ISTFlyer

If you have flown the ticket partially and decide to convert it to an open ticket, you would not be repriced on the one-way price you would like to rebook your open ticket.
You would be charged the return portion of a round-trip ticket according to the historic fares on the date you purchased your ticket.

If your case is voluntary ( flights are still operating ) a voucher in terms of monetary amount is not possible.
You wouldn't be able to get an open ticket online and you would need to call them or contact a sales office.

Bob Saccamano

Thank you ISTFlyer . I will convert to an open ticket. The return portion of a roundtrip flight when I bought the ticket should mean very little extra cost. Or at least that is what I understood.

Bob

ISTFlyer

Yes, the return portion of a roundtrip could even be without any cost if you manage to find the same fare bucket on the return and the new flight meets the requirements associated to the original fare bucket.

abcx

Awards ticketed (for travel on UA) before March 31, 2022 for travel before May 31, 2022 are still cancelable for a full refund, right? Or do they have to be converted to open tickets?

The old policy was you could do a full cancel and get miles and taxes back but just checking that is still the case and they don't force you into an open ticket.

ISTFlyer

TK didn't allow award tickets to be refunded without the cancellation penalty any time even in previous policies.
You could either convert them to open tickets or change the dates without paying fees.

Cancelling award tickets at a voluntary basis always had a $25 cancellation fee.

abcx

Hmm. Last year they refunded my miles and taxes for an award without any cancellation fee! I guess it was a mistake on their part in my favor, which is shocking!

EDIT: I forgot that there was a schedule change - maybe that's why I got a full refund.

Are open tickets tied to pax names?

ISTFlyer

Probably it was a schedule change over 15 minutes or a flight cancellation that waived the change penalty as you mentioned.

ISTFlyer

The answer to this question would be yes.

fil_87

One hint from my side: if possible, avoid calling the call center in Istanbul, they are mostly clueless. I called the Italian line instead (they answered from Romania) and everyone was so friendly and knew the ticket rules very well: they re-issued my new ticket in 24 hours, opening an award seat on a flight were award seats were not available anymore. TK had previoulsy cancelled my flight out of Riyadh and I asked the Italian line to re-book me on a different date & departure point (within the same geographical area of the original ticket)

ISTFlyer

As a clarification, all English speaking numbers despite you call Turkey, USA, UK, Singapore, Hong Kong, etc... is a connected to a pool system and there is no guarantee on where the agent you would speak would be located. Although yes, if you are speaking another language other than English, you might get better service.

freedom2020

I was adding a domestic segment from IST. Why did they charge me $25 as well? I thought the covid policy is free to change?

ISTFlyer

Only if travel is completed by 31 May 2022.
Do you have any segments after the aformentioned date in your ticket?

SK AAR

Yes! Just received several cancellation notifications for my 30%-off M&S Awards from Dec. TK seems to have cancelled/revised some S22 flights today.

EIDT: called TK and got rebooked to a different destination (within same region/award zone) and dates much more convenient. Just be prepared for the usual BS about the lenght of the trip needs to be same (issue reported several times upthreads) but for me it was not a big issue so I just cut the trip 1 day shorter than my most preferred travel dates so the number of days between departure date and return date is exactly the same. Obviously, no promotion award / I class available but no issue getting rebooked as the much more expensive Business Award. Booking class remains the same (I class) so it doesn't mean that one get rebooked into revenue class.

Extremely happy camper!

Enskie

Same here - all my reservations were changed

Some of my originally booked flights are not available on the booked dates anymore, only a few days earlier or later. Any chance that TK is going to book me on another airline, like SQ? That would be available on my original date.

SK AAR

If you read the reports in this thread, calling TK call center will be fruitless. You may have a chance if you talk to your local TK ticket office, but there is certainly no guarantee.

IMO the chance that you will accomplish to be rebooked to SQ is small. If there is no award seats on SQ your chance is zero.