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Originally Posted by Kiraly
(Post 29281849)
This info card, which says passport updates must be done in person, was given to me by a CBSA officer at the Vancouver urban enrollment centre five months ago. Curiously, it also gives a fax number for document updates.
Nonetheless, let's take an average member for instance. I think we can agree majority of NEXUS members are not on Flyertalk. Given a passport is valid for 10 years (US, not sure about Canadian), let’s say average member’s passport will expire in 5 years since NEXUS enrollment. Member get this flyer at initial enrollment and very likely don't even have it any longer. What do they do? Check website. Which instructions do you think they will believe to be more authoritative? CBSA webpage or a 5 year old piece of paper? Furthermore some renewals nowadays don't even require an interview. Theoretically, a NEXUS member may not even have to deal with an expired passport situation until years 7, 8, 9, 10 after initial enrollment. Which instructions do you think they will believe? The webpage or a 9 year old piece of paper (assuming they still have it in their possession)? I agree certain updates require a visit to NEXUS office but an update to passport# and expiry date (eg new passport for same nationality as previous passport) isn't one of them. My next trips to Canada are in March, July, and August. I'll report back on my entry experiences to this thread at that time. At those point in time, my previous passport would have been expired 4, 8 and 9 months. Also, why does the FAX number not apply for Vancouver residents?!?!? They don't have option of fax? What happens if you are Vancouver resident and you fax it in? |
Originally Posted by seawolf
(Post 29281947)
Also, why does the FAX number not apply for Vancouver residents?!?!? They don't have option of fax? What happens if you are Vancouver resident and you fax it in?
So much confusing and conflicting information about this aspect of the program. |
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Originally Posted by NA-Flyer
(Post 29282052)
what is the meaning of non-GVRD residents? |
Originally Posted by jasdou
(Post 29274008)
Does anyone have recent experience with passport renewal and updating the information with NEXUS? I do remember the CBSA agent mentionning that I would have to go in-person to update my passport information but the NEXUS website now says that updates can be done through the TTP portal and "that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA".
If I can avoid a trip to the airport just to update my NEXUS/passport data, that would be great, but I want to make sure the information posted online is correct!
Originally Posted by seawolf
(Post 29281947)
I agree certain updates require a visit to NEXUS office but an update to passport# and expiry date (eg new passport for same nationality as previous passport) isn't one of them. My next trips to Canada are in March, July, and August. I'll report back on my entry experiences to this thread at that time. At those point in time, my previous passport would have been expired 4, 8 and 9 months.
Maybe you're technically right, I agree the website should be up to date and accurate, but in a conflict with an agent (invariably, Canadian) who disagrees, it doesn't really matter....you can be technically right, but that's not going to stop them from taking it away if they want. The time we're talking about to update isn't worth the time, hassle, complaints to ombudsman, etc. about the cancellation being improper/unreasonable. It's just much. much, much easier to do in person. |
Originally Posted by emcampbe
(Post 29282318)
It's said that for a couple of years at least. And consensus in talking to several Canadian agents over pretty much my entire Nexus experience, spanning back 10+ years, and including the last couple, is that it needs to be done in person. Experience, in both talking to agents, and that mentioned here in this thread, is that entering in GOES (previously), and presumably, and for me, absent any further evidence, TTP website (now), does not translate over the to the Canadian system. American agents will tell you to use TTP site, Canadian will tell you its not sufficient. I'll take the 10 - 15 extra minutes or so every 10 years to update in person (before my next flight), as I'd rather doubly make sure that they have what they need, rather than find out the hard way they don't. Just my 2 cents.
I have no doubt CBSA Enrollment Centre agents are telling you the truth when they say they don't see updates. But it doesn't mean the inspection PoE agents don't see the updates from TTP. Furthermore in section 9.2, it states that during inspection at PoE, a mandatory referral to secondary inspection for "a member who is travelling on expired immigration status documents." We have FT datapoints indicating those who updated only online did not get send to secondary. First hand experience, I did not get sent to secondary entering Canada twice after expiry of original passport. In fact, the entry this week was the easiest land border entry ever. I drove up to NEXUS booth, agent asked anything to declared? I replied no and was waived off. Usually they would at least have me roll down the 2nd row tinted windows of SUV to confirm no other passengers.
Originally Posted by emcampbe
(Post 29282318)
Again, according to Canadian agents, at least many of them, they disagree. And that means its best to take the few extra minutes to get it done to ensure a level of compliance that agents agree with.
Maybe you're technically right, I agree the website should be up to date and accurate, but in a conflict with an agent (invariably, Canadian) who disagrees, it doesn't really matter....you can be technically right, but that's not going to stop them from taking it away if they want. The time we're talking about to update isn't worth the time, hassle, complaints to ombudsman, etc. about the cancellation being improper/unreasonable. It's just much. much, much easier to do in person. I don't want to have to go back and quote the old post containing the tally of datapoints of people who actually lost NEXUS due to failure to update (passport#/expiry date only) in person vs. datapoints of people who continued to be able to use NEXUS after updating online only. If I recall, the last count for the former is 0 while the later is greater than 0 and that doesn't even include my personal experience with my Dec 2017 passport expiration. In summary,
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Hi all.
