Last edit by: TWA884
Remote Interview Pilot for Trusted Traveler Programs
Eligible Trusted Traveler Program (TTP) members can now complete enrollment interviews with a CBP officer through video teleconferencing, while ensuring that the remote interview process maintains high security and privacy standards.
Eligibility
Some renewing Global Entry members who are conditionally approved are eligible to participate in the pilot. Renewing NEXUS, FAST and SENTRI members will be integrated into the pilot through a phased approach. First-time TTP applicants are not yet eligible to participate. NEXUS and FAST-North interviews at Canadian enrollment centers remain suspended until further notice.
Criteria
To be eligible for the remote interview pilot, TTP members must:
- Be conditionally approved for a TTP renewal;
- Be at least 18 years of age;
- Have a photo on file with CBP that was taken (1) within the past 10 years, and (2) after the applicant was 14 years of age; and
- Have previously submitted fingerprints to CBP.
To schedule a remote interview, eligible applicants may log into their TTP dashboard and select the “Scheduling Your Remote Interview” link. CBP recommends that applicants verify their e-mail address of record by using the “Edit Profile” link prior to scheduling a remote interview. Doing so will ensure that the applicant receives appointment details and reminders.
Technology Requirements
CBP will use Zoom for government videoconferencing software to conduct the remote interviews. Applicants should ensure that their computer, tablet, or smartphone has a working microphone and camera, and that their device is capable of running the Zoom platform prior to scheduling their interview appointment.
Document Requirements
Applicants who schedule remote interviews will be able to access a virtual waiting room up to 15 minutes prior to their scheduled interview time through their TTP dashboard or the CBP OneTM Mobile Application, available for free in the Apple App Store and Google Play. Interviews will take approximately 15 minutes. Applicants should be prepared to show the following documents during their remote interview:
- A valid passport. Applicants should bring all of their current passports to the interview so the information can be added to their file.
- Documents providing proof of residency. Such proof may include a driver's license, mortgage statement, rental payment statement, or utility bill that features the applicant’s current home address.
- A permanent residence card (if applicable).
Remote Interviews for Global Entry [Renewals Only / Not Yet Available for NEXUS]
#46
Join Date: Apr 2021
Posts: 2
Thanks. I was looking for information on this and this this thread was really the only information I could find online when searching for information on this option. I joined to share my experience since there is not a lot of information yet about this interview option.
#51
Join Date: Jun 2009
Posts: 42
I am Canadian, with a pending NEXUS application
I have yet to see any remote availability.
This is despite regular checks and even just as others were saying multiple slots available.
Just thought I would add this data point. It seems that it may not be available to NEXUS/Canadian apps?
Anyone else in this circumstance get an appointment?
I have yet to see any remote availability.
This is despite regular checks and even just as others were saying multiple slots available.
Just thought I would add this data point. It seems that it may not be available to NEXUS/Canadian apps?
Anyone else in this circumstance get an appointment?
#52
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
I am Canadian, with a pending NEXUS application
I have yet to see any remote availability.
This is despite regular checks and even just as others were saying multiple slots available.
Just thought I would add this data point. It seems that it may not be available to NEXUS/Canadian apps?
Anyone else in this circumstance get an appointment?
I have yet to see any remote availability.
This is despite regular checks and even just as others were saying multiple slots available.
Just thought I would add this data point. It seems that it may not be available to NEXUS/Canadian apps?
Anyone else in this circumstance get an appointment?
#53
Join Date: Dec 2007
Location: Israel
Programs: UA Platinum, LY Silver
Posts: 630
Where does the option for a remote interview appear? When I click on "schedule interview" for my Global Entry renewal, I only see US, Canadian, and a couple international locations. I don't see an option to schedule a remote interview via Zoom, even though on the page where the "schedule interview" button appears, it says "Attend an in-person or remote virtual interview". Any help greatly appreciated
#54
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
Where does the option for a remote interview appear? When I click on "schedule interview" for my Global Entry renewal, I only see US, Canadian, and a couple international locations. I don't see an option to schedule a remote interview via Zoom, even though on the page where the "schedule interview" button appears, it says "Attend an in-person or remote virtual interview". Any help greatly appreciated
#55
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,647
Where does the option for a remote interview appear? When I click on "schedule interview" for my Global Entry renewal, I only see US, Canadian, and a couple international locations. I don't see an option to schedule a remote interview via Zoom, even though on the page where the "schedule interview" button appears, it says "Attend an in-person or remote virtual interview". Any help greatly appreciated
#56
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
Where does the option for a remote interview appear? When I click on "schedule interview" for my Global Entry renewal, I only see US, Canadian, and a couple international locations. I don't see an option to schedule a remote interview via Zoom, even though on the page where the "schedule interview" button appears, it says "Attend an in-person or remote virtual interview". Any help greatly appreciated
Sounds like the option is not offered to everyone.
#57
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
When I click the "Schedule Interview" button, a new Schedule Appointment screen appears. The screen contains a radio-button selection for Appointment Type forcing a selection of In-Person or Remote. If I select In-Person, the usual screen of finding a appointment at a physical location appears. Remote shows a calendar of available appointments. None for NEXUS renewals.
Sounds like the option is not offered to everyone.
Sounds like the option is not offered to everyone.
#59
Join Date: Dec 2007
Location: Israel
Programs: UA Platinum, LY Silver
Posts: 630
I'm renewal. I believe, strangely, it may be related to the fact that since my last renewal I got a new driver's license (same number, but it's Real ID). My father also found himself in the same position and went to schedule, didn't have the option to do a remote interview, so he booked an in-person. When he went to reschedule, he was offered the option for a remote interview. I might try that unless anyone knows why I'm not being presented the option for a remote interview.
#60
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
I'm renewal. I believe, strangely, it may be related to the fact that since my last renewal I got a new driver's license (same number, but it's Real ID). My father also found himself in the same position and went to schedule, didn't have the option to do a remote interview, so he booked an in-person. When he went to reschedule, he was offered the option for a remote interview. I might try that unless anyone knows why I'm not being presented the option for a remote interview.