Guide thread: Cv-19 ticketing, changes, rebooking, cancellation, open ticket options
Jan 6, 2022, 11:57 am
#318
Join Date: Jan 2008
Programs: TK Elite+, DL Plat, Bonvoy Gold, IHG Spire, IC Ambassador, Hilton Gold
Posts: 186
Are TK ticketing agents are as clueless as they seem?
I have a ticket KUL-x/IST-CDG (J) and return CDG-x/IST-KUL (W) for Jan 25. I bought the ticket in Oct,21 that permits free changes. So I attempt to change online but TK website keeps changing my booking to economy class both ways. Either changing one sector to S or E class making the fare as expensive.
So I called the hotline.
First agent insisted on going thru fare basis etc. So he rebooked the ticket and said the fare difference is €3000. WT? Apparently he booked sector by sector and booked it in C class. Return. No, book as original except date changes. The he booked it entirely in economy class but in Y class which triggered a fare difference of €1000+. I had to spoon feed him line by line. In the end got the dates I want, and class, and the final reissue and fare diff is...€55. Agent offered no response. No sorry. No surprise. Nothing. Perfect. Book it. He puts me on hold to direct me to the credit card input line. After all that, the line gets. cut off! And I am back where I am. Anger and frustration...and that was after 1.5 hours on the phone!
Wonder if it's possible to do this online without going thru the grief I did..
I have a ticket KUL-x/IST-CDG (J) and return CDG-x/IST-KUL (W) for Jan 25. I bought the ticket in Oct,21 that permits free changes. So I attempt to change online but TK website keeps changing my booking to economy class both ways. Either changing one sector to S or E class making the fare as expensive.
So I called the hotline.
First agent insisted on going thru fare basis etc. So he rebooked the ticket and said the fare difference is €3000. WT? Apparently he booked sector by sector and booked it in C class. Return. No, book as original except date changes. The he booked it entirely in economy class but in Y class which triggered a fare difference of €1000+. I had to spoon feed him line by line. In the end got the dates I want, and class, and the final reissue and fare diff is...€55. Agent offered no response. No sorry. No surprise. Nothing. Perfect. Book it. He puts me on hold to direct me to the credit card input line. After all that, the line gets. cut off! And I am back where I am. Anger and frustration...and that was after 1.5 hours on the phone!
Wonder if it's possible to do this online without going thru the grief I did..
Jan 6, 2022, 12:16 pm
#320
Join Date: Jan 2008
Programs: TK Elite+, DL Plat, Bonvoy Gold, IHG Spire, IC Ambassador, Hilton Gold
Posts: 186
Jan 9, 2022, 11:31 am
#321
Join Date: Jul 2018
Posts: 24
Tickets bought 12/2020, one way MRU via IST to Europe, both legs cancelled by Turkish. After the cancellations I changed it into open ticket as the destination was still closed and no planning possible.
Jan 9, 2022, 1:16 pm
#322
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Also, if you have rebooked during an earlier version of the policy, then that would have applied.
Jan 9, 2022, 3:05 pm
#323
Join Date: Jul 2018
Posts: 24
I rebooked before 1st June 2022. Does this make a difference so that I could ask them to issue the ticket?
Jan 9, 2022, 4:07 pm
#324
Join Date: Apr 2019
Posts: 164
Btw, any ideas when regular flights Turkey <> Saudi Arabia will resume? The agent today told me TK is operating some flights to Saudi these / next weeks but they are not listed / cannot be booked on TK website. You need to call the CS instead and get a seat through them. Weird.
Jan 11, 2022, 7:24 am
#325
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Jan 11, 2022, 12:06 pm
#326
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
I also have a question for ISTFlyer,
I just had flights cancelled by TK (award ticket Asia to Europe bought end 2021),
can I still convert to open tickets?
and if so what are the rules regarding cabin/fare class availability?
and latest date of travel using the open ticket?
Couldn t find any clear answer on Turkish Airline website.
I just had flights cancelled by TK (award ticket Asia to Europe bought end 2021),
can I still convert to open tickets?
and if so what are the rules regarding cabin/fare class availability?
and latest date of travel using the open ticket?
Couldn t find any clear answer on Turkish Airline website.
Jan 11, 2022, 12:31 pm
#327
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I also have a question for ISTFlyer,
I just had flights cancelled by TK (award ticket Asia to Europe bought end 2021),
can I still convert to open tickets?
and if so what are the rules regarding cabin/fare class availability?
and latest date of travel using the open ticket?
Couldn t find any clear answer on Turkish Airline website.
I just had flights cancelled by TK (award ticket Asia to Europe bought end 2021),
can I still convert to open tickets?
and if so what are the rules regarding cabin/fare class availability?
and latest date of travel using the open ticket?
Couldn t find any clear answer on Turkish Airline website.
You could convert it to an open ticket but if you would like to rebook regardless of award availability, you would need to convert your ticket to an actual ticket and complete travel by 31 May 2022.
Jan 12, 2022, 5:49 am
#329
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
Do you have any link to the current policy allowing travel until 31st of May ?
Last edited by Alfredbali; Jan 12, 2022 at 6:57 am
Jan 18, 2022, 10:11 pm
#330
Join Date: Nov 2014
Programs: Starbucks Gold
Posts: 185
ISTFlyer,
I have flown the part of a SFO-TBS roundtrip paid ticket. I will not be travelling on the scheduled return date. Ideally I would like to make it an open ticket and use it on a later date, I gather that it will be compared to a one way ticket on this route and fare difference charged in which case it useless since one way fares ae almost a 1000$, Is this true(comparison to one way) ?
I am also ok with a voucher refund for future travel. I assume a cash refund for unused portion is not possible.
What options do I have and what is the best way to get it (online vs ticket office/call center) ?
Thanks
Bob
I have flown the part of a SFO-TBS roundtrip paid ticket. I will not be travelling on the scheduled return date. Ideally I would like to make it an open ticket and use it on a later date, I gather that it will be compared to a one way ticket on this route and fare difference charged in which case it useless since one way fares ae almost a 1000$, Is this true(comparison to one way) ?
I am also ok with a voucher refund for future travel. I assume a cash refund for unused portion is not possible.
What options do I have and what is the best way to get it (online vs ticket office/call center) ?
Thanks
Bob