and get called back in queue order" feature would be even better.
And try to equalize the volume on various advertisements and musical effects so you don't blow speakers out every time rhapsody cycles through.
Flying Monday on a ticket that is out of sync due to an upgrade. Will try braving the queue later today.
p.s. Anyone know the avg wait on the GS line currently?
Mar 3, 2012 | 2:13 pm
#490
Join Date: Oct 2009
Programs: UA LT 1K/DL Plat/Hilton LT ♦/Hyatt Carbonado/Wyndham ♦/Marriott PE .
Posts: 5,749
Award Availability Drastically Decreased
I have been looking at a batch of late NOV early DEC dates for one of my Tokyo trips and on 3 different flights on 8 different days (=24 flights) that I have been watching, upgrade avail went from NC9 yesterday to R3 RN3 today. I also do seat counts when I check for UGs and none of these flights had any seats booked between when I checked yesterday and today.
Has anybody else seen this? Does this mean that the new UA is going to be far stingier with upgrade/award seats?
Has anybody else seen this? Does this mean that the new UA is going to be far stingier with upgrade/award seats?
Last edited by zombietooth; Mar 3, 2012 at 2:27 pm
Mar 3, 2012 | 2:18 pm
#491
Join Date: Jun 2007
Location: SRQ-NYC-DCA
Programs: OnePass Infinite CO MM, PC Charter Lifer SkyMiles GM, MileagePlus
Posts: 1,826
Not Yet
Sure hope they are working on the error message problem
with trying to access some of our accounts
I found a "back door" to look at a future res but cannot
have any interactions at all
It shows me that they have changed the record locator
with trying to access some of our accounts
I found a "back door" to look at a future res but cannot
have any interactions at all
It shows me that they have changed the record locator
Mar 3, 2012 | 2:19 pm
#492
Join Date: Oct 2009
Programs: UA LT 1K/DL Plat/Hilton LT ♦/Hyatt Carbonado/Wyndham ♦/Marriott PE .
Posts: 5,749
PMUA GPUs on PMUA flights in May/June to/from NRT/BKK.
Mar 3, 2012 | 2:25 pm
#493
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,178
I'm tracking some domestic flights for CPU possibility. My flight was NF6 last night (post GS window, pre 1K window) but today is RN0 (still pre- new 1K window). However alternative flights were NF9 / NF6 and they RN9 / NF6 today. So does not look wholesale across the board.
Mar 3, 2012 | 2:30 pm
#495
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,875
Is the United Telephone system down? The 1k line just goes directly into a "busy" tone after you enter MP number and the other options...