Originally Posted by
abcx
Hmm. Last year they refunded my miles and taxes for an award without any cancellation fee! I guess it was a mistake on their part in my favor, which is shocking!
EDIT: I forgot that there was a schedule change - maybe that's why I got a full refund.
Probably it was a schedule change over 15 minutes or a flight cancellation that waived the change penalty as you mentioned.