Out of curiosity. Has anyone gone through name change for the nexus card? Well, me and the family change our family name but since our passport was all pretty new, I decided to change just my passport with the new name. Well, coincidentally my Nexus card expired. So I went to the TPS and renew my card with new info on my passport and I was expecting to be called for interview. Well, I didn't. Got the renewal approved and sent to me with my old name. So I'm guessing, I'll have to do one of the visit to the office in the border to show the legal paper work including my new passport and have them re-issue a new one? Is that how it works? I tried to do it online and it wouldn't let me. Also, for the rest of my family, do I need to change their passport first with the new name before we can update the nexus with the new name? The rest of my family's nexus card are also expiring so I'm trying to figure out what's the best way to do it. Any suggestion? I live in Seattle and I'm an American. From what I heard, the DT Seattle office is like almost impossible to get in since they are so busy and I'm not quite sure whether I need to schedule an appointment to see any of them? My choice is either DT Seattle or the Blaine border crossing nexus. Can anyone give me an advise? Many thanks everyone. |
I actually called our local Nexus office after submitting my new passport number on line and was told to come in to be on the safe side and maybe avoid a secondary inspection. As I mentioned before, I had no problems traveling by car back and forth but I wanted to make sure everything was order for flying in and out of Canada.
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Originally Posted by ledude
(Post 29286841)
Hi all.
Out of curiosity. Has anyone gone through name change for the nexus card? Well, me and the family change our family name but since our passport was all pretty new, I decided to change just my passport with the new name. Well, coincidentally my Nexus card expired. So I went to the TPS and renew my card with new info on my passport and I was expecting to be called for interview. Well, I didn't. Got the renewal approved and sent to me with my old name. So I'm guessing, I'll have to do one of the visit to the office in the border to show the legal paper work including my new passport and have them re-issue a new one? Is that how it works? I tried to do it online and it wouldn't let me. Also, for the rest of my family, do I need to change their passport first with the new name before we can update the nexus with the new name? The rest of my family's nexus card are also expiring so I'm trying to figure out what's the best way to do it. Any suggestion? I live in Seattle and I'm an American. From what I heard, the DT Seattle office is like almost impossible to get in since they are so busy and I'm not quite sure whether I need to schedule an appointment to see any of them? My choice is either DT Seattle or the Blaine border crossing nexus. Can anyone give me an advise? Many thanks everyone. |
Nexus
If I visited other countries since I got approved for Nexus do I need to inform CBP of that?
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No, they already know.
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Originally Posted by Daniel Solis
(Post 29290049)
If I visited other countries since I got approved for Nexus do I need to inform CBP of that?
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Originally Posted by seawolf
(Post 29282394)
First off, which CBSA agents are we talking about? Those sitting behind a desk an an enrollment centre or those doing the actual inspection at PoE or another group? Different teams have could have different access to CBSA systems. For example, if you refer to sections 7 and 8 of ENF-29, you'll see the NEXUS application process involves checking various databases by CBSA PC (Processing Centre). Interesting enough, section 8.2 states that CBSA personnel at enrollment centres (EC) do not have access to these databases. That is evidence that CBSA EC officers may not have visibility on the overall NEXUS IT architecture ("big picture").
I have no doubt CBSA Enrollment Centre agents are telling you the truth when they say they don't see updates. But it doesn't mean the inspection PoE agents don't see the updates from TTP. Furthermore in section 9.2, it states that during inspection at PoE, a mandatory referral to secondary inspection for "a member who is travelling on expired immigration status documents." We have FT datapoints indicating those who updated only online did not get send to secondary. First hand experience, I did not get sent to secondary entering Canada twice after expiry of original passport. In fact, the entry this week was the easiest land border entry ever. I drove up to NEXUS booth, agent asked anything to declared? I replied no and was waived off. Usually they would at least have me roll down the 2nd row tinted windows of SUV to confirm no other passengers. As indicated throughout the years, you can update if you want. But please don't start with the fear mongering again. I don't want to have to go back and quote the old post containing the tally of datapoints of people who actually lost NEXUS due to failure to update (passport#/expiry date only) in person vs. datapoints of people who continued to be able to use NEXUS after updating online only. If I recall, the last count for the former is 0 while the later is greater than 0 and that doesn't even include my personal experience with my Dec 2017 passport expiration. In summary,
Nonetheless, she was able to go to the USA via YVR a few weeks ago (one day after she got her new passport) - obviously, the Global Entry machine could not read her passport. But she was able to enter her nexus card information to the machine, and then the US customs agent did ask her about the lack of linkage. She said she would do so in a timely manner (we live in Ottawa) - so she was let into the US. I guess the options are for her to go to the enrollment centre in Ottawa and do it then ( a couple of years ago, my wife and I went to the enrollment centre in Toronto and got our new passport linked to our pre-existing nexus cards). But I guess the other way is to do it on-line. However, we are having trouble with the new re-designed web site , in try to figure out how to do that. Where would I find the instructions for her to do that? |
You have to create a new account on the TTP website. You should be able to obtain the link via the NEXUS pages on either the CBSA or CBP sites. Part of the account enrollment would ask if you are currently a member of a TTP and link via PASSID. Once account is created you should be able to update an expired passport.
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Does anyone know if NEXUS enrollment centers in the US are affected by the government shutdown? I've seen some reports that some Global Entry ones are closed, but how about NEXUS?
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