Guide thread: Cv-19 ticketing, changes, rebooking, cancellation, open ticket options
Jul 6, 2021, 8:40 pm
#226
Join Date: Jun 2009
Programs: Hyatt Globalist
Posts: 27
I want to make a voluntary change to my one-way ticket. Same region, but I'd like to change dates, airports, as well as turn the ticket into a roundtrip. Dates & airports seem simple, but not sure if an open ticket lets me change this from a one way to a roundtrip. Thanks in advance for sharing--saves me a long hold with customer service.
BTW, what constitutes an "open ticket?" Does it work like a credit? I can't find a definition for open ticket anywhere.
BTW, what constitutes an "open ticket?" Does it work like a credit? I can't find a definition for open ticket anywhere.
Jul 6, 2021, 8:45 pm
#227
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I want to make a voluntary change to my one-way ticket. Same region, but I'd like to change dates, airports, as well as turn the ticket into a roundtrip. Dates & airports seem simple, but not sure if an open ticket lets me change this from a one way to a roundtrip. Thanks in advance for sharing--saves me a long hold with customer service.
BTW, what constitutes an "open ticket?" Does it work like a credit? I can't find a definition for open ticket anywhere.
BTW, what constitutes an "open ticket?" Does it work like a credit? I can't find a definition for open ticket anywhere.
An open ticket is an invalidated ticket which contains the fare component, taxes and surcharges that you paid without any confirmed flight segments. It's not a credit and it can't be used as a monetary voucher.
Jul 15, 2021, 8:07 pm
#229
Join Date: Jul 2017
Posts: 64
My original flight was scheduled in May 2020 and booked on 11th March 2020 via OTA. The flights were cancelled and converted my ticket to open through OTA in April. Since OTA is charging 30€ per pax to rebook, I contacted my nearest TK office with original TK PNR. I was pretty sure I didn’t have to pay any fare difference nor change fee. No question was asked and new reservation was made with new PNR, assuming no problem for TK to rebook OTA booking and no additional payment. However, I was advised that ticket couldn’t be issued locally as my original ticket was old and a request to issue the ticket was sent to Istanbul and I should expect to receive e-ticket within a few hours. Now almost 36 hours, I have not received anything from TK. On the web my new reservation is valid another 30ish hours. When I click Pay and fly, I get a blank page ( obviously I have nothing to pay). Should I expect TK will issue the ticket in time or better to call the call center in Turkey? I hope nothing is wrong with my new booking and just lazy TK.
Jul 16, 2021, 7:44 am
#231
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Just a reminder that we are now in a 11 day official holiday in Turkey so I assume that the TK is with reduced staff within this period.
For those who are not aware; companies in Turkey are obliged to pay extra to employees if they are going to ask them to work during national and religious holidays.
For those who are not aware; companies in Turkey are obliged to pay extra to employees if they are going to ask them to work during national and religious holidays.
Jul 16, 2021, 10:58 pm
#233
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
If possible visit a sales office in person, they would have the magical phone to contact the back office in IST and they should be able to re-issue your ticket.
Jul 17, 2021, 3:57 pm
#234
Join Date: Jul 2017
Posts: 64
I asked the call centre rep if the new reservation was still valid and should inform OTA this reservation in order for them to issue the ticket, but he didn’t know.
Actually the new PNR is still active when I check on TK website, but I get the error massage as attached and no further action can’t be made online. It seems quite messed up. Hopefully this won’t cause more complications.
Jul 18, 2021, 1:53 am
#235
Join Date: Dec 2014
Location: SEA, ATL
Programs: Hyatt Globalist -> AA Executive Platinum, BAEC Gold, Spirit Lifetime Somebody
Posts: 131
I have a round-trip reservation SEZ-IST-SEZ and only intend to fly SEZ-IST, if I cancel (or convert to open ticket) after flying the outbound would I get back the fare+tax for IST-SEZ? Can I apply it towards a flight to a different region e.g. IST-JFK or IST-LHR?
Last edited by hypertext; Jul 18, 2021 at 2:22 am
Jul 18, 2021, 8:04 am
#236
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
You might get a refund of the IST-SEZ legs but that would be done according to the fare rules and the cancellation penalty would be charged. In addition, on some fares, the fare would be recalculated as a one-way fare thus you might not get the half of what you originally paid but an amount much less than what you have originally paid.
Jul 19, 2021, 6:04 pm
#237
Join Date: Jul 2017
Posts: 64
I contacted the nearest airport sales office. I was asked to email the details. After a few exchanges of emails, the tickets were issued. Whole process took 15 minutes. If your booking was originally made by an OTA, it’s probably better not to be bothered to contact the call center, but call a sales office. TK can definitely overwrite OTA booking, but you would need a luck to find a helpful or competent staff. Thanks for ISTFlyer.
Last edited by speedbird006; Jul 20, 2021 at 6:38 am
Jul 19, 2021, 6:06 pm
#238
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I contacted the nearest airport sales office. I was asked to email the details. After a few exchanges of emails, the tickets were issued. Whole process took 15 minutes. If your booking was originally made by an OTA, it’s probably better not to bother to contact the call center, but call the sales office. TK can definitely overwrite OTA booking, but you would need a luck to find a helpful or competent staff. Thanks for ISTFlyer.
I'm glad that your issue was solved.
Jul 19, 2021, 7:36 pm
#239
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
I've flown the first half (SKP-IST-SFO) of an open jaw booking, and the second half (SFO-IST-LHR) is scheduled for 3-September. If Turkey remains on the UK red list, I will not be able to enter the UK. I understand that if I were to change destination right now, that would be a voluntary change and I would be required to pay a fare difference. Is there any way to estimate what that fare difference might be in this situation? Even if it is only a very rough estimate it would help me decide whether to try and rebook now, or to wait and hope for a major schedule change/cancellation.
Jul 20, 2021, 1:39 am
#240
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I've flown the first half (SKP-IST-SFO) of an open jaw booking, and the second half (SFO-IST-LHR) is scheduled for 3-September. If Turkey remains on the UK red list, I will not be able to enter the UK. I understand that if I were to change destination right now, that would be a voluntary change and I would be required to pay a fare difference. Is there any way to estimate what that fare difference might be in this situation? Even if it is only a very rough estimate it would help me decide whether to try and rebook now, or to wait and hope for a major schedule change/cancellation.