FlyingHoustonian

Sorry I am not completely read up on the new UA policies yet so this is probably posted somewhere but my search found nothing.

a Premier Silver colleague of mine is flying IAH-IAD tomorrow.
Upon online check-in today he is in Group 4 (we never had groups with CO so I know this is the new post merger boarding).

Is a permier silver really Group 4? Does it go 1k in 1, platinum 2, and Gold 3 etc or what? Just curious.

Thanks

chinatraderjmr

Its not that they have "changed" there "staff" per se but there are some obvious big changes to how calls are handled The 1K desk used to be only in HNL and DTW. now they have added a bunch of PMCO call centers such as IAH to the list. I've found the HNL people used to be the best (and still are). However, i have been calling and calling with a problem on my res the PMUA 1K desk has said 7 times cannot be fixed. I called for the 8th time at 5am this morning and got IAHRR PMCO agent. She was great and fixed my "non fixable" problem in 2 seconds. . So changes: yes. Both pos and negative

flyer215

http://www.flyertalk.com/forum/unite...ss-2012-a.html

see post 1

FlyingHoustonian

awesome thanks, someone pm'd me too. Thanks a bunch.

i should have search boarding "process"!!!!

joshwex90

If LH has the wrong name for your status, why does this show this is "the old CO?" Executive Platinum is the name for the highest status on AA (equivalent to UA 1K or DL Diamond Medallion). Neither UA nor CO ever had this status. UA had Executive Premier, and CO had Platinum as well as Presidential Platinum. But neither had Executive Platinum. Which leads me to think something isn't right with this story at all. Even if the story is correct, it means the computers are still having problems (to be expected), not that "this is the old CO." No need to get all crazy. Just confirm that this supposed Exec Plat is *G, and you're good to go. What do you care what it lists the status as, as long as you get the *G benefits?

redwoman

On my flight from LHR to ORD March 5, the FA made the announcement that once the captain turned off the seatbelt sign, we were free to move about the cabin in "in your ticketed class. Please be aware that in the front of the Economy cabin you may see some open seats, however those were only available for an increased fee. We would require that you do not occupy them if you have not paid for them."

rendezvous

Does anyone have the silver elite phone number? Thanks.

flymetokix

Very helpful thread.

+1 is flying Y to NRT and connecting to a Japan domestic flight in Y. In the past, with *G status NH lounge access when connecting to the domestic flight was no problem. Now, without *G access, if I am reading the access policy correctly (http://www.staralliance.com/en/benef...access-policy/), access would still be granted with the United Club paid membership. Am I understanding this correctly (and more generally, is access REALLY granted to all of the airline-owned business clubs -- important because future int. trips are in the works)? If the answer to the first question is 'yes', is this a new policy? I just don't remember paid members getting lounge access.

Thanks for pointing us in the right direction -- we've been way out of the loop for more than a year ......

WineCountryUA

paid lounge members have had access to *A business lounges for many, many years (can not remember when they did not).

HGHUA

I thought that anything over 4 hours is considered a layover domestically and that you can't book a layover on a one-way award tix. But then how was I just able to book a 8 hour layover in SFO when there was also the option of only a 2 hour connection?

SEA-SFO-SAN (Yes it's ComicCon!)

sbm12

There have been reports of folks who successfully called it in and got the status updated already.

AM-PM-DM

Bloody spell checker. Of course I meant UA.

It seems there are a good number of FTers who applied for the challenge, but never heard back from UA, me included. Four weeks, two e-mails, three faxes (different numbers) and not even an acknowledgement. I would not call this a program in progress...

rkaradi

Prior to the merger could you standby for an earlier flight and if you cleared to coach but not to first (if on a UDU) not take the seat? I thought you could do that, and if so you can't anymore. I was told if my standby even cleared to Y I had to take it, there was no opting out, and keeping my original flight seat.

If asked 3 CSR's at different stations and they all said the same thing.

If true this IS a change I DON'T like.

WineCountryUA

Your memory of the past is correct for PMUA.
However since upgrades occured before standbys, the chances to clearing UDU on a standby flight had to be considered remote at best.

HGHUA

Hmm... I think the system thinks it's a return leg as the little plane icon points right on the first leg but left on the second.. But then why did it only charge me a one way fare?