Please note that the above document was issued on 6-17-2005 and the WHTI was effective 6-1-2009, so the document was probably accurate until then.

Good point. Might be out of date.

However, be aware that the ENF29 document is linked from CIC Operational bulletins and manuals
webpage last modified DEC 30 2016. It may/may not be stale.

How to Update Your US Passport with Canada for Nexus
 

Call the Canadian Processing Centre with responsibility for residents of the United States:

• 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in GOES does not reach Canada.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: http://www.cbsa-asfc.gc.ca/prog/nexu....html#info-reg

Thanks for the tip.

Thanks for posting that. Just got NEXUS last year and renewed US Passport in Dec. Updated GOES right away but didn't know this had to be done too. Very easy to tko.

It's not supposed to be required; CBSA is supposed to be getting updates made in GOES. But for some reason they aren't. Here's to hoping the bug gets fixed soon.

Do you have specific official statements that GOES updates are supposed to go to the Canadian side? Or that this is a 'bug.'

My opinion: It's not, possibly due to privacy regs. Canadian officials in person have always, always told me I needed to update in person and that they don't get GOES updates. No hint that 'yeah, we're supposed to get it, but it doesn't work.' The only info. that Canadians seem to get from GOES is the application itself. Given that process seems to work fine, I believe its intentional that GOES updates don't go to Canada.

http://www.cbsa-asfc.gc.ca/prog/nexu...nnees-eng.html

In reality, that's not the case. Wife renewed passport, updated on goes, dropped by YVR, agents confirmed they still see the old passport details, and took a copy of the new one.

will check in again in ten years and see if they've improved things

Ten years is a very long time. I am sure it will be rectified by then.:)

It was a little tongue in cheek (only because my kid's passport will need to be updated in 4 years)

With the long validity of passports now, it's literally a once a decade update for adults to save all the arguments back and forth

I don't see how privacy regulations apply to prevent updates from GOES but not on the initial application from GOES. Is it an intentional functional gap, maybe given it's been reported as an issue for quite some time don't really see privacy regulation as cause.

Privacy is just a guess. I have no idea if this is the case or not.

I have to do a renewal soon, so maybe I'll try and read the fine print, but my guess is as an application to a trusted traveler program managed by both the US and Canada, when signing the application, you are specifically giving permission for the information on the application to be shared with CBSA and CBP.

GOES itself is managed only by the US CBP/DHS. It is quite possible that CBP/DHS is not permitted to share additional info. entered into this computer system, which is what new passport info. would be. Again, I don't have knowledge of this specifically, but wouldn't surprise me at all if this was the cae.

It is an international gap. GOES is the US CBP portal. As a US portal it serves the American people on a few levels, and a single one for Canadians. Nexus is a bi-national program, which is why there is a CBP & a CBSA agent involved in each interview, with one of those officers working in a foreign country.
The functioning of Nexus defaults to the GE system at a CBP POE (imo, they added GE for non-nationals to use one system for process) for Americans when they enter the USA, GE is not shared with Canada, hence GE is a nothing burger going north.international gap.

The above makes perfect sense when you remember that there are 2 sovereign countries sharing a program. I suppose if Canada were to establish its own web based application process, instead of the paper application, then maybe the 2 systems could talk (highly doubtful, imo)

Maybe there were high hopes of actually integrating the 2 sovereign process, and the wording was left as a marker on the web page. But as I was told, and many in this thread have posted their actual experience, GE either refuses to push the info or is unable to send it. So a quick unannounced visit to update docs and you're good for another 5 yrs.

I get that many Americans chose Nexus over GE cuz its cheaper than GE. It may be a challenge for some to actually visit an office, but the program was not designed to save someone money. It is to expedite travel between the US & Canada, which is where the Nexus offices are located.

Yes, all of the published rules and guidelines from CBSA on this matter say that passport updates should me made in GOES, and that in-person visits to the CBSA office for this purpose are not required. So obviously it's supposed to be working.

What privacy regs? There aren't any in this case. We apply in GOES, and CBSA gets all of that information. CBSA's official word is that we're supposed to use GOES for passport updates too, but front line officers tell us that that doesn't work. The only explanation that makes sense to me is that US CBP's IT department has failed to flip some digital switch that pushes passport updates through to CBSA. Until it's fixed (or until CBSA gives up on CBP fixing it and changes the official guidelines) there's going to be a discrepancy between what CBSA says we should be doing and what we actually have to do.