March 3rd, 2012 System Integration Master Thread (PSS)
Mar 15, 2012 | 11:09 am
#2101
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA lowlife
Posts: 1,494
Mar 15, 2012 | 11:10 am
#2102
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
I bought my award ticket three weeks on continental.com.
By my reservation is not still ticked. On hold from last 2 hrs but nobody picks up the phone on reservation desk!!! I need to book my return ticket and hotel. I call the Asiana Airlines (the airline i am flying) they said they have my reservation and reserve seats but united hasn't ticketed my reservation and they will cancel the reservation if united doesn't process my ticket. Please let me know how do i get my reservation confirmed? any other phone # i can call.
By my reservation is not still ticked. On hold from last 2 hrs but nobody picks up the phone on reservation desk!!! I need to book my return ticket and hotel. I call the Asiana Airlines (the airline i am flying) they said they have my reservation and reserve seats but united hasn't ticketed my reservation and they will cancel the reservation if united doesn't process my ticket. Please let me know how do i get my reservation confirmed? any other phone # i can call.
Last edited by NickP 1K; Mar 15, 2012 at 11:25 am Reason: Edited Number
Mar 15, 2012 | 11:15 am
#2103
Join Date: Nov 2007
Location: Los Angeles
Programs: AA EVP, United 1K and 2MM, Starwood Lifetime Platinum, Delta
Posts: 220
Misison Accomplished?
Instead there seems to be a UAL verison of "misison accomplished" with no more daily updates and the hub.united.com headline trumpeting: "united.com integration complete."
Nothing kills customer loyalty faster than the inability to trust the firm with whom you are dealing.
Mar 15, 2012 | 11:19 am
#2104
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
+1000%.
Instead there seems to be a UAL verison of "misison accomplished" with no more daily updates and the hub.united.com headline trumpeting: "united.com integration complete."
Nothing kills customer loyalty faster than the inability to trust the firm with whom you are dealing.
Instead there seems to be a UAL verison of "misison accomplished" with no more daily updates and the hub.united.com headline trumpeting: "united.com integration complete."
Nothing kills customer loyalty faster than the inability to trust the firm with whom you are dealing.
Mar 15, 2012 | 11:20 am
#2105
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,202
Well, in all fairest to UA,they have been posting daily updates (a bit brief but acknowledging some level of issues)
Update on our passenger service system conversion
Today's post includes
far from what many FTers would like to see but also far from saying they have no issues and its done.
Update on our passenger service system conversion
Today's post includes
Since the conversion, we have had dependable airline operations and good on-time performance. However, we have had some technical issues that have affected our customers, as would be expected with a very complex systems change. We have already solved many of the issues and are working to rapidly solve the remaining ones. We’re making a special effort to ensure we offer the services that let our Premier members take advantage of their status and benefits.
You may have a longer wait time to reach our phone-contact centers and we are working to reduce the time it takes for you to reach us. We have increased staff at our contact centers to serve you better. We apologize if you have had difficulty with your travel planning, and we are grateful for your patience.
Our technology and customer service teams are working hard to finish the system updates that will help us deliver the service and information you expect, and we will be making even more progress in the days ahead. Thank you for your business, your patience and your understanding. We will keep you posted as we continue to make progress.
You may have a longer wait time to reach our phone-contact centers and we are working to reduce the time it takes for you to reach us. We have increased staff at our contact centers to serve you better. We apologize if you have had difficulty with your travel planning, and we are grateful for your patience.
Our technology and customer service teams are working hard to finish the system updates that will help us deliver the service and information you expect, and we will be making even more progress in the days ahead. Thank you for your business, your patience and your understanding. We will keep you posted as we continue to make progress.
Mar 15, 2012 | 11:23 am
#2106
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
Well, in all fairest to UA,they have been posting daily updates (a bit brief but acknowledging some level of issues)
Update on our passenger service system conversion
Update on our passenger service system conversion
Mar 15, 2012 | 11:25 am
#2108
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
Mar 15, 2012 | 11:27 am
#2109
Join Date: Dec 2011
Location: sfo
Programs: UA 1K
Posts: 13
I woke up this morning to find all of my flight segments posted, with EQM totals that are correct (yesterday, flights posted but didn't match the EQM total). Of course, two F segments on USAirways were miscalculated, but at least the miscalculations add up correctly! It's like Christmas. Geesh.
Mar 15, 2012 | 11:30 am
#2110
Join Date: Dec 2004
Posts: 36
Thanks nick but i think its the same message i got before "Wait time more than 30 mins".
Did they just let go all the customer service reps whats the deal why can't they pick up the phone!
Did they just let go all the customer service reps whats the deal why can't they pick up the phone!
Mar 15, 2012 | 11:30 am
#2111
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Well, in all fairest to UA,they have been posting daily updates (a bit brief but acknowledging some level of issues)
Update on our passenger service system conversion
Today's post includes
far from what many FTers would like to see but also far from saying they have no issues and its done.
Update on our passenger service system conversion
Today's post includes
far from what many FTers would like to see but also far from saying they have no issues and its done.
http://abclocal.go.com/kgo/story?sec...ula&id=8581600
Mar 15, 2012 | 11:37 am
#2113
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,202
in my case yes -- lifetime was updated with flight postings.
Those issues had been in the previous updates -- the March 15th upgrade is briefer than it has been
Those issues had been in the previous updates -- the March 15th upgrade is briefer than it has been
Mar 15, 2012 | 11:38 am
#2114
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
These are not one-off problems or picky customers. These are systemic issues and there is no complete accounting from UA on what is going on. The Integration issues thread is great but this needs to be a separate statement. I am not an alarmist and I have faith this will get better but when you see posters who have control of corporate travel making statements like: "UA is out until further notice because their issues are costing us $$" you NEED to worry. UA is not "too big to fail" and a exodus of the folks who DO PAY big $$ for F/J tickets is exactly what you do not want.
Please make a statement on the overall state of the airline.
Please make a statement on the overall state of the airline.
As a previous CO Plat and UA 1K MM, this decline is discouraging.