Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Jan 19, 2016, 8:39 pm
#346
Join Date: Apr 2002
Posts: 587
I have the same problem and I think it is because of a codeshare flight with LAN. I will try to input a dummy flight itinerary with just UA and confirm.
Jan 19, 2016, 8:44 pm
#347
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
Money in travel bank but cannot apply to tickets -Why United?
I've always seen the United payment options with UA/UAX itineraries. Note that on the new site, it's hiding a bit - the heading United Payment Options is there, and you need to click the arrow next to it to expand the options to see the TravelBank, vouchers, etc.
IME, the new site also specifically says something like 'based on your flight selection, United payment options are unavailable' if booking includes a codeshare, partner flight, etc.
IME, the new site also specifically says something like 'based on your flight selection, United payment options are unavailable' if booking includes a codeshare, partner flight, etc.
Jan 20, 2016, 8:57 am
#348
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,138
I've had it display that text for the last three all-UA itins I've booked, FWIW. I haven't tried again yet to see if they've fixed the problem, but it was still an issue last week.
Feb 8, 2016, 6:58 pm
#349
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
Do award bookings qualify for TravelBank credit or not?
Feb 8, 2016, 7:45 pm
#350
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Feb 8, 2016, 7:50 pm
#351
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
I was.
Two more questions:
1) Are non-UA flights on 016 stock eligible for TravelBank credit?
2) If I book an itinerary on my account but provide contact details for someone else (so it doesn't show up on my list of itineraries), I should still get TravelBank credit, right?
Two more questions:
1) Are non-UA flights on 016 stock eligible for TravelBank credit?
2) If I book an itinerary on my account but provide contact details for someone else (so it doesn't show up on my list of itineraries), I should still get TravelBank credit, right?
Feb 8, 2016, 9:33 pm
#352
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
I have received the credit for award tickets (as recent as late 2015)
any flight booking made on united.com qualifies
The purchaser gets the credit, not the traveler
The purchaser gets the credit, not the traveler
Last edited by WineCountryUA; Feb 8, 2016 at 9:40 pm Reason: daye of award credit
Feb 8, 2016, 11:08 pm
#353
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I have received a $5 credit for an award ticket as recent as yesterday. To maximize credit, it is better to make 2 x one way reservation for $10 credit instead of a round trip reservation for $5 credit.
Feb 15, 2016, 10:51 pm
#354
Join Date: Jun 2006
Location: San Francisco
Programs: UA 1K, Citi Prestige, AMEX Platinum, SPG Gold
Posts: 720
This thread has quite a lot of discussion about the $5 benefit. However, in the description of the program, united says:
Are any of the "special offers on travel" at all interesting? Can you sometimes get fare discounts, or notified about fare sales? Or is this just a marketing channel for United partners?
In addition, united.com Club members receive special offers on travel and merchandise, including hotel, cruise and vacation packages.
Feb 16, 2016, 12:15 am
#355
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Today I was told that award tickets don't count! I am livid and I communicated my lividity to United management with some force. Unbelievable!
Feb 16, 2016, 11:38 am
#356
Join Date: Apr 2000
Location: Hudson, OH
Programs: UA-MM; Hilton Lifetime Diamond, Marriott Gold
Posts: 1,350
In the T&C for this program, it states: "Not valid in conjunction with any other programs (e.g., MileagePlus award redemption)." Complaining may ruin it for those people who fall between the cracks and get credited.
Feb 16, 2016, 12:00 pm
#357
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
I got a $10 credit for an itinerary my wife and I just completed on the same PNR. I thought you only got $5 per PNR (hence why you would want to book flights individually, by segment, to maximize the TravelBank $ earned)?
Feb 16, 2016, 12:23 pm
#358
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
That's the Travel Bank T&C (spending the 5 bucks), not the United.com Club T&C (earning the 5 bucks).
Feb 16, 2016, 1:43 pm
#359
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
It is per ticket. If you ticketed two one ways with your wife, you would have received $20 credit instead of $10.
Feb 20, 2016, 6:08 am
#360
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
Another couple questions...
1) Are tickets purchased via the mobile app eligible?
2) is there an easy way to tell which platform tickets were bought on? (I.e. website, app, OTA, etc.)
1) Are tickets purchased via the mobile app eligible?
2) is there an easy way to tell which platform tickets were bought on? (I.e. website, app, OTA, etc.)