ISTFlyer

Was this a free-of-charge change on the same reservation, or did you amended the value of your old ticket to purchase a new one?

jaycoh22

Free of charge on the same reservation.

ISTFlyer

If it's a free of charge change and the agent didn't screw up your ticket, then you would have the right to get a full refund according to the original fare rules of your ticket.

jaycoh22

Thanks much! I've submitted the feedback form, so hopefully it goes without an issue.

Joe Pino

Hi

I was reading here turkishairlines.com/en-int/announcements/coronavirus-outbreak/flexible-change/index.html about changes allowed, and is not clear what actually happens when you decide to go open ticket.
Particularly this part: "If you have plans but have not yet confirmed your trip, purchase your ticket by December 31, 2021 (inclusive) and enjoy unlimited changing rights until March 31, 2022 (inclusive)."
In my interpretation, that means you can make any possible change from the day you purchase the ticket, up to march 31, but says nothing at all about what happens with an open ticket ("In order to change the ticket to an Open Ticket, the reservation must be cancelled before the date of flight.").
So, I read this as "you can change the ticket up to march 31", but being about the changes, and not how much in the future you can change the flight itself. In that case, it sounds plausible to book now, make the ticket open, and eventually change the ticket to, for example, December 2022
Am I reading this in a completely wrong way?

Sorry for my english...

nldogbert

I am curious in my situation what's the possibility.
I have ticket issued by TK with most flights operated by TK itself with the exception of 2 flights - one is a codeshare flight and another a flight operated by MH.
Recently MH cancelled the flight and moved me to a flight 2 days later when it operates. Does this give me ground to change the ticket to an Open ticket or because if it not a TK flight being cancelled, this will not be an option for me?

Just to add: Just received another schedule change but this time the TK flight - has been pushed out by 24 hours. However would still like to know what my options/rights are.

Cheers!

arpi001

Open tickets still must be used until 31.12.2021.?
So a cancelled January 2022 ticket can be rebooked only -5/+30 or refunded?

Dselvan

My flight from MAN-IST on 17th September is still showing on manage my booking but the flight does not show for sale. In fact there are no flights from MAN to IST on TK that day currently since I am guessing the 2 daily flights have been cancelled due to Turkey still being on the UK red list.
Do I need to wait for cancellation email or do I need to be proactive and ring and either cancel or look at rebook options?

ISTFlyer

Unfortunately, you do need to wait for the cancellation e-mail or a cancellation notification at MMB.

Dselvan

Thank you ISTFlyer. Thought that might be the case. Got another few weeks, so not worried yet. How long before the actual flight can I cancel voluntarily if TK don't cancel the flights?

ISTFlyer

It's 2 hours before the flight, but to be safe, do not wait until last minute.

nas6034

Two questions for award ticket:
1. Is it better to fly out of JFK or EWR on TK? I had booked out of EWR in hopes of polaris being open but that seems unlikely until 2022. So I think at this time only the LH business lounge would be available at both airports.
2. If the initial outbound departure flight has been moved ahead by 10mins but it keeps changing every few days. Is it possible to get it canceled without paying the $25 fee? I'm currently booked out of EWR but see JFK is available for award flights and that airport would be preferable.

ISTFlyer

1. Just to let you know that the LH Lounge closes after the LX flight to ZRH or the LH flight to MUC ( whichever is later ) departs thus TK pax does not have any lounge access at EWR at this time.
At JFK, if I'm not wrong, they contract the Primeclass Lounge for the late service if the LH Lounge is closed. There are no alternative lounges in EWR for TK passengers at this time.

2. The change must be over 15 minutes so the change should be minimum 16 minutes to get a free cancellation without paying the $25 cancellation fee. Although if the JFK flight has award availability ( X or I fare respectively for Economy and Business ) you could change the flights without paying any fee.

nas6034

Thank You. Was able to change to JFK.

Dselvan

UPDATE:
Got cancellation email from TK on 31st August. Rang the TK customer services on the 1st September since the MMB would not give me the option of refund. Customer services told me to email London office and not Manchester office even though I was Manchester customer and 24 hours later, London forwarded my email to Manchester office anyway since London could not process it.
Got confirmation email from Manchester office to say refund being processed on the 2nd September and refund in my account today (4th September).
Even though I had to jump through lot of hoops due to computer issues and bureaucracy of TK, was pretty impressed that got full refund in 3 days!!! Well done TK.
Thanks for your help ISTFlyer.