Remote Interviews for Global Entry [Renewals Only / Not Yet Available for NEXUS]
 

There was an opening for a NEXUS interview in March at Fort Erie, ON and signed up for it a couple weeks ago. I don't expect it to take place, so I hit the Reschedule button a few minutes ago. In doing so, it offered me the option of conducting my interview via Zoom. I accepted and went to schedule. There were no dates available. Is this Zoom option something new that may not be completely rolled out yet? Anyone else know or hear anything about Zoom interviews for TTPs?

This option has recently been mentioned in a couple of other threads:

I check yesterday and today for my applications and did not see get a virtual option for appointments.
funny this came up I said a few days ago they need to do a virtual part and for in office stuff like fingerprints. Will need this option to help the backlog ( was approved aug 2019 and interview was feb 2020 and got cancelled and had to continually reschedule)

I called my closest NEXUS enrollment center yesterday. I asked about the online interviews and when they might become available. The person answering indicated that they had only received official notification that online interviews were going to happen the day before and that no roll-out dates had been communicated.

thanks for posting can’t wait to see that option

Were you inquiring on behalf of a NEXUS renewal application?

No. But I already have GE, so my picture, passport, and fingerprints are already on file. The US will just need to share with Canada. That may be why I am being offered a remote interview and not required in person.

Mine was approved (Renewal) past Saturday (after 17 months) with Remote option - however no dates available. My partners renewal was approved in one day and she has remote option enabled just now (17 months after approval). However no dates available. I fail to understand the wisdom of an "interview" when everything else checks out - and If updated photos are needed - ask us and we shall upload!

I currently have an interview appointment in May for when I'm going to be in Phoenix and checking today to see if there were any better times available I was also given the option for an interview via zoom. Depending how these pan out I may switch to an online interview to avoid the hassle of going for an in person one. This is for my first GE renewal fwiw. Honestly kinda annoyed that I have to interview again but it's worth it in the end.

Just tried to apply for remote interview today and no availability. Sounds like it's new and they have not opened any slots yet so just have to wait!

I signed up for and completed a remote interview today. It was wonderful! I was conditionally approved on Thursday morning and there was nothing free when I first checked. Thursday night they had appointments available all day on Saturday (today)

the interview took about 5 minutes total and the agent was very friendly and said this was a pilot program they were trying out and hoping it will become the norm. He said I was one of the first

only advice i have is to keep checking and look for saturdays?

Was this for NEXUS or Global Entry? I see nothing available for NEXUS. Thanks.

was global entry. Nothing was available for any date when I first checked and then all of a sudden those Saturday ones appeared on 2 days notice w no other dates available

Thanks for sharing this! Did you see this option when you selected a specific location? I've been trying to schedule a virtual interview after being conditionally approved for a GE renewal, but not seeing the option when trying to reschedule my in-person appt for SFO.

I logged in today and I saw the option for remote interview, but there were no remote interview dates available at all.

However, I noticed that an extra year has been added to my account to do the interview. That is, you now seemingly get 2 years to complete the interview from the date when you get conditionally approved (YMMV).