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Global Entry Denial and Recourse

Global Entry Denial and Recourse

Old Mar 12, 2024, 6:03 pm
  #556  
 
Join Date: Mar 2009
Location: SJC / DPS
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Had a weird denial come through for my wife.
She's a Green Card holder, with no previous immigration or customs concerns. No criminal history. Travel is mostly between the US and her home country for a couple months at a time.

She was conditionally approved after many months, did the interview on arrival at SFO, and all seemed good.
Logged in today and her GE was denied! Obviously will write to the Ombudsman, but never expected such an opaque denial.

We regret to inform you that your membership in Global Entry has been disapproved for the following reason(s):
Other
You do not meet TTP strict standards.
The only data point that I can come up with is when we applied, my wife's address/DL was in a different state than what she stated during her interview-on-arrival. But this must be expected if they're taking months and months to conditionally approve?
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Old Mar 13, 2024, 4:24 am
  #557  
 
Join Date: Jun 2014
Location: NCL
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Have a look at my post above - it sounds like CBP have not yet implemented the GAO recommendation about signposting recourse and additional information? The full GAO report (a link from the blog I mentioned there) with more info is at: https://www.gao.gov/assets/d24106314.pdf
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Old Mar 13, 2024, 8:50 pm
  #558  
 
Join Date: Jul 2006
Location: SoCal
Posts: 175
Originally Posted by pushmyredbutton
Had a weird denial come through for my wife.
She's a Green Card holder, with no previous immigration or customs concerns. No criminal history. Travel is mostly between the US and her home country for a couple months at a time.

She was conditionally approved after many months, did the interview on arrival at SFO, and all seemed good.
Logged in today and her GE was denied! Obviously will write to the Ombudsman, but never expected such an opaque denial.



The only data point that I can come up with is when we applied, my wife's address/DL was in a different state than what she stated during her interview-on-arrival. But this must be expected if they're taking months and months to conditionally approve?
I just received a denial after having been approved and renewed since the program's inception. The reason given was just as opaque: "You do not meet TTP Requirements." What am I supposed to do with that?! In any event, they clearly havent implemented the GAOs recommendations yet. Sigh...
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Last edited by strummerjones; Mar 14, 2024 at 4:33 pm
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Old Apr 16, 2024, 2:35 pm
  #559  
 
Join Date: Apr 2024
Location: Kansas City
Programs: Delta Skymiles Silver
Posts: 6
Okay - so I finally got an update for my mom's GE application after about 11 months of waiting. Apparently she was denied because she accidentally misselected her gender on the GE application form. Is there a way to request CBP to correct and reconsider? There is no "appeal" or "reconsider" option in the TTP portal. Anyone have any ideas on how to appeal? Does she have to submit a new application or is there still hope to talk to the CBP Ombudsman? Is there a way to reach the Ombudsman if there's no recourse or reconsider option in the TTP portal?
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Old Apr 16, 2024, 5:18 pm
  #560  
 
Join Date: Jul 2009
Location: SJC
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Originally Posted by Vader11
Apparently she was denied because she accidentally misselected her gender on the GE application form. Is there a way to request CBP to correct and reconsider?
Likely the most expedient resolution is to reapply, eating the previous application fee. However, considering that it's 2024 and a government form, there might be an option for a gender change, but the only appeal to a denial would be through the ombudsman.
Majuki is offline  
Old May 1, 2024, 9:19 am
  #561  
 
Join Date: Aug 2018
Posts: 1,332
Renewal question

I've read differing posts on here about whether to include countries that you've transited en route to your final destination EG ATL-IST-TBS.

When renewing would you list IST if you only transited the airport?

Thank you

Last edited by RetiredATLATC; May 1, 2024 at 10:27 am
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Old May 1, 2024, 10:03 am
  #562  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
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Originally Posted by RetiredATLATC
I've read differing posts on here about whether to include countries that you've transited en route to your final destination EG ATL-IST-TBS.

When reapplying would you list IST if you only transited the airport?

Thank you
Did you check the Global Entry Application Countries Visited [consolidated thread]?
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Old May 1, 2024, 10:16 am
  #563  
 
Join Date: Aug 2018
Posts: 1,332
Originally Posted by TWA884
I did, however if there's an answer there I missed it. I'll check again.
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