Thanks. I thought I had read somewhere (maybe I misunderstood) about not expecting email updates.

LAX

Here's the answer to my question: after reviewing the Canadian source law for Nexus, I took the view that the date on which my residential address changed was the correct date on which to inform Nexus of that change. So today, as I departed Canada, I went to the enrollment centre at YVR and asked if I could update my residential address. The clerk said no problem, took a copy of my Nexus card and asked me to write my new residential address address next to the card copy. I asked if I needed to separately inform the US side and he said no, they would ensure the change was made on both sides.

EDIT: So, about 4 days after departing Canada, I checked the Nexus system and saw that my residential address had not updated on the US side. I was a bit dubious about what the Canadian agent had told me when I updated the residential address on the Canadian side as it was inconsistent with the balance of the commentary about the Canadian and US systems not "talking" to each other. So I'm making a trip to US-based enrolment centre to ensure that the residential address is updated and I am not at risk of ineligibility because of a failure to update particulars.

Hello

After the citizenship informatiom change on the nexus file, can we keep using the nexus card with the old nationality? I am planning a trip to europe but if I ask for card replacement it will arrive after 1 month.

There is an inherent assumption being made here that CBP/CBSA officers at PoE operationally uses the TTP website.

It is possible that TTP is just a (one-way) data entry website that feeds into CBP/CBSA systems. As such updates made by officers directly in actual CBP/CBSA systems don’t reflect in TTP.

Just saying there could be alternative explanations that what CBSA told you is also accurate.

Mine did not update automatically after the CBSA at YYZ updated it. In fact, I was given a handout with instructions as to next steps. Still seems incredible to me that the two systems don’t communicate.

i understand this program is operated by the US side but not being able to use a Canadian # for communications is frustrating and more.

That could well be, but I was suspicious of the accuracy of the CBSA told me at the time, as it contradicted everything I'd ever read about how the systems work (or don't work, as the case may be). The conclusion that I've reached is if one cannot update details online or over the telephone, and if after having made changes on the Canadian side those changes don't show up in one's TTP account, then a trip to a US enrolment centre is required.

yeah.

my understanding is updating TTP website (and previously, GOES, at least passport updates, propagates the US side only, and doesn’t filter through to the Canadians. Sort of squares why US officers, at least IME, say updating passport info. online is sufficient, and Canadian officers say that you need to bring your passport into an enrollment center. My process has always been to update TTP with new passport info as soon as I receive it, and then drop into an office next time it is convenient to update it there as well.

CBSA officers performing which role (eg enrollment centre/primary/secondary etc)?

CBSA documentation indicate primary CBSA officer has different access to different systems than CBSA officers in secondary and presumably CBSA officer in NEXUS enrollment centre have different access/different systems

Numerous data points indicate updated passports not being shown to a CBSA officer at an enrollment centre has zero effect on ability to use NEXUS.

The system a NEXUS traveler care the most about is what is seen at primary/secondary. If an update can be performed in TTP, enrollment centers not getting the update isn't really important.

these are at enrollment centers (probably always YYZ, but can’t swear I didn’t hear about this at others also).

I also realize CBSA website (IIRC) says to update online. Honestly, my Nexus is worth more to me than to lose due to some admin error (if it comes down to a dispute with an officer, guess who always loses, no matter who is correct), so I’d rather make sure it is correct than not. If it means I need to wait 20 minutes at an enrollment center every 5 years (dual US-Canada citizen here, so 2 passports) to ensure it added properly on both sides, than so be it. I’ve seen and heard enough seemingly crazy disputes between pax and officers, luckily none that I’ve been a part of, to know that I don’t want to test it.

yes you can definitely do the update for CBSA in person but……it’s not necessary

The last time a CBSA officer located in an enrollment centre (or anywhere for that matter) has physically seen/touched my passport was May 29 2013. That is when I had my first and only NEXUS interview and it involved a 4 hour turnaround into YUL from LGA. This passport expired in 2017.

I’m currently on my 2nd passport which CBSA has not seen/touched. The 2017-expired passport was replaced with a 1-year limited validity and updated on GOES/TTP only. Used NEXUS air/land in both directions repeatedly no problem/no questions.

Had a no-interview NEXUS renewal in December 2017 with the limited validity passport. Continued to used NEXUS air/land in both directions no problem/questions throughout 2018. Replaced limited validity with full 10 year in late 2018 and updated on TTP/GOES only. Continued to used NEXUS air/land both directions no problem/questions.

No interview NEXUS renewal in 2022. Still continuing to use NEXUS air/land both directions no problem/questions. Was even sent to secondary once by CBSA and questioned on frequent entry. Passport on NEXUS profile didn’t even come up as a question.

7 years (at least 40 entries into Canada and one CBSA secondary) worth of first hand experience of successful NEXUS travel since my first NEXUS-enrollment-center-seen passport expired that a passport update at an enrollment center is not necessary.

FWIW... our data points agree with seawolf , as recently as today.

Both my wife and I have new passports - the one I renewed my NEXUS application with has since expired, while my wife's old passport is now invalid, but hasn't technically expired. Both of us updated our information on TTP.

We've entered Canada multiple times and had zero issues with either CBSA or CBP. We've used everything from land crossings (Peace Arch, the Blaine truck crossing, the Whirlpool Bridge...) to the NEXUS lines for faster security screening at YVR and YYZ to using it at the airports. We've never been questioned about it at all and it's been completely trouble free.

Not sure if this is the right place to ask this, but here goes: I'm an American-Canadian dual national residing in Canada. I want to apply for Nexus. A friend tells me that the American and Canadian application processes and Nexus cards are different. He says that one card works in one direction and the other works in the other direction. This doesn't match my understanding. I mean, I know that you have to interview with offices of each nation, but I thought the resulting Nexus card had the same features, so any Nexus holder can use the Nexus lanes in either direction. Who's right? Do I have to decide whether to apply as an American or a Canadian? Or, does it not matter? Any help? Thanks!

Not being American, I can't say for 100% certainty. However, you would mention both citizenships in the application. Given the application asks basis of entry to USA, I'd expect your US citizenship to be the one that shows on the Card. NEXUS also results in GE privileges however I've only used it in Canadian airports with preclearance. But yes, it should work both ways especially since you can't have both a GE card and a Nexus card (iirc). If it helps, I did my interview State side. It seemed like they were asking the Americans the same questions.

your friend is almost certainly referring to GE vs. Nexus. I’m not sure what ‘American and Canadian application processes’ refer to.

GE = Global Entry which is a program run entirely by US CBP giving trusted traveler access going into US (as well as providing pre-check access with TSA). Nexus = Nexus, a joint program administered by CBP and CBSA for trusted traveler access into both US and Canada, and expedited security clearance by CATSA in Canada and TSA in the US. Nexus members have GE benefits as part of their membership.

the application does happen via the same portal (TTP.dhs.gov), and you have to select the program you wish to apply for. Nexus requires vetting by both US and Canada - GE just by the US. Because of this, there are more GE enrollment centers. However, IME, if you travel cross-border into Canada more than once, and definitely several times, per year, it is well worth it to get Nexus (which also is half the cost, however, the price was going to be standardized, though not clear if that has been implemented yet or if that is something in the future).

Price for Nexus increasing to $120 as of October 2024.