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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   March 3rd, 2012 System Integration Master Thread (PSS) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1319984-march-3rd-2012-system-integration-master-thread-pss.html)

Flyloha Mar 3, 2012 9:51 am
Originally Posted by cyclogenesis (Post 18125204)
Whow... I seem to have lost my seat assignment for a SYD-LAX leg... and now the seat I had is showing as taken!

I am silver, I thought we would keep E+ for existing reservations?
Same thing happened to me on my LHR-LAX leg. It's weird that it only happened on one of the two segments.

gvdIAD Mar 3, 2012 9:52 am
Originally Posted by c1mth0g (Post 18125166)
Others have been reporting that if you click on the incorrect GPU/RPU total, the breakdown by expiration date is correct. This is the case for me as well.
That doesn't work when the GPU or RPU total is incorrectly reported as "0" as there's nothing to click on.

exerda Mar 3, 2012 9:52 am
Originally Posted by hans (Post 18125228)
Things are generally looking pretty good for me but still no "Pending Upgrades" or "Waitlist" showing including travel next Tuesday (inside the 96 hour window).
And those won't show up. That was a PMUA thing, which is not in the current site. You just have to take it on faith that you're waitlisted or pending until the 24 hour point, where the PMCO waitlist UI takes over.

haterus Mar 3, 2012 9:53 am
Not able to check in
 
Shannon When I try to check in and get my boarding pass I receive the
following message--must have a 128-bit encryption and a solid filter.
What should I do?

LinBros Mar 3, 2012 9:54 am
Using Pre-Integration UA Travel Certificates
 
How do I apply travel certificates issued by UA before today's system integration?

CO certs had a PIN and Program Year. Could use the year of issue for Program Year but unclear as to what to use for the PIN.

edcho Mar 3, 2012 9:54 am
Originally Posted by hans (Post 18125228)
Things are generally looking pretty good for me but still no "Pending Upgrades" or "Waitlist" showing including travel next Tuesday (inside the 96 hour window).
That feature doesn't exist (yet).

MatthewLAX Mar 3, 2012 9:56 am
I see--mine do work now, but I get an error message if trying to apply them to one-way flights. The terms and condition of the voucher state they are valid for one-way or r/t travel.

MatthewLAX Mar 3, 2012 9:56 am
I see--mine do work now, but I get an error message if trying to apply them to one-way flights. The terms and condition of the voucher state they are valid for one-way or r/t travel.

MatthewLAX Mar 3, 2012 9:56 am
I see--mine do work now, but I get an error message if trying to apply them to one-way flights. The terms and condition of the voucher state they are valid for one-way or r/t travel.

MatthewLAX Mar 3, 2012 9:56 am
I see--mine do work now, but I get an error message if trying to apply them to one-way flights. The terms and condition of the voucher state they are valid for one-way or r/t travel.

MatthewLAX Mar 3, 2012 9:56 am
I see--mine do work now, but I get an error message if trying to apply them to one-way flights. The terms and condition of the voucher state they are valid for one-way or r/t travel.

MatthewLAX Mar 3, 2012 9:56 am
I see--mine do work now, but I get an error message if trying to apply them to one-way flights. The terms and condition of the voucher state they are valid for one-way or r/t travel.

econometrics Mar 3, 2012 9:57 am
A new day has dawned! Looks like the system is updating everything slowly but surely in my MP account. Logged in this morning, things did not look right. Just logged back in and everything looks in order.

I am glad, however, that I am not flying today / this weekend. That's just one more anxiety I am glad I'm not bearing! :D

haterus Mar 3, 2012 9:57 am
Not able to check in
 
Shannon the messge I receive actualy states--'browser must support
128-bit encryption anbd a strong cipher'

shinzen Mar 3, 2012 9:57 am
Economy Plus Annual Option help!
 
Hey good morning all, I know you are just probably getting all the systems back online and working through issues. I purchased the annual Economy Plus option (First full year with a job that requires flying most every week) but when I've gone to switch to the economy plus seating, it charged me $59/leg instead of recognizing I already had the option pre-paid for. I've sent in messages to customer service this morning, didn't feel like waiting on hold since this is a high volume day for you guys- any other recommendations??? Thx, and hope the rest of it goes smoothly



Originally Posted by UA Insider (Post 18114732)
Hi Everyone, as you know, we are making final preparations to migrate our two airlines into one reservation platform (Passenger Service System, or PSS) on March 3rd. There are a lot of changes coming on this day – we’re going to have a single loyalty program, a single set of policies and a single system.

