As a future suggestion, it would be so much better if all United phone queues provided "estimated wait times" at initial wait, and every few minutes. Not sure if your phone systems have the tech for it, but if they do...

Also, of course, a "hang up and get called back in queue order" feature would be even better.

And try to equalize the volume on various advertisements and musical effects so you don't blow speakers out every time rhapsody cycles through.

Flying Monday on a ticket that is out of sync due to an upgrade. Will try braving the queue later today.

p.s. Anyone know the avg wait on the GS line currently?