Global Entry 2.0 - Facial Recognition
Oct 14, 2022, 9:48 am
#286
Join Date: Aug 2004
Location: New York City
Programs: Delta Gold
Posts: 106
Data point to add:
CDG-JFK flight Oct 13, Terminal 4 arrivals. First time experience with GE 2.0. I was pleasantly surprised with the nearly instantaneous facial recognition and receipt print-out once I got to the machine.
What wasn't great was the exit queue, where only 2 officers were stationed to process multiple international flights (it seemed nearly everyone had GE). My partner, who's not in GE, was able to clear immigration, go to the bathroom, and collect our baggage before I met up with her.
CDG-JFK flight Oct 13, Terminal 4 arrivals. First time experience with GE 2.0. I was pleasantly surprised with the nearly instantaneous facial recognition and receipt print-out once I got to the machine.
What wasn't great was the exit queue, where only 2 officers were stationed to process multiple international flights (it seemed nearly everyone had GE). My partner, who's not in GE, was able to clear immigration, go to the bathroom, and collect our baggage before I met up with her.
Oct 14, 2022, 10:49 am
#287
Join Date: Aug 2017
Programs: Delta
Posts: 271
Another data point, KEF-BOS Oct 13, very pleased with instantaneous face recognition once I got my face in the frame on the screen, and walked on with only a cursory "anything to declare?" question by the officer (I said I had food - chocolate and such - which seemed not to interest her much and she waved me on without further questions).
I actually forgot to take off my glasses, but the facial recognition does not seem to care that much about it at all, despite the instructions.
I actually forgot to take off my glasses, but the facial recognition does not seem to care that much about it at all, despite the instructions.
Oct 19, 2022, 6:09 am
#288
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
At CLT the other day there someone nearby re-positioned my camera for me. My non-Pre Check companion actually got through faster as GE required awaiting in a dedicated line to pass by an agent rather than just being waived along. No dedicated customs line, but the agent took my GE slip and the non-PC slip consulting of the number "1" scrawled in red as the only content, without any comments.
Oct 22, 2022, 7:31 am
#289
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Came in yesterday into JFK T1. Kiosk cameras were not really adjustable so the picture it took of my was rather weird and the machine said 'proceed to see GE officer'. Sure enough the officer in the GE line said something along the lines of 'he needs to be processed' to a colleague and handed him my passport. Luckily it didn't mean secondary but the officer took me to the next desk and cut in line there. It seem the biometric data was not captured properly. My friend who was with me walzed thru the process and had no issues. Foreigners with GE still have to show their passport to the officer matching the images.
Oct 22, 2022, 9:46 am
#290
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
May be worth it for some to try to put your fingers/hand up to sort of block the camera and try to squat, stand on tip-toes or otherwise adjust position to get the head into the head outline position before clearing the way for the camera to take the photo.
Despite what I've often thought are really bad photo captures of me at the GE 2.0 kiosks, I've yet to have such referral to a different CBP employee for manual processing because of what appeared to be a bad photo shot at the kiosks. Perhaps the GE kiosk cameras capture more imagery than what is displayed on the screen and pulls that bigger image in for processing into the facial biometric analysis.
Despite what I've often thought are really bad photo captures of me at the GE 2.0 kiosks, I've yet to have such referral to a different CBP employee for manual processing because of what appeared to be a bad photo shot at the kiosks. Perhaps the GE kiosk cameras capture more imagery than what is displayed on the screen and pulls that bigger image in for processing into the facial biometric analysis.
Oct 22, 2022, 3:32 pm
#291
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,063
When the cameras aren't adjustable easily I slightly crouch down but make sure to have my face directly looking forward at the camera with a neutral expression. I use the guidelines on the screen before I capture the photo.
Oct 25, 2022, 2:27 pm
#292
formerly wunderpit
Join Date: Dec 2009
Location: ONT-SNA-LAX
Programs: UA1K-HHDiamond
Posts: 1,342
Pre-pandemic from NRT > LAX, I would have to scan my passport and answer the questions for a printout at the GE kiosk. Fast forward to last May 2022, I was surprised that they were pushing us through quickly after the recognition, not even checking a passport! Then after baggage pickup, they used to question you again and pick up the printout. Last May..nothing. I just left. Felt like I was escaping prison or doing something wrong.
Oct 27, 2022, 4:51 am
#293
Join Date: Apr 2010
Location: FRA / Germany
Programs: LH / M&M
Posts: 14
Came in yesterday into JFK T1. Kiosk cameras were not really adjustable so the picture it took of my was rather weird and the machine said 'proceed to see GE officer'. Sure enough the officer in the GE line said something along the lines of 'he needs to be processed' to a colleague and handed him my passport. Luckily it didn't mean secondary but the officer took me to the next desk and cut in line there. It seem the biometric data was not captured properly. My friend who was with me walzed thru the process and had no issues. Foreigners with GE still have to show their passport to the officer matching the images.
Oct 27, 2022, 5:17 am
#294
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
I had my 'picture' taken in April when I had to stand in the regular line with my family. It worked well when exiting the US in SFO where they use the CBP data at the TSA checkpoint and during boarding. So my biometrics are definitely in the system. Also the kiosk does recognize you in some form, otherwise it would not accept you for the GE process...
Oct 27, 2022, 6:34 pm
#295
Join Date: Sep 2017
Posts: 40
Tried facial recognition at YYC a few months ago. Cameras are not adjustable and lighting is not good - not ideal for darker skinned folks. The first officer was confused why it wasn't working but another officer clearly knew what was going on - they actually went back with me and used my phone flashlight as I was at the kiosk and it spat my receipt instantly.
They encouraged me to use the feedback/complaint webpage about my experience.
They encouraged me to use the feedback/complaint webpage about my experience.
Oct 28, 2022, 4:02 am
#296
Join Date: Oct 2014
Location: Somewhere between N.A. and S.E.A.
Programs: HHonors / UA M+ / TK M&S Elite
Posts: 370
Tried facial recognition at YYC a few months ago. Cameras are not adjustable and lighting is not good - not ideal for darker skinned folks. The first officer was confused why it wasn't working but another officer clearly knew what was going on - they actually went back with me and used my phone flashlight as I was at the kiosk and it spat my receipt instantly.
They encouraged me to use the feedback/complaint webpage about my experience.
They encouraged me to use the feedback/complaint webpage about my experience.
Oct 30, 2022, 10:11 am
#297
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
Global Entry JFK now paperless
Seems like this new process started yesterday. After approving your face scan, the kiosk no longer spits out a paper slip. The kiosk screen simply tells you to proceed to the officer who scans your passport and waves you through.
Oct 30, 2022, 11:54 am
#298
Join Date: Mar 2007
Location: TYO / WAS / NYC
Programs: American Express got a hit man lookin' for me
Posts: 4,596
Smooth sailing at LAX TBIT on Friday evening. Machine photographed me and I walked right past a CBP officer with passport in hand. She simply waved me through. Probably my fastest entry ever.
Nov 23, 2022, 4:23 pm
#300
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,647
In Miami yesterday, the kiosk just instructed us to proceed about 10-15 seconds after snapping our pictures. After a few more seconds, the CBP agent at the exit from the GE kiosk area called our names and then looked at our passports and that was it; he asked no questions about having anything to declare (we did not). There seemed to be a couple more agents standing at the door just after the baggage carousels and before the agricultural inspection area. We had no interactions with them.