Aug 28, 2022, 10:44 pm
Last edit by: TWA884
Remote Interview Pilot for Trusted Traveler Programs
Eligible Trusted Traveler Program (TTP) members can now complete enrollment interviews with a CBP officer through video teleconferencing, while ensuring that the remote interview process maintains high security and privacy standards.
Eligibility
Some renewing Global Entry members who are conditionally approved are eligible to participate in the pilot. Renewing NEXUS, FAST and SENTRI members will be integrated into the pilot through a phased approach. First-time TTP applicants are not yet eligible to participate. NEXUS and FAST-North interviews at Canadian enrollment centers remain suspended until further notice.
Criteria
To be eligible for the remote interview pilot, TTP members must:
- Be conditionally approved for a TTP renewal;
- Be at least 18 years of age;
- Have a photo on file with CBP that was taken (1) within the past 10 years, and (2) after the applicant was 14 years of age; and
- Have previously submitted fingerprints to CBP.
To schedule a remote interview, eligible applicants may log into their TTP dashboard and select the “Scheduling Your Remote Interview” link. CBP recommends that applicants verify their e-mail address of record by using the “Edit Profile” link prior to scheduling a remote interview. Doing so will ensure that the applicant receives appointment details and reminders.
Technology Requirements
CBP will use Zoom for government videoconferencing software to conduct the remote interviews. Applicants should ensure that their computer, tablet, or smartphone has a working microphone and camera, and that their device is capable of running the Zoom platform prior to scheduling their interview appointment.
Document Requirements
Applicants who schedule remote interviews will be able to access a virtual waiting room up to 15 minutes prior to their scheduled interview time through their TTP dashboard or the CBP OneTM Mobile Application, available for free in the Apple App Store and Google Play. Interviews will take approximately 15 minutes. Applicants should be prepared to show the following documents during their remote interview:
- A valid passport. Applicants should bring all of their current passports to the interview so the information can be added to their file.
- Documents providing proof of residency. Such proof may include a driver's license, mortgage statement, rental payment statement, or utility bill that features the applicant’s current home address.
- A permanent residence card (if applicable).
Remote Interviews for Global Entry [Renewals Only / Not Yet Available for NEXUS]
May 20, 2021, 10:09 am
#106
Join Date: Jan 2017
Posts: 66
May 20, 2021, 10:58 am
#107
Join Date: Aug 2014
Posts: 736
May 28, 2021, 7:43 pm
#110
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Response I received today when inquiring about the process of the new Remote interview + NEXUS:
From: CBP Information Center <[email protected]>
Date: Wed., Apr. 14, 2021, 5:10 a.m.
Thank you for contacting the CBP Traveler Communications Center.
We apologize for the difficulty you have experienced finding an interview appointment at your preferred location and time.
Remote interviews are in the trial phase and are not yet widely available. If you see the option to schedule a remote interview on your dashboard, please note that there may not be any availability for several months. Please continue to monitor your dashboard for remote interview availability or schedule an in-person interview at an Enrollment Center.
Due to the temporary restrictions on non-essential travel at U.S. land borders, NEXUS and U.S.-Canada FAST interviews at U.S. and Canadian enrollment centers will remain suspended until further notice. SENTRI and FAST-South enrollments on the southern border may also be limited. CBP reminds all travelers that crossing a U.S. land border for the purpose of visiting a Trusted Traveler Programs enrollment center is non-essential travel.
In order to minimize the impact of the enrollment centers closure on Trusted Traveler Programs applicants, CBP has extended the period of time that applicants have to complete the enrollment process. Every applicant now has 730 days (24 months) from the date that CBP conditionally approves his or her application to schedule an interview. If you have an interview scheduled on your TTP account when you reach the 730 day mark – even if this interview has not yet occurred – your application will remain valid. In addition, CBP will extend for up to 24 months the program benefits of members who apply for renewal before their current membership expires.
If you need further assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP Traveler Communications Center.
From: CBP Information Center <[email protected]>
Date: Wed., Apr. 14, 2021, 5:10 a.m.
