Since the conversion, we have had dependable airline operations and good on-time performance. However, we have had some technical issues that have affected our customers, as would be expected with a very complex systems change. We have already solved many of the issues and are working to rapidly solve the remaining ones. We’re making a special effort to ensure we offer the services that let our Premier members take advantage of their status and benefits.

You may have a longer wait time to reach our phone-contact centers and we are working to reduce the time it takes for you to reach us. We have increased staff at our contact centers to serve you better. We apologize if you have had difficulty with your travel planning, and we are grateful for your patience.

Our technology and customer service teams are working hard to finish the system updates that will help us deliver the service and information you expect, and we will be making even more progress in the days ahead. Thank you for your business, your patience and your understanding. We will keep you posted as we continue to make progress.