Global Entry Denial and Recourse
#271
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
I still suggest you go in for the interview. Don't give them a reason to later disqualify you.
#272
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
Moderator's Action
A recent post about NEXUS renewal denial, which discussed the reason as opposed to the appeal process, was moved to the Global Entry Revocations [merged threads].
TWA884
Travel Safety/Security co-moderator
TWA884
Travel Safety/Security co-moderator
#273
Join Date: Oct 2017
Posts: 5
Global Entry Denied after interview (no arrests)
Hey there,
I am really shocked with what happened. Had my conditional approval 2 weeks after initial Global Entry application, interview 2 days after conditional approval. Interview was very short, basically the officer just went over the rules with me and sent me on my way saying that I would get an approval that same day. I did not get any emails..
2 days later I checked my account and saw that the status changed to Denied. There was no denial notification, no letter, no email, nothing. Just a status change. I called my enrollment center and they told to wait for the denial email. I haven't got anything so far. I don't even know the reason. The was no indication whatsoever that I might have been denied. No arrests, no issues. Anyone has any advice? I have already submitted a FOIA request.
Also, I am a green card holder.
I am really shocked with what happened. Had my conditional approval 2 weeks after initial Global Entry application, interview 2 days after conditional approval. Interview was very short, basically the officer just went over the rules with me and sent me on my way saying that I would get an approval that same day. I did not get any emails..
2 days later I checked my account and saw that the status changed to Denied. There was no denial notification, no letter, no email, nothing. Just a status change. I called my enrollment center and they told to wait for the denial email. I haven't got anything so far. I don't even know the reason. The was no indication whatsoever that I might have been denied. No arrests, no issues. Anyone has any advice? I have already submitted a FOIA request.
Also, I am a green card holder.
Last edited by adventurer17; Oct 9, 2017 at 10:13 am
#274
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
I am really shocked with what happened. Had my conditional approval 2 weeks after initial Global Entry application, interview 2 days after conditional approval. Interview was very short, basically the officer just went over the rules with me and sent me on my way saying that I would get an approval that same day. I did not get any emails..
2 days later I checked my account and saw that the status changed to Denied. There was no denial notification, no letter, no email, nothing. Just a status change. I called my enrollment center and they told to wait for the denial email. I haven't got anything so far. I don't even know the reason. The was no indication whatsoever that I might have been denied. No arrests, no issues. Anyone has any advice? I have already submitted a FOIA request.
Also, I am a green card holder.
2 days later I checked my account and saw that the status changed to Denied. There was no denial notification, no letter, no email, nothing. Just a status change. I called my enrollment center and they told to wait for the denial email. I haven't got anything so far. I don't even know the reason. The was no indication whatsoever that I might have been denied. No arrests, no issues. Anyone has any advice? I have already submitted a FOIA request.
Also, I am a green card holder.
May I ask which country you moved to the US from? Given the current administration, that may have some bearing.
If you were a citizen I'd recommend a letter from your Senator or Representative requesting an explanation, though as a Green Card holder I think a FOIA request is your best bet. Just be prepared for it to be rejected again and again. For example, did you have it notarized? When I submitted one there was no mention in the rules that notarization was required, but it led to a rejection nonetheless.
As for me, I've settled down a bit and had only two addresses since my denial, so I'm thinking of applying again in 2018.
#275
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
If you were denied after being told by an Officer at your interview that you were approved, it means that the Officer was overruled by a supervisor. You should eventually receive a letter explaining in broad and likely useless terms, the reasons for denial. Don't know how long ago you called, but give it 30 days and call back.
FOIA typically won't help much because what you receive will likely have the critical information redacted. But, it may shed some light on the situation. Be prepared for a good 9-12 months.
Forget Members of Congress. If you have a delayed passport or somesuch, a call from a Congressman's office can move things along. But, I would be shocked if a Member got in the middle of a GE denial for someone he doesn't know really well and for a really long time.
Out of curiosity, what is your nationality and how long have you been a LPR. How long to citizenship? A lot here may be due to an inability of CBP to verify information in other countries where you have lived. But, hard to tell without specifics.
FOIA typically won't help much because what you receive will likely have the critical information redacted. But, it may shed some light on the situation. Be prepared for a good 9-12 months.
Forget Members of Congress. If you have a delayed passport or somesuch, a call from a Congressman's office can move things along. But, I would be shocked if a Member got in the middle of a GE denial for someone he doesn't know really well and for a really long time.
Out of curiosity, what is your nationality and how long have you been a LPR. How long to citizenship? A lot here may be due to an inability of CBP to verify information in other countries where you have lived. But, hard to tell without specifics.
#276
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
You may be shocked, but I know from personal experience it happens. Note that I never suggested that a congressperson would or should lobby for an individual’s GE rejection to be overturned, only that such a letter can quicken the pace of uncovering the rationale behind the rejection.
#277
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
Part of their job is constituent services, and I know from others it's been the question from Congress that got CBP to take another look at a case. Now, of course, depending on the reason another supervisor might not make the difference, but it might...
#278
Join Date: Oct 2017
Posts: 5
I am from Eastern Europe originally, have been a green card holder for a few months now. Do you think that might be the issue?
also, another question, will GE denial affect me entering the US in any way?
also, another question, will GE denial affect me entering the US in any way?
Last edited by TWA884; Oct 9, 2017 at 9:53 pm Reason: Merge consecutive posts by the same member for readability
#279
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
#280
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Although a U.S. citizen and maybe some other key differences, I traveled very extensively for many years after having been denied (before eventually being approved years later) and never had a single problem.
#281
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
#282
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
As I mentioned upthread, my denial was in 2013, and I’m thinking of reapplying in 2018. I’ve had zero law enforcement or customs issues throughout my life, nor have I visited any countries on terror alert lists, which is why my denial was puzzling.
#283
Join Date: Oct 2017
Posts: 5
As one who was denied and subsequently approved, do you have any specific advice for someone who is considering reapplying?
As I mentioned upthread, my denial was in 2013, and I’m thinking of reapplying in 2018. I’ve had zero law enforcement or customs issues throughout my life, nor have I visited any countries on terror alert lists, which is why my denial was puzzling.
As I mentioned upthread, my denial was in 2013, and I’m thinking of reapplying in 2018. I’ve had zero law enforcement or customs issues throughout my life, nor have I visited any countries on terror alert lists, which is why my denial was puzzling.
Last edited by TWA884; Oct 10, 2017 at 10:00 am Reason: Merge consecutive posts by the same member; please use the multi-quote function
#284
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
I was notified of the denial by letter. I did try calling the station chief where I’d had my interview, but she was rude and unhelpful. After a few rejected FOIA requests I finally wrote to the ombudsperson politely asking for a review, and several months later that too was denied without explanation.
#285
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I would not overthink this. Ukraine might or might not be an issue. The recency of the green card might be an issue and a combination of the two might be more of an issue.
Something popped out between the time the Officer told you that you were approved and the time that action was reviewed, apparently later in the day.
This could well be the absence of verified information, sometimes a problem with other nations, rather than negative information.
Something popped out between the time the Officer told you that you were approved and the time that action was reviewed, apparently later in the day.
This could well be the absence of verified information, sometimes a problem with other nations, rather than negative information.