This master thread will hopefully serve as a singular resource for:
  1. Answering your questions about the conversion. There are already many threads with questions about this change. We posted some initial tips last week, and there’s more to come. We will do our best to keep track of your questions and answer them here.

  2. Keeping you updated before during and after. Starting tomorrow, we will be here 24/7 through the weekend and will be tracking issues that you report. Specific examples of issues are appreciated, and you’re welcome to post them here or send them to us via PM.
Below are a few helpful reminders and the start of a master list of known items. As we update the list, we’ll add new sections accordingly.
What to know in advance
  • We won’t be able to serve you online or over the phone for a couple hours. Specifically, starting at 1 a.m. U.S. Central Time, online check-in, united.com, our mobile applications and our contact centers will not be available for approximately 3 to 4 hours.

    UPDATE as of 3:44a CT. Our united.com transition is almost complete. Please feel free to start exploring, but, please note that updates to some features are still in progress.

    UPDATE as of 4:00a CT. Our Contact Centers are back up as well, but, you may experience higher than normal call volume.

  • Some capabilities will not resume immediately. As we begin to bring systems back online, updates to some features may still be in progress and not immediately available. We’ve started a list of known items below.

  • Tips if you’re traveling March 3rd. If you are unable to print your boarding pass in advance, or if you have bags to check, please allow extra time at the airport. Also, all flights that were scheduled to operate as Continental Airlines (CO) will be operating as United Airlines (UA) so, be sure to check united.com (once we’re back up) or monitors at the airport for correct terminal and gate information.
Master list

As we begin the integration process, we’ll add to this list and update information as necessary.

MileagePlus Account Experiences
  • Combined balances may not display right away. If you check your MileagePlus account balance right away, you may find that your 11-digit and 8-character account balances do not display your combined balance (even if you’ve linked your accounts) right away. The process of combining balances will begin once our systems come back online and we’ll process these by status. Many accounts will be combined in the first couple days. If you log in and find your account balance has not been combined, the action of logging in will trigger the process which should then complete within a day or two.
    Worth noting: If you would like to book award travel before your full mileage balance displays, you can reserve your flights on united.com and choose to hold your itinerary free for up to 72 hours with our FareLock option.
  • Most, but not all, profile information will be carried forward from the former united.com. For those of you who have credit card information stored in your united.com profile, this data will not be migrated to the new platform for security reasons. When you log into your account for the first time, please confirm your profile details, email subscriptions and Flight Status Notification options.

  • Status for Million Miler companions will not be updated until mid-March. Status for Million Miler companions that were designated on the subsidiary United system, will take up to two weeks to reflect. Once the status is updated, new credentials will be mailed to the member.
Upgrades
  • Upgraded tickets displaying, “A modification has been made . . .” message. Tickets upgraded with a Global Premier Upgrade, Regional Premier Upgrade or a Mileage Upgrade Award may initially display the message, “A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued.” We’ll be running a process to synchronize these reservations automatically over the course of the next day, but, this process has not yet begun. Your flights will remain upgraded, but, in the new system, we need to take an additional step to match your reservation with your ticket (e.g. put it back in synch). There will be no need to re-request these upgrades.

    UPDATE as of 8:30a CT. We're still researching this one and have learned some more details. The systematic process to correct this issue may not work as planned. If you're traveling today or tomorrow, we recommend calling us to have your reservation updated. If you're traveling in the future we're still working on a resolution and will keep you posted.

  • Redeeming Regional Premier Upgrades (RPU). RPUs incorrectly showing "Regional Upgrade is restricted by fare class and may not be used on this part of your trip." when redeeming on united.com
View Reservation
  • Sometimes not able to view all flight segments. A few of you have reported not being able to view all of the flight segments in your reservation. We’re actively researching this issue. If you are experiencing this issue, any specific examples you are able to PM us are appreciated.
Content
  • Premier cards shown here are still from OnePass

As always, thank you for your feedback and support as we take this important step toward becoming United.

Shannon Kelly
Director, Customer Insights
United Airlines


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