But that's just the thing. CBSA's published rules say that updating in GOES is enough and visiting a NEXUS office in person is NOT necessary for passport updates. We've done our jurisprudence by following CBSA's published rules. Here's another published-by-CBSA guide and hosted on CBSA's servers, that says the same thing. Update passport and address information in GOES. All other updates require a visit in person.

Where is it documented by CBSA that we have to visit the office in person for passport updates? Nowhere. The only "documentation" of the sort is by random strangers posting about their experiences on an air travel web forum.

We are doing our due diligence by following what CBSA says to do in all of its published documentation in regards to passport updates. By updating in GOES only, we are in full compliance with all program rules. If CBSA isn't getting passport updates from GOES like it is supposed to, then it has an IT problem that should be fixed. There are no "privacy issues" and we are not in non-compliance if we update in GOES like all of CBSA's rules say to do.

I strongly suspect the CBSA web site is correct, but that CBSA has a massive retraining job to do when it comes to their agents who are convinced they know better than their own employer.

I agree entirely - the question is are you willing to take the chance that an agent will insist you needed to go into an office to update, and disagree with them?

I state again that an agent can take away your Nexus just because they don't like your hair. Stretching there, but they can pull your Nexus for any reason, leaving you to appeal it down the road. Sure, you might knock up a win for being right, but do you want to be Nexus-less or have a note on your file?

Is the chance worth not taking a 5-10 minute wait in a Nexus office, if you're using it at an airport with a Nexus office anyways?

Not at all. Even when I'm using it at land borders, I intend to err on the side of caution and stop by CBSA with every new document I get.

Thankfully, my passport and driver license both expire in 2021, and my green card in 2025. So I won't have to worry about it for a while. :D

this. it's not like you need to make an appointment at any office you're near, land or air.

Instructions given by a representative/official does not mean it is correct.

There is a reason why HUACA is a mantra on FT. :)

hmmmmm, customer service rep with zero life altering capability. Or CBP/CBSA officer with the ability to revolk your trusted traveler credential and make further international crossings cumbersome. Yeah sure, huaca. lol

They won't revoke your NEXUS membership because you followed the rules and used GOES to update. Has there ever been a case of that happening?

The fact remains that the only source of a requirement to visit the office in person to update a passport with CBSA is from strangers on the internet posting on Flyertalk.

I guess to continue the derail, you state a fact, that is not actually a fact. To each his own on how or when the report their personal info, but yours also is an OPINION.

You seriously think a CBSA officer can individually revoke your membership by simply checking a box on a system without filing supporting paperwork/evidence? Let that individual officer document revoked due to not updating passport in person.

If you receive such a letter you were revoked for that reason, then submit CBSA website printout directing updates should be performed on GOES to:

How to file a review for: Membership in a Trusted Traveller Program

Suggesting that you should update in person merely perpetuates the officer’s ignorance.

Oh the things you can lose your NEXUS for:

http://www.ctvnews.ca/canada/powerba...-way-1.2733537 (emphasis added)

I'm not a Powerball ticket buyer, but thought this was interesting.

Thanks. Didn't know that.

19 U.S.C. §1305

Shades of the old Irish Sweepstakes days when lottery tickets were illegal in the U.S., before various governments took over the "numbers racket," realizing there was serious money to be made.

Who could imagine it's illegal for a foreigner to bring back into the U.S. a lottery ticket that he or she had previously purchased legally within the U.S.?

Indeed good to know for those who might be affected, but the kindest comment I can make is that the law insofar as lottery tickets is concerned appears badly outdated. :td:

What I find crazy is that it's not like the statute quoted has been around for hundreds of years untouched/unmodified. It apparently was modified around 1993 to allow tickets printed in Canada for US lotteries to be imported (probably to comply with NAFTA). You would have thought that they would have just gotten rid of the restriction all together!

(And I guess technically I can lose my NEXUS card for bringing across the border a newspaper containing an *ad* for Lotto 6/49 if the agent feels like it!)

Well...except that's not my source...I've heard it directly from multiple different CBSA officers in the Nexus office - and 100% of the time the same answer. Now, be that as it may that I'm in fact, posting this on Flyertalk, and while no one (I am aware of) on this forum was there to witness these incidents, but the above gives me reason enough to think that there are many officers out there that consider this a requirement.

Besides, have no idea why I (or any poster on FT, for that matter) would encourage people to go to the office if we hadn't been instructed that way.

Perhaps...if that is indeed the case. For me, an extra 10 minutes every 10th year or so is worth it to me rather than the potential time and energy that I might need to devote on contesting a revocation, not to mention, that these notes on your file may or may not be completely removed for years...or ever. But that's just me...YMMV, of course. Note also that of the several times I've gone to have my passport updated in person (after updating in GOES), they always take a copy. I've never been refused the update there (as I have for DL update, for example).