Global Entry Denial and Recourse
Mar 12, 2024, 6:03 pm
#556
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Had a weird denial come through for my wife.
She's a Green Card holder, with no previous immigration or customs concerns. No criminal history. Travel is mostly between the US and her home country for a couple months at a time.
She was conditionally approved after many months, did the interview on arrival at SFO, and all seemed good.
Logged in today and her GE was denied! Obviously will write to the Ombudsman, but never expected such an opaque denial.
The only data point that I can come up with is when we applied, my wife's address/DL was in a different state than what she stated during her interview-on-arrival. But this must be expected if they're taking months and months to conditionally approve?
She's a Green Card holder, with no previous immigration or customs concerns. No criminal history. Travel is mostly between the US and her home country for a couple months at a time.
She was conditionally approved after many months, did the interview on arrival at SFO, and all seemed good.
Logged in today and her GE was denied! Obviously will write to the Ombudsman, but never expected such an opaque denial.
We regret to inform you that your membership in Global Entry has been disapproved for the following reason(s):
Other
You do not meet TTP strict standards.
Other
You do not meet TTP strict standards.
Mar 13, 2024, 4:24 am
#557
Join Date: Jun 2014
Location: NCL
Programs: BAEC and Hilton mostly
Posts: 655
Have a look at my post above - it sounds like CBP have not yet implemented the GAO recommendation about signposting recourse and additional information? The full GAO report (a link from the blog I mentioned there) with more info is at: https://www.gao.gov/assets/d24106314.pdf
Mar 13, 2024, 8:50 pm
#558
Join Date: Jul 2006
Location: SoCal
Posts: 175
Had a weird denial come through for my wife.
She's a Green Card holder, with no previous immigration or customs concerns. No criminal history. Travel is mostly between the US and her home country for a couple months at a time.
She was conditionally approved after many months, did the interview on arrival at SFO, and all seemed good.
Logged in today and her GE was denied! Obviously will write to the Ombudsman, but never expected such an opaque denial.
The only data point that I can come up with is when we applied, my wife's address/DL was in a different state than what she stated during her interview-on-arrival. But this must be expected if they're taking months and months to conditionally approve?
She's a Green Card holder, with no previous immigration or customs concerns. No criminal history. Travel is mostly between the US and her home country for a couple months at a time.
She was conditionally approved after many months, did the interview on arrival at SFO, and all seemed good.
Logged in today and her GE was denied! Obviously will write to the Ombudsman, but never expected such an opaque denial.
The only data point that I can come up with is when we applied, my wife's address/DL was in a different state than what she stated during her interview-on-arrival. But this must be expected if they're taking months and months to conditionally approve?
Last edited by strummerjones; Mar 14, 2024 at 4:33 pm
Apr 16, 2024, 2:35 pm
#559
Join Date: Apr 2024
Location: Kansas City
Programs: Delta Skymiles Silver
Posts: 5
Okay - so I finally got an update for my mom's GE application after about 11 months of waiting. Apparently she was denied because she accidentally misselected her gender on the GE application form. Is there a way to request CBP to correct and reconsider? There is no "appeal" or "reconsider" option in the TTP portal. Anyone have any ideas on how to appeal? Does she have to submit a new application or is there still hope to talk to the CBP Ombudsman? Is there a way to reach the Ombudsman if there's no recourse or reconsider option in the TTP portal?
Apr 16, 2024, 5:18 pm
#560
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,064
Likely the most expedient resolution is to reapply, eating the previous application fee. However, considering that it's 2024 and a government form, there might be an option for a gender change, but the only appeal to a denial would be through the ombudsman.