Thank you for contacting the CBP Traveler Communications Center.
We apologize for the difficulty you have experienced finding an interview appointment at your preferred location and time.
Remote interviews are in the trial phase and are not yet widely available. If you see the option to schedule a remote interview on your dashboard, please note that there may not be any availability for several months. Please continue to monitor your dashboard for remote interview availability or schedule an in-person interview at an Enrollment Center.
Due to the temporary restrictions on non-essential travel at U.S. land borders, NEXUS and U.S.-Canada FAST interviews at U.S. and Canadian enrollment centers will remain suspended until further notice. SENTRI and FAST-South enrollments on the southern border may also be limited. CBP reminds all travelers that crossing a U.S. land border for the purpose of visiting a Trusted Traveler Programs enrollment center is non-essential travel.
In order to minimize the impact of the enrollment centers closure on Trusted Traveler Programs applicants, CBP has extended the period of time that applicants have to complete the enrollment process. Every applicant now has 730 days (24 months) from the date that CBP conditionally approves his or her application to schedule an interview. If you have an interview scheduled on your TTP account when you reach the 730 day mark – even if this interview has not yet occurred – your application will remain valid. In addition, CBP will extend for up to 24 months the program benefits of members who apply for renewal before their current membership expires.
If you need further assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP Traveler Communications Center.
May 28, 2021, 8:01 pm
#111
Join Date: Apr 2021
Posts: 13
When I sign in, I read:
I read this as "I have until Thursday, April 6, 2023" (730 days from conditional approval) to schedule an appointment - so I will take my sweet time, or until I know I will be travelling to an airport with an enrollment centre.
Schedule your appointment as soon as possible. If you do not select an appointment date by Thursday, April 6, 2023, your application will be deleted from the system. You will be required to resubmit your application and pay the application fee again.
May 28, 2021, 8:11 pm
#112
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Going by the e-mail you shared, I think (a) is the correct interpretation:
If you have an interview scheduled on your TTP account when you reach the 730 day mark – even if this interview has not yet occurred – your application will remain valid. In addition, CBP will extend for up to 24 months the program benefits of members who apply for renewal before their current membership expires.
May 28, 2021, 8:22 pm
#113
Join Date: Apr 2021
Posts: 13
I a thread for the sole purpose of receiving notifications when there are new NEXUS only remote interview slots open.
Please Subscribe and only reply to the post when you finally see NEXUS remote interview slots open.
The thread:
https://www.flyertalk.com/forum/trus...fications.html
Please Subscribe and only reply to the post when you finally see NEXUS remote interview slots open.
The thread:
https://www.flyertalk.com/forum/trus...fications.html
May 28, 2021, 8:29 pm
#114
Join Date: Apr 2021
Posts: 13
Thanks, capedreamer - I am definitely going by (a).
May 28, 2021, 8:56 pm
#115
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Thanks, capedreamer - I am definitely going by (a).
Jun 1, 2021, 1:02 pm
#116
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Maybe there is hope for NEXUS remote interview
https://www.cbp.gov/travel/trusted-t...veler-programs
https://www.cbp.gov/travel/trusted-t...veler-programs
Some renewing Global Entry members who are conditionally approved are eligible to participate in the pilot. Renewing NEXUS, FAST and SENTRI members will be integrated into the pilot over the next several weeks through a phased approach. First-time TTP applicants are not yet eligible to participate. Due to the temporary restrictions on non-essential travel at U.S. land borders, NEXUS and FAST-North interviews at U.S. and Canadian enrollment centers remain suspended until further notice.
Jun 1, 2021, 1:15 pm
#117
Join Date: Apr 2021
Posts: 13
Thanks, Seawolf14 !
Question: Did you learn of this after subscribing for email alerts? https://public.govdelivery.com/accou...subscriber/new
And if so, which alert did you subscribe to? (There are a lot...)
Question: Did you learn of this after subscribing for email alerts? https://public.govdelivery.com/accou...subscriber/new
And if so, which alert did you subscribe to? (There are a lot...)