Originally Posted by
oliver2002
Came in yesterday into JFK T1. Kiosk cameras were not really adjustable so the picture it took of my was rather weird and the machine said 'proceed to see GE officer'. Sure enough the officer in the GE line said something along the lines of 'he needs to be processed' to a colleague and handed him my passport. Luckily it didn't mean secondary but the officer took me to the next desk and cut in line there. It seem the biometric data was not captured properly. My friend who was with me walzed thru the process and had no issues. Foreigners with GE still have to show their passport to the officer matching the images.
Exact same issue 4 days later at the same Airport, T1. The help from the officer overlooking the GE kiosk came swiftly. However I wonder how the facial recognition can be improved for me personally. Maybe by going to the Enrollment Center and taking a new photo ? Without an appointment (and there is no way to schedule one afaik) this could be tricky...I summarized the issue on the official CBP.gov-website. On my way back to Germany I will ask the officers at the Enrollment Center and report back here. A bit of hope: A picture of me was taken at the "regular" immigration kiosk, so this new picture could in principle be now linked to my profile. .